minutes from Puerto Vallarta International Airport, so you will be sure to arrive quickly at your hassle-free destination. Take a stroll on the world
famous El Malecón, explore the history of Old Town Vallarta, savor authentic Mexican cuisine, or simply sit back and enjoy the scenery. Sunscape
Puerto Vallarta treats families, couples and singles to Unlimited-Fun® - where everything is included and every day is a new adventure.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 3073 reviews
Great family vacation
This is my family second stay at a sunscape resort (Jamaica 2016 you can read review in my profile). My husband and 3 children ages 8/4/2 came along. Consistent with Sunscape- customer service from 95% of the staff no matter their job title is unbeatable. You feel at home the minute you arrive. They remember your name, they respond quickly to complaints or requests, and you are never left feeling lost in the crowd. Also the Sunscape entertainment team is unmatched compared to other resorts entertaonment. Thirdly their kids club "Explorer's Club" staff and activities were awesome. It did suck that I had to pay for my 2 yr old to be in their with a babysitter (also a kids club employee) but no extra charge ages 3+. They loved it and gave me and my husband well needed alone time. Pro: (Puerto Vallarta only) its in a very great location where you can walk to a full mall (Forever 21, Starbucks, bath and body works, etc) as well as a coin op laundry mat, convienence stores, and access to local transportation. My husband took a cab to the Walmart to buy a bday cake for our baby who turned 2 on the trip; 10min ride. Local restaurants and dining such as Dominos and wings places. Cons: food at the resort was a 3/10 except 4th of July and breakfast is usually manageable. But food quality being mass produced for a mixed crowd is a risk with any vacation. Secondly, the pool closes too early at 8pm, especially because the sun is still high in the sky and for younger swimmers or people who feel safer in the pool due to rip tides in the beach this cuts their swimming short. I think its reasonable to keep pool open until the sun is almost down. Suggestions for this resort: Reduce the babysitting price, more parent would utilize the service, I'm sure $15USD makes most people decide to keep their younger ones. Or make an annex to the explorers club for baby's and charge a weekly or daily rate with activities and such. Cruise ships do this and lots profitable for you and an added bonus for parents who will go out and spend more money when they don't have a baby on their arms! Offer a bus to a local night hot spot a few times a week and charge a minimal fee. Instead of the cab drivers getting the money. One drop off and one pick up, you'll get some money back from the places you sponsor or endorse and guest will enjoy the opportunity of not having to decide what to do for late night fun and just get to go. My family will be back to Sunscape locations.
From initial disappointment to a very enjoyable holiday.
I've just arrived back from the Sunscape Resort and Spa after spending two weeks here as a group of four adult couples and have to say we have had a brilliant time. Our initial disappointment felt by all our group was down to the size of the resort, which is not the biggest we've stayed on, BUT it has everything you need, more about this later. Checking in: On arrival we were greeted with a drink, handed our luggage over and checked in. We had to wait for a couple of hours for our rooms to be ready, but we took this as an opportunity to sample some refreshments from the bar. 😊 Rooms: Our room was spacious, clean, well maintained and had two double beds, fridge with drinks, coffee making facilities, bathroom, TV, iron and ironing board, table and chairs and balcony with table and chairs and was cleaned daily. Resort & amenities: As I said previously the resort is not the biggest, but it has three bars; the lobby bar with seating and entertainment areas, a bar in the pool and a beach bar. There are four restaurants; the self-serve buffet, A La Carte, Mexican and Italian. There's a shopping mall on site, tennis courts, volleyball area, private beach, large pool, kiddies pool and playground, poolside games and more. Staff: The staff are probably what made this holiday for us, everyone was so friendly, polite and helpful and you really feel that your holiday experience is important to them. Our favourite members of staff were Francisco and Carolina at the beach bar who would come and search for us regardless of where on the beach or around the pool we were and kept us well supplied with drinks throughout the day, drinks even appeared without us asking for them; Francisco is a genuinely nice chap and if we could have we'd have brought him home with us. 😊 Jose Luis at the beach bar was also very friendly and a good crack. Cruz at the lobby bar was especially friendly with us, she was great, Pontoon at the lobby bar kept a good eye on who was to be served next and just like the beach staff would suddenly present some drinks for us without us asking for them. Patricia at the 24-hour coffee bar was great too. We only went to the Italian restaurant on one occasion during our stay (our last night) but I have to say that Angelico, Miguel and Brando treated us like kings; on reflection we should have visited here more often. We were given reason to complain about two members of staff from the A La Carte restaurant at the very end of our stay after they were extremely rude to us after forgetting a meal. This was dealt with very promptly by the Manager and the he took the time to come and visit us in the Italian that evening to ensure all was good. I think that to have only had this one occasion to complain when there seems to be hundreds of staff on site reflects how important it is to them to ensure your holiday experience is an enjoyable one. Food & drink: if like me you like a full English you won’t get that here; after all this is Mexico, and just the same as other places I’ve been to e.g. Jamaica or Egypt the local cuisine is what you should be expecting. You will find a large variety of cereals, fruit, pastries and doughnuts, breads, sausage, omelette, scrambled and fried eggs, waffles, scotch pancakes and local dishes like beef stew. The buffet restaurant at lunch time serves dishes such as beef, pork, chicken, fish, rice, pasta, stews, tortillas and so on as well as cakes and ice cream. The A La Carte menu at lunch time has soups, fish, club sandwich, Philly cheese steak sandwich and deserts and so on. If the restaurant doesn’t tickle your fancy, then there’s a hotdog bar and burger bar for lunch where you can also get a plate of nachos. The choice of food in the evening from the buffet is very much the same as for lunch while the A La Carte serves steaks, beef medallion and fish dishes as well as a selection of starters and deserts and is very good. The Mexican restaurant serves dishes like curry, burritos, rice, deserts and such which are delicious, but be prepared to be hot while you are in here because even though it’s air conditioned the fact that the meals are cooked on hot plates in the restaurant itself means that the place is always very hot. As I said before we only visited the Italian restaurant on our last night; this was a mistake because the food in here is fantastic and the service is great too. In here they serve pastas, lasagne, risotto, ravioli, steak, chicken, deserts and ice cream all accompanied by wine, beer or soft drinks and water. The 24-hour coffee bar serves a variety of coffees, sandwiches such as cheese and ham, tuna or egg, pastries, pizza and doughnuts at any time of the day, so if a midnight snack grabs you then this is the place for you. The three bars on the complex serve beer, spirits and what seems like an endless array of cocktails, and of course – tequila. Entertainment: the entertainment team here go all out to provide fun and games in the pool, the volley-ball court and the beach and the team are still going well into the night by joining in the night-time entertainment too. On the beach there’s a variety of water sports; jet-skis, parasailing and kayaks, as well as beach football and at poolside you’ll find things like tequila tasting sessions going on. The night-time entertainment takes place each night down by the pool bar, this consists of light shows, circus, acrobatics, beach party etc. After the entertainment you can retire to the lobby bar for the live bands who I thought were very good; they do a mix of modern and local songs. One thing I would like to mention is that while we were here it was the 4th July and they went all out to put on a great performance, Harley Davidsons riding around the pool, marches, man versus food contest, poolside live band, fireworks and so forth. The food on this night was also amazing, things like chicken wings and ribs; all American food. There’s also a Mexican night one night per week which I can’t really comment on since we were off complex for one of them and the other was our Italian night. Location: The transfer from the airport is about 10 minutes – so short and sweet. The resort is located about 10 minutes’ drive outside of town at a cost of about £8.00 in a taxi. Just outside the hotel you’ll find a large shopping complex, District 5 bars, an Irish bar, sports bar, and various shops and restaurants. The town centre hosts lots of shops, bars and restaurants, gay village, beaches, water sports, beach front bars and you’ll pay anything from about £1.50 for a bottle of Corona to about £3.50 and the food is well priced too. You’ll also find a few markets in the Old Town which are well worth a visit if shopping for gifts and souvenirs is your thing. Overall: this resort is in a great location, has ample amenities, serves some tremendous food and drink, provides activities and entertainment for everyone, and has some of the friendliest staff I’ve encountered on holiday. I would recommend and would visit again.
2019 Puerto Vallarta
The place was cool but the food options need to improve. The pool should be open past 8 PM. Waiters should get extra help at night to attend the bigger amount of customers and not run thin. The deserts can also improve and change it up.
All inclusive that is not not so inclusive
Pros: The workers there thrive to serve you well, friendly, helpful, and pleasant Upon checking in I was welcomed by front desk employee Karla. She was very professional and easy to talk to. She explained how things works and what is there to do. She suggested to purchase in room wi-if so I did. There is kids club and teenagers club filled with fun activities. The guy ( don’t remember his name- starts with Z ) dose a wonderful job entertaining kids ! There is daily activities by pool area : clown, camp fire, Zumba, movie and so on Cons: Food is like others said is not good, it feels like they only have one type of seasoning and they use it on all : chicken, wings, beef, potatoes,all test same. Ribs are rubbery . World buffet have eggs for breakfast but no bacon.Fancy Italian restaurant meal test same as low grade local food.The seaside grill has best food but seasoning is same as potatoes from world buffet. Pool - people claim their poolside lounge by leaving their belongings on them and go on with their daily activities,dining, leaving others without it. See attached picture from my balcony of adjusted resort and suns cape taken at same time of the day and you will understand The fix for it possibly can be requesting room number for beach towels and rent them for no longer than 4 hr with sufficient charge for delay or not returned towel. Sun Club it’s extra $30-45 a day to get benefits of room service ( I’m not talking about cleaning), you need it if you want lounge with umbrella over your head at the beach, special sunclub club with same low quality food, and other not so important benefits. The beach - this area have a big problem with rip current , so please don’t let your kid play alone at the beach . Water is not very clean and accidents happens frequently there due to rip current.This problem is consistent in all adjusted hotels on that long stretch . Garza Blanka would be a perfect choice to avoid all that ,but its not for budget travelers It’s and all inclusive where you get nickel and dimed
Wanted to send praise for beach/pool waiter Jose Luis
My wife and I spent our honeymoon at the resort in mid June, and there was one employee in particular-pool and beach waiter Jose Luis-who stood out due to his friendly, helpful spirit, attitude, and great attention that he pays to his customers. He is one of the best waiters / employees we have ever encountered on our many trips to Mexico resorts over the years. Way to go Jose, love from mid-America!