General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3414 reviews
This place was absolutely amazing!!! We went for our honeymoon and have no regrets! The service and staff there were awesome! We met so many new people from all over! We will definitely be back here!!
Second Visit - like going home again
Just back from a repeat visit with another couple. Just love this place. Will definitely go back again. The setting is just super, with great van transportation because resort is spread out and on a hillside. Everyone here is super friendly and attentive. 24/7 service is superb. Food very good, and for most part reservations aren't needed. Top shelf drinks. Gourmet coffee shop a favorite. Cinthia is awesome there. Great poolside service. Christopher one of the nicest young men we've had the fortune of meeting. Luis is very attentive. Great entertainment/activity staff with lots to do daily. Just love the rooms here. Two very nice hiking trails onsite. One leads to a high view of the bay, which is one of my favorite places anywhere. And then there is Julio, a driver with such a contagious and positive attitude. Have never gone anywhere that has felt more like home than here, and we have done a ton of traveling. Top shelf across the board!
This place was excellent. The staff was friendly, all inclusive, great views, great scenery, and NO KIDS!!!! making for a very relaxing experience. Theres also vendors along the beach offering reasonably priced excursions!
Paper thin walls
Overall we had a lovely time here, the food and staff were all great although the interpretation of pad Thai was not what I expected ! It did take two goes for the sensor to be removed from the air conditioning to stop it beeping hourly through the night and acting as a regular alarm. The biggest issue was our bungalow (201) had an interconnecting door. This meant noise travelled very easily - not ideal next when next to a couple on honeymoon. Finally I would say that they really need to increase the number of umbrellas around the spa pool as it was often a struggle to get one of the very few, and when either the sun was out or it was raining they were very much required.
The resort is huge. You can be shuttled wherever you want to go. Bars and pools everywhere. Fun activities pretty much every night. The staff was WONDERFUL even when guests were being totally stuck up to them. The rooms are so modern and amazing. We didn't swim the beach cause the pools were nicer, but it was still beautiful.