General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 3144 reviews
First All-Inclusive Resort
This was my first time at an all-inclusive, so I have no comparison. It is a beautiful resort and there is a warm greeting when you arrive. Everyone I came in contact with spoke a considerable amount of English; however, don't be afraid to try out your Spanish. The staff was super supportive of my efforts. The property is huge, but the main gathering area is set up so you feel like you are in a neighborhood or family gathering. There is nightly entertainment at the bar, typical of "bar entertainment"--trivia contests, minute to win it games, etc. The spa area is quite a way from the main part of the resort. It is much quieter, with a restaurant and a pool. I only went the restaurant, and did not partake in any spa services. Most residents need to get a ride from their shuttle bus. This resort is pretty much on a cliff, which make for awesome views, but really hard to walk around. I ate at all the restaurants. The food was well-prepared and all the restaurant staff took the time to make sure they knew of any allergies. The chef had alternate preparations to menu items that contained allergens specific to my husband. My only disappointment was the A-La-Carte restaurant was the only place with some local Costa Rican dishes. Secrets is not close to anything outside the resort, so we did not venture into a nearby town to get local cuisine. Suggestion: Make sure you take some clothing for "dining elegance." A couple of the restaurants have a dress code for evening meals. We were going to skip changing clothes one evening and just go to the A-la-carte restaurant, but they were not open for evening hours. (Just that one night, they were open the following evening) The beach was a little underwhelming. Most of it was wet, kind of like walking around a marshland (without any marshes), not really powdery sandy. All beaches in Costa Rica are public, so you have to dodge the trinket salesmen when you walk around the beach. I didn't mind since they are actually trying to sell their wares rather than just begging. Housekeeping is ON IT! They came in sometimes twice a day to tidy up (if you don't put a "do not disturb" on the room). The wi-fi was excellent. We never had any slowness and was able to keep up with texts and emails using the resort wi-fi. There are several tour operators on property, so you can arrange just about any kind of tour you want.
A slice of paradise
We returned from our 2-week honeymoon at Secrets a couple of weeks ago. We had a blast and wouldn't hesitate to recommend it to friends and family. The resort itself is lush, beautiful, well maintained and blends in perfectly with the surroundings. You can see a fair bit of wildlife just from lazing around the hotel, including lots of exotic birds, iguanas, howler monkeys and (mating!) raccoons. Regardless, there are some great excursions which enable you to see more of the country, which really is a wonderful place. As the previous reviews have mentioned, the staff are fantastic, particularly the entertainment staff. Katherin and Merari were stand-out and excellent at their jobs. We found the drinks to be of a high standard overall. The range of cocktails at the bars was good and they were well made. The staff constantly worked hard, they would remember your go-to order and the measures were generous. The food was a mix of big hits and minor lows. Everything we had at the Seaside Gill was great and it was definitely the best of the options, with a choice of cuts of steak and fish which made the resort excellent value for money. Aqua served some lovely salads and tasty breakfast options, but they should ditch the pizza with the clams as it tastes like a bad, budget frozen pizza. The Market Cafe served a good buffet, particularly on the Costa Rican themed food night. The Italian restaurant had some delicious menu options, whereas others fell a bit flat (mainly the pasta). We weren't fans of the pan-Asian one. On the whole though, the service was good and the dining experience felt generous in terms of the ingredients and portions. We had some minor gripes, such as extensive mold on the ceiling in the toilet, no hairdryer in the room when we arrived and fairly loud noise from the hotel transport and delivery vehicles throughout the night. The mosquitoes were also insatiable and seemingly unfazed by our liberal covering of bug spray. Those small inconveniences were well worth it though - this is a great resort.
We had a great time, our room was next door to the resort so easy to walk there (1mim ) Staff, food all great weather a little wet in May. Very hilly place, so you need to be ok for your fitness, although you can get transport from you room to the main area if you want it.
Great place to just relax. ALL the employees we dealt with were great. Food was good. Only area that needs improvement was the Japanese restaurant. We ordered sushi and it took almost 3 hours to come out. We figured they only had one sushi chef!
Escape to Pura Vita
I really enjoyed my stay at this resort, its set in to the hills right on the beach with amazing views from morning to evening. Bring bug spray of course but should you forget, just ask the concierge desk. The daily entertainment is really good and the 2 host are excellent and engage with you everyday.