General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3443 reviews
This resort is beautiful. Located right on the side of a mountain. Very green and little rain whike we were there, even at the end of the rainy season. Smaller resort enabled you to get to know other guests. Pool entertainment great. Be prepared this resort is like no other Secrets we have stayed at. If you do not stay in an ocean view or ocean front room you will be farther from the restaurants/main beach. The resort offers transportation to and from your villa due to the terrain. Dont let that deter you. Staff was extremely friendly and fun from the waiters, to the transportation concierges, to the bartenders. You will want for nothing. Food is great, lots of fresh fruits and vegetables. They incorporate all different nationalities but the Costa Rican food is amazing!! You will have a limited breakfast and lunch selection if you are not a preferred member, but the Market Cafe is open for both and provides a buffet. Plan on going back. Loved this place.
Even better the second time.
Our favorite of the Secrets hotels. Great food, beautiful rooms, plenty of activities and tours to enjoy. Only 15 minutes from the Liberian airport but feels a world away. The entertainment staff here is top notch.
I've always been a fan of Secrets Resort and Secrets Papagayo may be on my top 3 list. The staff was nice, the Spa was amazing, the food was average resort food, great place to relax with your partner with beautiful surroundings
Checked in for our honeymoon. Nothing that was supposed to be in room was there. Asked, never received an answer until called about the actual room. Looks like an old motel room. Stains all over walls and ceilings. More like a studio, no separate bathroom. No privacy. Everything is OLD and falling apart. $200 resort credit is in coupons that you cannot combine, so you are still spending over $100 for anything. Immediately at check in try to sell you on other properties. Do not come here if you want to get what you pay for. Almost $5000 and I feel like I’m in a motel 6...
We stayed here for 2 weeks in October and really enjoyed our time here. Room: We stayed in a standard room. It was small with no seating area, but it had everything you need if you're not planning on spending much time in your room. The tablet in the room which you can use to order room service and check what's on each day was a great idea. The standard rooms are at the top of a steep hill; it takes about 10 minutes to walk up the hill from the main pool and restaurant area. There were shuttle buses available if you prefer not to walk. If you want to be closer to the pools and restaurants, book a bungalow suite. Food: There were 5 restaurants. The food was great in all of them, including the buffet which was small but offered different themes every night. My favourite was Aqua - worth visiting for breakfast as well as dinner. The room service menu was quite limited offering snack food such as pizza, burger and sandwices but the food was good. Beach - The beach is a small dark sand beach. It's a beautiful natural looking beach and although it's a public beach it was never busy. I think it's so isolated that very few people from outside the hotel visit. There were a few people selling souvenirs and tours, but if you said no thank you once they never approached you again. Activities - There is a mix of activities constantly on offer. We enjoyed the kayak tour and the nature hike. The main pool is where most of the activities happen. If you just want to relax there is also a quiet pool. Staff - Amazing! Everyone was so friendly and helpful. They really made this hotel stand out. Surrounding Area - The hotel is isolated, but it's so spread out over the hillside and there is so much to do that you don't need much else. The countryside location means that you can see wildlife on the resort; we saw lots of birds, some racoons, a coati and a skunk, but sadly no monkeys although we did hear the howler monkeys in the trees. If you are here for 2 weeks, as we were, it's worth booking a few excursions as Costa Rica is a beatiful country. Secrets Papagayo is a great place to come and relax or to use as a base for exploring this part of Costa Rica.