General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 5469 reviews
Laura Garcia Lopez was Amazing!
Laura was very kind and remembered us by name at every meal. She ensured that my family had a luxury experience each time we were at the Castaways restaurant. She also made note of our drink and meal time preferences, the attention to detail was amazing!
Most Awesome Resort Paradise
Most awesome Resort service awesome servers awesome food awesome the service is unbelievable water beautiful. I can keep on and on and on definitely going back lots more and been to many of resorts in Mexico. Best server at our pool side deck was so fabulous Salvador castellanos make sure you look for him hardest worker..
Just got home from an amazing 8 nights. This is the most beautiful place. Loved the resort. Loved the views. So peaceful and beautiful. Very hot and sunny with storms at night up in the mountains. We did have one afternoon with a storm roll in but it was so beautiful we didn’t mind it. Watched the lighting hit out in the ocean was beautiful too. Candy from the spa & Ivonne from resturant management were the most helpful employees. Actually everyone was so nice and helpful. We did a deep sea fishing trip with Gilberto & his son Josie from the beach. AMAZING! We can not wait to return next July. If you like peace and quiet July is a great month. ⭐️⭐️⭐️⭐️⭐️ Easy five stars
Great hotel with serious management problems.
I am a frequent visitor of this extraordinary hotel, but this year we noticed serious management issues which are noticed in lack of maintenance, quality of amenities and lack of personnel (in restaurants and in the supervision). The staff is really kind but overwhelmed even though the hotel was just in a 50% occupation. No supervision in the pool area which resulted in guests with their own speakers (and really loud music) with no one to tell them to follow the rules. The restaurants are extraordinary, but the service is really slow since there isn't enough personnel. I complained about several issues during my stay and no one was there to make a follow up. This used to be one of the best resorts of the Secrets chain, and now the difference with others is evident (serval guests told me the same thing). I really love this resort but a change in management is definitely required if the hotel does not want to lose it's status and customers.
Best Place you can ever stay
the bell boy Omar was Extraordinario and amazing service definitely coming back and Im recommending Omar, Isabel and the rest of the staff awesome this is amazing hotel pepole are helpful and very friendly.