General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5892 reviews
Amazing 50th Birthday
I had an amazing 50th birthday vacation at the Secrets Vallarta Bay resort. From the time I arrived on the property, I was greeted with the best attitudes and customer services. I went up to my room, and OMG, what a beautiful room with an amazing view. From my first day to my last day, the staff was amazing. The front desk, Maria, the pool area, Elizabeth and Aldo. The waiters, Julio and Raul; AMAZING people!!! I definitely would recommend this resort to anyone whose going there because I’ll definitely be back soon!!
Very good resort!
This was our 4th trip to a Secrets Resorts, which we like a lot. No resort is perfect, some are better that others. This resort is very good, especially their staff which does put them into the 4 1/2 star rating. The service at the restaurants, pools, lobby bar area is 5 star! We had Oscar at the pool serve us drinks and food on the beach and he was awesome! He alone, is worth a return visit. The food was mostly good, to very good. Unfortunately had one meal that wasn’t great at Capers, a very basic Alfredo pasta that was not good. Should have asked server, what’s good? My meals otherwise were all good, especially the meal at Bordeaux, Mahi with shrimp, amazing! Had romantic dinner on the beach, lobster was big and yummy and filet was good, but a bit overdone. Overall loved our romantic dinner. The beach, unfortunately is rocky near the water, which I knew before we went. Makes is tough to walk the beach without shoes. Obviously it’s not their fault. I heard the beaches south of Puerto Vallarta are the best. The lobby bar views and sunsets are absolutely amazing and the entertainment was fun, talented and entertaining. We thoroughly enjoyed our stay at SVB and would return in the future.
Another Top Notch Secrets
So far, Secrets is batting 1000. The service, cleanliness, amenities, and restaurants are top notch. I will say that the Secrets in Akumal was our favorite, but we have no complaints at all about Secrets Vallarta.
8th visit to this Secrets. Always excellent, friendly service. Restaurants offer good food. They are always improving grounds and facilities, although pool need more attentions and cleaning this time.
Great room, friendly staff always happy. Great view, food was excellent the live music was awesome. Excellent fitness centr, thank you so much to the pool concierge Jairo Jimenez, Brian Joya, Ronaldo, Elizabeth Bryan Suarez Gorge Becerra Juan Chavez Monse great people all around