Perfectly situated on a pristine, golden-sand beach with spectacular views of Banderas Bay, Reflect Krystal Grand Nuevo Vallarta is beachfront hideaway where unforgettable memories are made. An Unlimited-Luxury® getaway includes reservation-free dining at five dining options, top-shelf spirits poured without limit at five bars and lounges including the Sky Lounge offering stunning views of Banderas Bay and the Sierra Madre Mountains to watch the sun set while sipping a delicious cocktail. Cool off in any of three pools including one adults-only pool; plus, kids can enjoy a wading pool with water slide at the Explorer’s Club.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 2919 reviews
The property is beautiful, the pools are great, and the beach is awesome! The only complaints I had were that 2 out of the 4 restaurants closed, for no reason, multiple nights. When asked why they were closed, we were told "the managers have that option." That left only 2 restaurants to choose from, which was disappointing as we wanted to try multiple places. We are UVC members, so we asked to go eat at another member resort but were told no. The rooms were nice, but they did not sweep/mop the floors each day, so they got sort of sandy. The pool games were fun, and the beach was awesome! Other than the food and the sandy floors, this was a great place to stay!
THE MOST HORRIBLE VACATIONS
4 Days Without Air Conditioner, They Change The Programs Of the Shows AND THE Kind OF Food WITHOUT PREVIOUS notice. MANY restaurants OUT OR service, SHORT of workersTO ATTEND ALL THE people AND THEY Make differences ON CUSTOMERS ( FOR TIPS) . DO NOT umbrellas IN THE SIDE BEACH and NOT TABLES. ALL THE drinks REDUCED with water ? ANY SECURITY ( Some people Drunk )
Service was amazing
Demian was very helpful. He was a great concierge who was helpful from the minute we checked in to the minute we checked out. The bartenders were very friendly and helpful. He always checked in on us to see how we were doing. The hotel was very nice and friendly.
First resort experience
The staff at this resort were amazing! The bartenders are very attentive to their guests and ensure the drinks come out timely even when they’re super busy. The ocean views from my room were absolutely breathtaking. This was my first ever resort experience and it was fantastic. Demian was also very attentive to my entire group from the minute we checked into the hotel to our very last day there. He always had a smile on his face & ensured that when we needed assistance with something we got the assistance. The resort also has a spa in which you have to pay extra for, but it was totally worth it especially since relaxation is what most people look for in a resort. They also have a tour booth in the lobby which shows multiple tours that Mexico has to offer. We did one of the excursions & it was one of the best choices ever! I would definitely go back to this resort!
not what i expected
My review is going to be about the great customer service we received from Demian, Trinidad and Carlos. These 3 Gentlemen went above and beyond to make our stay much better. as the resort only had tecate and indio beer. They were able to get us the Beer that we liked by getting us in touch with a Taxi Driver who went and got us Bud Light and Corona Light the Beer we like to consume. So with that being said I give these Three Gentlemen 5 STARS. EXCEPTIONAL CUSTOMER SERVICE!!!!!