General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 6096 reviews
The staff of this resort are super friendly! Shout out to the entertainment staff who always made us feel welcome from the moment we stepped onto the resort! Alberto was always welcoming and greeted us by name every day, he is an excellent leader and did a fabulous job with the team. Xiomara, Julia and Daniel always made sure that beach volley ball was enjoyable and competitive. Henry was so kind and funny and took well to losing at water volleyball all the time. Alejandro did wonderful with every activity he led and was always the life of the party. The bar tender Leo was also amazing and made us feel at home. I look forward to being back again!
3 star not 4 star at all
Just got back after 5 days here. Overall this is not a 4 star at all. It’s a 3 all the way. The staff is 5 star. They are super attentive to your needs, willing to help in anyway they can, they all are super polite also. Said who works the lobby bar has so much information about everything, he was our best resource our entire stay. The food is 3 maybe 4 star but we couldn’t try the adult only restaurant because we didn’t meet the dress code. We didn’t get sick at all and tried every restaurant available we could. The rooms are nice not over the top. The photos are accurate that you see here on TripAdvisor. Communication about activities are a little off. If you don’t pay attention you will miss things. Certain activities are Monday and Friday only, or Tue Thurs only. We should have got a schedule when we arrived. The grounds overall just packed with families all around. This hotel shares grounds/pools/beach with 4 huge condo buildings. They don’t control parties who bring their own speakers and blast music. If you want to get away from kids for a few days look elsewhere. You can use Uber to get everywhere. Uber was half no joke half the price of taxis. We took them into town (PV) and to the north (Sayulita) and to and from the airport. The staff will try to prevent you from calling Uber one lady told us they are unsafe. How is a driver with 1700 rides and 4.4 rating unsafe. Overall I can say we will not be coming back.
Extortion at its finest
PLEASE BE AWARE, that this resort is not all what it is cracked up to be. myself and a party of 20+ attended this resort and due to an accident, a break of a statue, myself and my friend were harassed, strong armed and threatened by the concierge Hector. It was a terrifying experience as we were threatened if we did not pay "cash in us dollars" for the statue that broke we would not be allowed to leave the country. I find this appalling that someone would stoop so low, as to threaten me this way. The incident was recorded on video. The director of sales. Christina Rodriguez, did absolutely nothing, nor acknowledged the unfavorable behavior of the staff. This is a 5-star resort that has no consideration for its visitors if an accident happens. Byers beware! This could happen to you!
Oceano Restaurant a happy place
This is our second trip to the Dreams and Francisco and his team made our experience amazing!! Thank you!! Do not miss out on this little gem! It made our trip and will make yours too!! This is our happy place!
Dreams Villamagna Nuevo Vallarta
Awesome hotel. All employees provide excellent service. Huge pools! A lot of activities and other services. Special thanks to Eva, Ketzi, Titi, and Ale for taking care of my kids at the Explorers Club. And to Angel at the pool for his great attitude and service. Bigger room than I expected. Food Ok at the buffet and much better at the specialty restaurants.