LocationQuintana Roo, Mexico
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Customer Ratings & Reviews
TripAdvisor Traveler Rating5879 reviews
Vacation and business trip
Amazing location! The staff at the resort was unbelievable and the shows were awesome. We enjoyed ourselves at the Spa and took long walks on the beach every day. Absolutely relaxing. Recommend 3 to 4 day stay and never leaving the resort!
For a 5 star resort...and for the price...not even close. Too busy, too many wedding parties. Too many drinkers in the pool. Food was nothing spectacular. You always have to race down for a lounge chair in the mornings. Over rated and over priced resort. I would give it a 4 tops. I can never complain about the service. They are all hardworking, friendly, wonderful service staff.
Good place, just don’t eat the sushi.
Took a group from company for kickoff event. Everything was very nice except 3 got sick from sushi at 2 different places. Would recommend place except, don’t eat sushi (& I didn’t) ! Rooms, staff and general cleandlyness were great.
Nothing to write home about
Very nice place to stay, the room was amazing, but to get housekeeping or nightly turndown service is a joke, the food was just average, the pools and beach were amazing, and would probably go again. They need to work on their food service as most times when getting room service or buffet - the food was cold and hard.
Amazing resort, from staff to resort, awesome time!! I can’t wait to go back in 2021. Spa and restaurants were top of the line and resort was very clean and well maintained. Would definitely recommend.
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319