LocationQuintana Roo, Mexico
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Customer Ratings & Reviews
TripAdvisor Traveler Rating5724 reviews
Make sure to visit the Seaside Grill for dinner.
The Seaside Grill, near the pool, is excellent. It’s great for lunch, and really excellent for dinner. There are a ton of options for steaks, sides and sauces. The appetizers were great too. Try the octopus! Our server, Erick Gonzalez, went above and beyond to make our night special. When the restaurant ran out of a certain desert we wanted, he went to another restaurant across the resort to get it for us, without even asking. He really made it feel like a fine dining experience. Thank you Erick and the whole staff at the Seaside Grill!
WOW The Best
Let me start by saying this was our 23rd visit to this area and first time to this Secrets. My wife and I were there for our 35th anniversary and all the staff were truly amazing. We opted for the preferred and we highly recommend this package. Check in at the preferred lounge went very well with Ximena and I do agree with other reviewers that the preferred lounge at Dreams is nicer. We were given an ocean view 4th floor room and it was spectacular. The room was beautiful and very well decorated. Every morning I went to the beautiful beach and met with Roger or Nadia to get a Bali bed. The two of them took care of us every day like we were royalty. They were both very professional and the beach servers Marcella and Katia were so friendly and helpful. We ate at all the restaurants except the Japanese and the food was over the top. We never had a bad meal. The main pool manager Gustavo always greeted us each day and he was always wanting to help us in anyway. Our best meal was at The French, Bordeaux restaurant and we went there twice. Each time we were greeted by the manager Hayden and he was so friendly and very professional. One night he found out it was our anniversary and he gave us a special table with Louis and the dinner was magical. Get the filet because it was like we were at a steak house in the US the way it was cooked to perfection. The beach is huge and gorgeous with minor sea grass that is taken care of everyday not like the major problems in the Riviera Maya area. We swam in the ocean every day and in the late afternoon went into the huge pool and met some great people. From the employees to the grounds this resort is a 5 Star and we highly recommend it for all ages. We will definitely be coming back again and agin in the future and while there we even joined the Vacation Club so now we can go to all of the AM Resorts.
My wife and I recently stayed at Secrets Playa Mujeres for 4 nights. Overall, we had a great time. The beach, pool, guest room, and most of the staff were all fantastic. Some other positives: (1) I went golfing with some of the "fun money" we had to spend. The course was well kept, and probably would have been enjoyable for most skill levels. There were 5 levels of tee boxes at every hole, so the total length of the course could vary between 5195 and 7218 yards. Mostly flat, wide fairways and large, rolling greens. Beautiful scenery. "Free" greens fees, but $100 for a cart and $60 for clubs (very nice Taylormade M4 set). $40 for my wife to ride along. Be sure to bring a glove ($25) and balls ($3 each minimum). (2) Spa experience was nice. Again, we used "fun money" that was given to us. We both enjoyed full-body massages, sauna, steam room, private pool, facial (wife) and fish foot therapy (me). (3) Wide selection of restaurants to choose from (French, Italian, Japanese, Mexican, Brazilian...) with what seemed to me as "authentic" cuisine (I'm not a world traveler, though). Men are required to wear long pants/jeans and a shirt with a collar (button up or polo) to be seated inside the "formal" restaurants (listed above). You could eat on the patio outside each restaurant if your clothes weren't appropriate (which we did every night anyway because the weather was fantastic!). There were also many "casual" dining options. (4) The vast majority of the staff were very friendly and accommodating. There are always some employees... anywhere you go... who either hate their jobs or just aren't "people friendly". Secrets is no exception. But you shouldn't let the few deprive you of this great vacation getaway. Some negatives: (1) Very long, tedious check-in procedure, as we were given several "upgrade" options to consider. We went around the resort and looked at two options, plus our original room, and decided to stick with the original. The whole process took about an hour. Ugh. (2) The pillows in our guest room (not a "preferred guest" room), were ridiculous... about an inch and a half of flat foam. We suffered through the first night before calling the front desk and asking for "real" pillows. The staff were quick to provide the same pillows their "preferred" guests get without asking. (3) The entertainment was not great.
This was a fun trip and the staff was beyond wonderful. I rated average because of the food and the resort is in need of a "refresh" compared to other properties. If good was an option I would have chosen that rating.
First Visit --more to come
This was a very different vacation this year. For many years, it was always a return trip to the Silversands, which we did in May, but right after that it had closed down. For those who called Silversands "home" it was heartbreaking to think that we may not be going back. Over the years you get very comfortable in your "home away from home". It's never all about the buildings for me, although I have always felt very appreciative with the room & restaurants. It's all about the staff. I want to thank the staff at Playa Mujeres for taking such good care of my friend & me. For all those smiling faces & going above & beyond trying to please in every way possible. The resort is beautiful, the staff is amazing, the food was really good & a good variety, & the pool & beach area were exceptional. The best part of the restaurants was that you could also go to the Dreams next door to try different food. It was the first time I had chosen to go in November, & unfortunately it was not good weather for us---lots of rain. I didn't come home with my usual beautiful tan, but the vacation was mostly to see old friends, meet & make new friends, & to find a new special place to come for vacation---check, check, & check!! There's always so many to thank for making the vacation special, but unfortunately I can't find all the names I wrote down. However, I do have a few to share & a few pictures of these amazing people who make it their personal quest to make you happy. First is to thank a few of my very dear & special friends. Wilder Sosaya- Who was a manager at the Silversands, & is now the Resident Manager at Playa Mujeres. He has this amazing welcoming smile & he is so admired & respected by the staff, as well as the guests. Thank you so much for making me feel so welcome, & you were right. The resort is truly beautiful, there are definitely kind & special staff members here to get to know, & hopefully have that same special relationship. I am so appreciative & grateful for your friendship. You are truly one of the nicest people I know. Gabriela - Or as I call her Gaby. My friend---Mi amiga. Preferred Club Guest Services--Go in the door - look to the right--there she is - first chair. She is one of a kind!!. You got a question---she'll get the answer!! I don't have enough room to tell you why she's so special ---you should meet her yourself ! Some other really great new friends I have met. Katrina--Preferred Club--Works with Gaby ---So cute --Way too much energy!! My new friend. Very talented artist too!! Oceana Manager--Very kind. Such a nice man. I can't find where I wrote his name. Lo siento mucho! John & Johnny-Pool service staff -Picture below. Wow these guys were great. We had such fun with them. Always, always smiling. Lily-Waitress at the Bordeux-Sweet & knew what we wanted before we opened our mouth--amazing!! Alfonso-Driver between Mujeres & Dreams-Such a good guy- Had great conversations with him. There were so many really nice people we met. The weather was not great, but everyone made the best of it, Thanks again Playa Mujeres----I'll Be Back!!
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319