Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!
Complimentary upgrade to nonstop transfers.

2019 Resort Added Values 

Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers.

Free Symbolic Weddings: Receive the Reflect Wedding Package complimentary when booking the minimum required room category for a minimum 7 nights. Restrictions may apply. See

Honeymoon: Receive the Reflect Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Honeymoon Suite Oceanfront category or higher accommodations category for a minimum of 7 nights (restrictions apply*).

Family: Two kids 12 and under Stay, Play & Eat Free during select dates.

The ideal getaway for friends, families, and couples, Reflect Krystal Grand Cancun offers guests an Unlimited-Luxury® oasis on a stretch of beautiful white sand beach. The heart of downtown Cancun, complete with nightlife, restaurants, and shops, is just 15 minutes away.

Cool off in four shimmering swimming pools! The children's pool has fun activities for the kids and the adults' infinity pool is the perfect place to relax. Also for adults, specialty mixology classes and wine and tequila tastings are available!

Limitless access to gourmet à la carte dining options are included without reservations! Risotto features fine Italian dining and Ayami boasts delectable Asian cuisine. For a more casual experience, Restaurant O serves an International buffet for breakfast and dinner. 

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Property Information

Total rooms: 395


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 4667 reviews
  • 1.0 star tripadvisor rating
    Don;t waste your money !!!!!!!!!!!

    We had to wait to eat in the resturants up to one hour. Then when you finally get in it takes hours to finally get your food and eat. They are so understaffed. This was my last time in Cancun because of my health and I was so disapointted. The rooms in the old hotel where not bad and the maid service kept the room very clean. This is not a 5 star resort by far more like a 2. The beach was so crowed by locals and the other resort next door it was not relaxing at all. We have been traveling to Cancun for 26 years and this is one of the worst resorts we stayed at don't waste your money.

    Sep 19, 2019
  • 5.0 star tripadvisor rating

    This is a very nice and clean resort. It is large small enough that you are not on top of each other. The staff there is very very helpful and courteous. LOUIS at the UVC desk will take good care of you, ARMANDO, MONIQUE, RICARDO and ISMAEL were awesome with great personalities. JAHIA is the bartender at the Altitude club

    Sep 17, 2019
  • 5.0 star tripadvisor rating
    Reflect was Amazing!

    Reflect resort was an amazing family vacation! All the staff was beyond nice! Brallan was my favorite he is amazing! He is very friendly and good at his job. I appreciate him and all the workers at reflect! Thank you so much for making my Mexico trip amazing! I went to reflect is August 2019! Highly recommend going to reflect resort!

    Sep 16, 2019
  • 1.0 star tripadvisor rating
    Please, put your $ towards a different resort

    We stayed at resort 09/7-9/14. We do not recommend the hotel. We have stayed in Cancun many times and this by far, was the worst hotel. I am going to list some of the major negatives 1) no ac in elevators. They break/get stuck all the time therefore when this happens they are so crowded. We are a family of 4. One night it took us 15 min to get down to dinner from 5th floor, as each time the elevator stopped on our floor it was already full and there was no way 4 of us would fit in. No ac plus overcrowding makes the ride miserable! 2)no ac in lobby/lounge areas and since the hotel is enclosed there is absolutely no breeze! during the more hot nights we were all dripping in sweat and couldn't sit in lobby/lounge areas 3)not family/kid/stroller friendly at all. The resort/lobby has steps everywhere and only ramps in some places. if you are traveling with little ones and need a stroller, avoid it. 4) ENTERTAINMENT. No shows during the evening. If you stayed in Cancun before you know that some shows are awesome, this place had NOTHING. 5)Food. The asian and Italian would alternate every evening. That leaves you with buffet, the GRILL restaurant and one of the two. Very small selection. We were never offered a desert in restaurants, so not sure if they just skipped us or it is not an option there. 6) Buffet. So little options offered. And all the normal food would run out fast and take so long to get refilled. This buffet is 1/5 the size of a buffet we are used to seeing in Cancun all inclusive. So if you are frequent flyer to Cancun, you will most definitely be disappointed. 7) SERVICE. the buffet always had 1-2 max servers for dinner, which made getting our drinks almost impossible. They do offer water and a couple of juices by the buffet, so half the time we ended up just getting those because ours never made it to us when we ate dinner. Breakfast always had a lot of servers and they were great, but for some reason lunch and dinner they were no where to be found. 8) Not kid/family/stroller friendly at all. The small play ground was right by the smoking section. I did not want my kids to smell cigarette smoke all the time they played there( especially in the evenings). Resort has steps every where and very few ramps. It was almost impossible to maneuver the stroller and we ended up carrying our 11 month old because got so tired of lifting stroller everywhere. Please, all the negative reviews are true and should not be ignored. Maybe if you have never been at an all inclusive in Mexico you would like it more. We have lots of places to compare it to and usually pay about the same price as this time and this was the worst hotel we stayed at. Thanks for reading.

    Sep 16, 2019
  • 2.0 star tripadvisor rating
    Cannot recommend

    Booked it a few month ago consider lower that other hotels price and good location. The cheapest room I got was facing the opposite the ocean site. First night couldn't sleep because the loud noise from outside (building air-conditioning or something else I couldn't figure out.) At reception told me if I want the quiet room, I need to move to ocean front but I must pay extra fee because it is an upgrade. The room was the quiet indeed but booking price with extra fee became the same as rest of hotels I omitted. The only good thing I can tell is the beach, probably, one of the best in Cancun area. The dining options is very limited, very small buffet almost no fruits a few restaurant required reservation but not impressive at all. One more problem is steps on ground floor. They appeared unexpectedly and if you looking other way it can be a trouble. Fortunately, I just broke a glass with wine and few dishes with no injuries.

    Sep 15, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519