2019 Resort Added Values
Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers.
Free Symbolic Weddings: Receive the Reflect Wedding Package complimentary when booking the minimum required room category for a minimum 7 nights. Restrictions may apply.
Honeymoon: Receive the Reflect Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Honeymoon Suite Oceanfront category or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 and under Stay, Play & Eat Free during select dates.
The ideal getaway for friends, families, and couples, Reflect Krystal Grand Cancun offers guests an Unlimited-Luxury® oasis on a stretch of beautiful white sand beach. The heart of downtown Cancun, complete with nightlife, restaurants, and shops, is just 15 minutes away.
Cool off in four shimmering swimming pools! The children's pool has fun activities for the kids and the adults' infinity pool is the perfect place to relax. Also for adults, specialty mixology classes and wine and tequila tastings are available!
Limitless access to gourmet à la carte dining options are included without reservations! Risotto features fine Italian dining and Ayami boasts delectable Asian cuisine. For a more casual experience, Restaurant O serves an International buffet for breakfast and dinner.
*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 4616 reviews
Do not come here. This is the worst resort that I have ever been to I had to change rooms 3 times because of the AC.The first time I changed room I booked a garden view but got a street view they were going to charge me $400.00 for the upgrade. Then I told them I was an agent and the lowed it to $200.00 when I got my bill the charge was $280.00. they were going to charge me $80.00 MORE.i DID get a reimbursement. No nightly entertainment.n.The pictures are beautiful but dont be fooled it is not what you see. When I told the front desk about the AC, one of the workers offered me a room in the new wing;but for free but then told me if I appreciated it I could give him a tip. I went on this trip with my daughter and grand daughter. I have to say the food was pretty good and so was the service.Breakfast so so so the same thing every morning. In the Italian Restaurant the portions were very small. I went in for dinner on Wednesday and ask for Ravioli they told me they did not have any. or the Dessert they did not have. I wanted to take my granddaughter horseback riding when I went to book it I was told they did not have it anymore but yet it is one of the excursions. I feel if you get lemons make lemonade I would never come here again there are much nicer places for the same of a little more.
Extremely relaxing and the beach is so nice. I’d recommend going during off season as not many children or rowdy young adults were there. The food was decent but they tried. I can’t complain much for the awesome deal I got. I felt safe and relaxed at the resort and would recommend this place if you just want to lay about and chill.
Great couples vacation!
My 7 friends and I, recently stayed at this resort and we had a wonderful time! The rooms have exactly what you need, the food is good, and the staff is friendly. Our time was made even better after meeting Nestor on our first day at the pool bar. He made the best drinks and when we couldn’t decide he’d create awesome concoctions for us! He always made sure we were good on drinks and even taught us a Spanish cheers, that we may have used more than a few times! I highly recommend you give this place a visit and hope Nestor is at the bar, you won’t regret it!
We went there as a family of 12 and going in we were a little scared reading all the reviews and even in the first night with check in and everything being kind of slow but I assure you as the rest of our week we all had the absolute best time of our lives the hotel staff treated us with so much respect their food was amazing yeah there aren’t many options to choose from such as bigger resorts but you get what you get the food was still very good my favourite staff member there was Brallan who made our experience 10x better he would always come and ask if our stays going well and get us whatever we needed even tho his department was only entertainment which was pleasing to us. I do feel maybe they are a little slow and cleaning the rooms in the morning sometimes out room wouldn’t be cleaned until 5 the next day but do keep in mind it is a huge hotel with two building and so little staff so some things you kind of have to brush to the side because these workings are only getting paid so little you can’t expect them to be on the top of there game all the time especially in that heat. Also this hotel is so close to the party life in downtown it literally takes less than 5 minutes which was awesome because we could actually run back from the clubs to our hotel and back in like 10 minutes !! Overall it was one of the best times our families had we really lived this hotel and would definitely come back for another stay !
Comfortable stay & attentive service
To start, the Reflect Resort is better than what you can imagine from seeing the photos. I was skeptical when reviewing my original itinerary prior to booking but left Cancún with no regrets of staying here. There is definitely room for improvement with the lack of air conditioning in the main lobby but this did not take away from the experience we got to enjoy. If you have the ability to, stay at the altitude tower. The rooms are very clean, the lobby is cooled & you can have breakfast away from the main area lobby/restaurant. The entire hotel is pretty clean & I have no complaints about the service. Although there is a lot of people to serve at restaurants and beach, there is usually someone attentive to your party. We traveled as a couple & were greeted and attended to everywhere we walked. Even when roaming the pool area we saw one of the employees hauling a bin of dirty towels, asked where to get clean towels and he went out of his way to gather some for us. We truly felt appreciated by his kind gesture. The beach here is probably the best area you can be in Cancun. Being in the tip of the hotel zone, you do not feel congested or confined around the other resorts. It seemed like many locals would set up umbrellas and towels along the coast ahead of our Bali bed or beach chairs because the area was so nice. We truly enjoyed the days we spent on the beach and the infinity pool. Hernik was very attentive and extremely kind. Even taking photos for us & asking every time he came by if we needed anything. He set up our Bali bed both at the beach & pool on separate occasions and although he seemed busy he never lacked a moment to check on us. We thank Fernando as well for his customer service and providing us with food/drinks when requested. I am very selective about food, and this was one of my concerns before traveling to Mexico, but Reflect resort did not disappoint. Our favorite by far was the hibachi experience but from breakfast in the morning to food on the beach/pool I had no complaints. Drinks were tasty & there was a variety to select from. This was my first time in Mexico so I was weary of where we would be located and tried to avoid taxi rides, our trip to & from airport was coordinated with a driver. The location of this hotel is absolutely spot on. We ventured towards the night life bar and night clubs every night & had no problem walking to and from these places. The hotel is walking distance from all of the entertainment and we felt safe doing so without needed vehicle transportation. All in all, this is a family friendly resort that is also inviting and accommodating to couples. Cleanliness is always important and they did not skip out on this. Altitude tower is by far the best place to stay here so that you can have a balcony with beautiful ocean view. Make sure to bring small bills for gratuity to the employees when you dine & spend time at the beach/pool. Although this is an all-inclusive, the Mexican hospitality here really shows that they deserve an extra gratuity.