2019 Resort Added Values
Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers.
Free Symbolic Weddings: Receive the Reflect Wedding Package complimentary when booking the minimum required room category for a minimum 7 nights. Restrictions may apply.
Honeymoon: Receive the Reflect Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Honeymoon Suite Oceanfront category or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 and under Stay, Play & Eat Free during select dates.
The ideal getaway for friends, families, and couples, Reflect Krystal Grand Cancun offers guests an Unlimited-Luxury® oasis on a stretch of beautiful white sand beach. The heart of downtown Cancun, complete with nightlife, restaurants, and shops, is just 15 minutes away.
Cool off in four shimmering swimming pools! The children's pool has fun activities for the kids and the adults' infinity pool is the perfect place to relax. Also for adults, specialty mixology classes and wine and tequila tastings are available!
Limitless access to gourmet à la carte dining options are included without reservations! Risotto features fine Italian dining and Ayami boasts delectable Asian cuisine. For a more casual experience, Restaurant O serves an International buffet for breakfast and dinner.
*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 4501 reviews
We had originally booked Now Emerald and after hearing the horror stories and problems we called cheapcaribbean.com and exchanged for this hotel and a hefty fee i might add...the rooms were clean, but at night it sounded like a rave..noise all hours! The building is shaped like an amplifier...now the beach the seaweed was as high as three feet piles all over, no attempt to even clean it the smell was awful at times..the food was terrible..we spend more .oney leaving the resort...this was my 10th booking with cheapcaribbean.com and only bad experience...so I will use them again, but definitely will do more investigating the resort before hand..disappointed as this was a last family vacation and graduation gift for My daughter before she leaves for bootcamp..trip was June 1-5th
Do not recommend
We upgraded to the Altitude which I suggest. My family had poor air conditioning and at times not at all. The food with the exception of The grill was terrible. The best thing about the buffet were the flavored waters. The Japanese restaurant was not an authentic experience with real hibachi. The resort dis not have seafood with the exception of The Grill. I finally had frozen fried calamari and baby frozen shrimp that I burped up all night. If the food was good I could over look other things. Since the food was horrible it made everything worse. Also, I had no idea what kind of burgers those were but if you received one under cooked it tasted of mush. I will not be back.
Poor - Would not be back
The hotel was over sold to us, we would not recommend this hotel to anyone. Apart from one exceptional barman named Jahir, who deserves to be working at a 5 STAR RESORT INSTEAD OF this hotel in my opinion.
the beach was no clean and sometimes small bad, although it is not the fault of the hotel, if not the sea, I expected that they invested more resources in cleaning and the bed had a hole in the mattress the cleaning service of the room is ok. in the grill restaurant We were waiting half an hour for a table, and the table where they sat us was unoccupied since we arrived, I do not understand why
Cancun was Awesome!!
Reflect Cancun and Spa was such a great time! There was so much to do, the food was amazing and everyone was super helpful. The nightlife was great, including the all the shows and trip to Coco Bongo. The entertainment team was also so much fun and made the vacation enjoyable for everyone; Ivan was the best and very welcoming! He made all the activities, especially volleyball, super fun and a great time! Would definitely recommend anyone to come here for a nice vacation! The only downside was the rooms were a little underwhelming.