Small and intimate Secrets Capri Riviera Cancun offers a welcoming Mexican ambiance and a homely yet luxurious and inspirational experience. A unique Preferred Club only resort set in villastyle surroundings with Mediterranean décor where guests receive the extra attention of a concierge-style service to ensure the ultimate in personal relaxation and rejuvenation. The elegant accommodation with full marble Italian bathrooms and enhanced Preferred Club amenities await guests after enjoying the many facilities of the resort including its gourmet restaurants, elaborate spa areas, and wide range of daily activities and evening entertainment.
Location: Ideally located between Cancun’s southern tip and Playa del Carmen. Approx. 35 minutes from Cancun International Airport.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating12657 reviews
Best staff ever!
My Family and I have stayed at a few different secrets resorts and many other brands in cancun as well and I can hands down say this is the best one out there for one reason, THE STAFF. I was part of a group of 73 people for my sisters wedding and not a single person in our group had a complaint about anything. From the moment of arrival to departure everything was absolutely amazing and let me just say our group was not the easiest to handle. There was an excessive amount of drinking involved every day and the staff was very accommodating and also making sure everyone stayed safe. The resort is older but everyone works very hard to keep it up to standards. From the moment of checkin with our group everything went smoothly. Angie and Mara the wedding planners were unreal! They both made sure my sister had the best time ever and it truly was! Pedro in portofino has such a contagious laugh and we went there 3 times in 7 days just to be around him. Hands down an asset to the hotel! Pool waiters and bartenders were making sure our drinks were never empty! Just to mention a few names, Filemón (fillet mignon) Giovanni, Guadalupe, Rosendo. Food in all the restaurants was to die for! We even had picky eaters in our group and they had no problem finding something to eat. The entertainment every night in the bar and the shows was where it was at! It kept the night going, not like other secrets where it just dies down after dinner. The live bands, dj, karaoke, shows, everything just always have us something to do and a place to meet up. Luis, the entertainment manager did his best in communicating with my sister to make sure she knew what to tell the guests and where to go for the best times. Luis played a huge part along with his team in making sure it was a week to remember. Humberto in the front lobby and his team was amazing in dealing with all of our guests( which were quite drunk at times) I could not fault this resort and their staff on anything at all. Truly if I could give the resort 10 stars I would. There is no reason anyone should have complaints about this resort, it’s all in what you make it and we made the most of it and would highly recommend it! Thank you again secrets capri for everything! Hubert-Buttorff wedding party
Beautiful and clean resort, with some improvements recommended
We stayed here on Jan. 1-8, 2020. We arrived late at night and were assigned room 154. Unfortunately, on our entry to the room there was an unpleasant smell. We were too tired to complain about it that night, and my husband tried to explain it away to me the next day because he did not want to move. Don't know if all the rooms smelt like that - it was just unpleasant and got onto all our clothes too, so where ever we went we could smell it on us. The smell of the sewer was always strong in the room and in other areas of the resort. Not many cabanas on the beach - had to get up early to save one each day. The beds on the beach cost $70US each day. Other Secret Resorts don't charge for the use of the beach beds and those were even nicer than the ones at this resort.The Spa is beautiful but $199 US for a massage is over priced. Coral and Beatrice were both very good though . The food is good, very tasty at all the restaurants we visited. I was able to get coconuts from the gardeners - this made my trip perfect. Entertainment was very good. We did enjoy our time at this resort. Service on the beach was good - we got full attention from Sosa, Orlando and Teresa. Be sure to pack mosquito repellent. They did provide a small bottle in the room if you forget like we did. Although, the resort is beautiful we will most likely not visit it again because of the smells, and the extra charges for beach beds etc.
Another great visit
Secrets Capri is our go to resort when we want a completely stress free week with good food and excellent service. And this visit did not disappoint. Service at all the restaurants and bars was superb, the food was delicious and the drinks were tasty. Never had a problem getting a lounge chair or a dry towel, even after a rain shower when we, like others, had left our towels and other stuff on the chair. There are so many staff who deserve to be recognized for their work and I know I will miss some but, here goes. Mario, Alberto, Eddy, Hendricks and Luis at la Riviera, Raul at Portofino, Jesus at Himitsu, the wonderful Paula who is everywhere, Terecita whose bed decorations were phenomenal and the best concierge in the world, Rodrigo. I read the negative reviews of this resort and sometimes wonder if I was at the same resort. Perhaps it is because we are seasoned travellers of a certain age, or our expectations are not as high as others, but we go on vacation to relax, enjoy the atmosphere of the resort, the beach, food and drinks, we don’t spend time or effort looking for faults. We will definitely return.
Overall best vacation ever, would go back in a heart beat. Great food great staff great entertainment . The excursions are also a great time would definitely try some of those out. Rooms and resort is breathtaking.
My boyfriend and I had a great time at this resort over New Year's. I would definitely return to this hotel. Although, this is an older Secrets, I felt it was well kept up with lots of charm and authenticity. I usually don't expect too much from the buffet at an all inclusive resort but I felt it was better than some of the other chains that I have been to in the last few years. Two pros for us were that reservations were not required at the specialty restaurants except for the hibachi place and there was not a limit on beach towels so no towel cards! All of the staff were always accommodating and friendly. I would like to give Christopher, of the entertainment staff a shout out. He brought a lot of energy to the activities and made sure everyone was having a blast. Also, Juan and Caesar were always ready with my drink when they saw me coming up to the pool bar. From the time it opened until closing time, those two never stopped making drinks. It would be impossible for them to work any harder. Rosendo (might not have name right) at the Seaside bar was always right on top of things too.
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319