Small and intimate Secrets Capri Riviera Cancun offers a welcoming Mexican ambiance and a homely yet luxurious and inspirational experience. A unique Preferred Club only resort set in villastyle surroundings with Mediterranean décor where guests receive the extra attention of a concierge-style service to ensure the ultimate in personal relaxation and rejuvenation. The elegant accommodation with full marble Italian bathrooms and enhanced Preferred Club amenities await guests after enjoying the many facilities of the resort including its gourmet restaurants, elaborate spa areas, and wide range of daily activities and evening entertainment.
Location: Ideally located between Cancun’s southern tip and Playa del Carmen. Approx. 35 minutes from Cancun International Airport.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating12320 reviews
Our arrival at this hotel was the start of the holiday and first impressions count. The hotel and staff did not disappoint. The greeting and warm welcome with a cold towel and refreshing drink allowed us to relax. This is a five star hotel not only due to the amenities offered from 24hr room service, the facilities within the bedrooms and activities offered but also the staff who at every opportunity were welcoming, engaged in ensuring guest were looked after and asking if there was anything else they could do to ensure the holiday was the best and also the staff were hardworking ensuring the hotel presented at its best. Even whilst we as guest were sleeping staff would be busy cleaning and ensuring the hotel sparkled. The hotel does have issues but for me they were cosmetic and wear and tear, Noting plaster coming away from the walls and ceilings due to leaks and we had a day or two with no hot water due to the pipes breaking, these items did not take away from the hotel but do need to be addressed as they show the age of the hotel. The hotel is small but packs a punch above its size and again I have to say this is down to the staff at all levels from entertainment to services. I am thank full for being welcomed home to this hotel and look forward to returning in the future
We got violently I'll immediately after a short trip to this hotel. The hotel takes no responsibility since no one else has complained yet. We just got back less then a week ago and never left the property once. We had water at breakfast and dinner and many frozen drinks. Hotel was ok but bad water at this resort is inconceivable.
This has been our second time staying at secrets Capri, with that being saying we love it.! But I have to say the Christopher made our experience even more memorable. This gentleman is by far the most talented entertainer from the crew. We can’t wait to book our next stay just go see him
Review of Secrets Capri
Capri is a great resort. It is small enough that there are never long lines or big crowds, but big enough that it has all the activities that you may want to participate in. The beach was amazing - one of the nicest we have had the opportunity to enjoy. The location is excellent and close to almost anything you would want to try. We completely enjoyed our week there.
My husband and I had such a great time at Secrets Capri, (We were there for our honeymoon and for both of our birthdays) the place was great and the staff was awesome, they really go out of their way to make your stay a great one...... Also good selection of food and entertainment...oh and the bed was super comfy! Just a great experience....😊