Perfectly situated on a pristine, golden-sand beach with spectacular views of Banderas Bay, Reflect Krystal Grand Nuevo Vallarta is beachfront hideaway where unforgettable memories are made. An Unlimited-Luxury® getaway includes reservation-free dining at five dining options, top-shelf spirits poured without limit at five bars and lounges including the Sky Lounge offering stunning views of Banderas Bay and the Sierra Madre Mountains to watch the sun set while sipping a delicious cocktail. Cool off in any of three pools including one adults-only pool; plus, kids can enjoy a wading pool with water slide at the Explorer’s Club.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 2890 reviews
BIG shout out and thanks to Demian who helped us with literally everything on our trip. From contacting and helping us figure out confusion with our pre arranged activities and transportation, to eating and having ultimate relaxation. You da best homie🤞🏼🤝 Also one more big shout out to Vanessa and Luis from the entertainment staff for including us in so many fun activities on and off of the resort!! You guys really made our trip 10x better, I’m sad we had to leave y’all 😢😢 definitely would go back just to see those 3 people
Thanks to Demian!!!!
Just wanted to give a huge shout out to Demian. He went over and above to make our girls trip memorable. The resort was completing a rebranding photo shoot and the pool and restaurant was closed one day. Demian didn’t hesitate to get us hooked up at the Dreams resort for one day so we didn’t lose out on a day as we were only there for 4 days. We also wanted to check out one of the local restaurants in Puerto Vallarta called “Pipis” (which I would also highly recommend) and he booked our reservation and cab to get there. I would definitely go back to this resort, great service and beautiful grounds. Keep up the good work Demian!! Perhaps we will see you again sometime!!!!
You are unsafe in this hotel caution
WARNING ⚠️CAUTION 🛑 STOP To All my American friends and Canadians !!!! This is hotel is horrible , the staff lie to you to take you have a break fast and sale you time share ! ( dreams that’s the hotel will take you) after u pass a violent experience how this people treat you very un respectfully! And then they pay you 💴 money 💰 so this money you Can buy what ever you want a tour whit the dolphins , buy jewelry or, get a massage etc .. and the real problem is too many ghetto local people is like you are in the swimming pool whit the same guy who cut your yard of your house or the one who built your house .Don’t take me wrong it’s amazing 😉 people , and I respect them but not to be in my vacations for the next 10 days ! And after complain whit the director of the hotel a guy from Spain 🇪🇸 Alexi , he don’t really give a damn about the way his staff lie to me , and was very aggressive and stole my money 💰 so food very disappointed they offer natural orange juice and it’s the worse juice the food horrible ATTENTION! Mexican & Italian restaurant are close so don’t waste your money and you will not find American or people around the world is your local people !!! Also we try to call the operator to help us this was after 12 am midnight no one answered the phone so very unsafe u can have a heart attack, or someone trying to break your room to assault you and you are own your own and I did try 5 times (every five 5 min I called I finish try 12:25 ) please people who like Puerto Vallarta I really recommend the villas del palmar Nuevo Vallarta or villa la estancia next to this hotel , now if you have more money Hard Rock Cafe , or punta mita best of the best ...... All the operations staff like bellboys, receptionist, bartenders , waiters , security amazing people great service
Once we met Damien he made everything possible for my group of girls, he went above and beyond for the short time we were there. It was so refreshing knowing you can count on someone even on there day off !! This guy is amazing at his job very personable and showed that he actually cares. Thank you so much for making this trip even better for us! There were a few hiccups with the hotel rebranding so having Damien it helped us big time ! So thank you again for all the help you have us.
My Honest Opinion
Hola! I took my time to reflect (no pun intended) on my vacation at the Reflect Krystal Grand Nuevo Vallarta resort before hastily writing something done. 1st off, I loved it there! This small resort has everything one would need to have if one is looking for a relaxing vacation. No hustle and bustle of activity around the resort, not that it can't be found taking a taxi for 15 or 20 mins away, but we were there for relaxation and that's exactly what we received. Facilities are beautiful particularly in the refurbished main building and also on the resort grounds. 3 pools, kids (large), adult (small) and the swim up bar pool (big). Now I have to admit I never entered any pool only because I was there for the beach and really only the beach. Great sand, and the ocean water was fantastic. Wavy just how I like it but not out of control. For me perfect! Food and restaurants. Well, breakfast buffet can be a chaotic environment as I think the structure of organization needs a review and it would be my only negative on this part of our experience here. As for the main restaurants I thought they were very good! Service at the grill from Roberto and his staff was top notch and always looking to make sure you were happy. The Italian restaurant, capitan Pablo and his staff Elias, Francis and Lili were amazing! Both of these restaurants staff made our stay there memorable! Staff and service in general was very good and some were better than others. Pool bar had Matais and all staff there were always making me a drink whenever seeing me coming and made me feel welcomed from day one. Never waited long either! Service on the beach was so so, however best service was from Cynthia! Coffee shop was awesome! And the 2 beautiful women who were working there on our stay were fantastic. Made every morning a great start to our day! Bar in front lobby had Jorge working and let me tell you, he should be a manager on service quality! Always happy to serve you and you could tell he took pride in his job. Special, thank you to Isreal in concierge. If my review means anything to the resort, this man should be in charge of all staff running front area, period! All in all a great vacation! Recommend staying in the refurbished main building as other buildings are not yet refurbished. We originally had room in older building and had to upgrade. If we go back it would only be if staying in main building! Room was perfect! All in all I would recommend this resort and don't think one would be disappointed if looking for a relaxing vacation! Thank you Reflect!