Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!
Complimentary upgrade to nonstop transfers.

2019 Resort Added Values

Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.

Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).

Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See

Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).

Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea. 

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included). 

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. 

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.


Riviera Maya - Beach
Cancun International Airport (CUN) : 18 miles

Property Information

Total rooms: 327


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 11681 reviews
  • 5.0 star tripadvisor rating
    Everybody was always friendly but specially Don Francisco at the lobby bar!

    He was awesome. We ask for Don Julio tequila shots and he said: Why Don Julio if Don Francisco is better!!!! So much fun! Thank you and the other bartender at nighttime. You guys were great, always smiling and making sure our food, drinks and room are good! Thank you! :)

    Nov 10, 2019
  • 4.0 star tripadvisor rating
    Beautiful resort!

    Here’s my review of my recent trip to Now Jade. This was my first time staying at a Now resort. There were 11 women for a girls trip. The resort is beautiful and currently under renovations but we were not bothered by the construction. The beach is gorgeous and there were very few vendors and we were not bothered by them at all. The pools were very nice and sectioned off. It was nice because you could be in the swim up party pool area or be in a little more relaxing area. We have preferred amenities under our membership and visited the preferred pool but didn’t use it as it was a little too quiet for our tastes. It’s beautiful though. I was in building 1, upgraded to ocean view, room 1422. It was perfect and I had a gorgeous view of the ocean and a nice view of the pool. The rooms are very nice and the bed is comfortable. Service was outstanding! Especially our favorite pool waiter Alvaro! Daily housekeeping was only missed once but I believe that was due to me returning to my room for a nap and put up the do not disturb. I didn’t use nighttime turndown service as I feel it’s unnecessary. The food was hit and miss. We had 2 very good dinners, the best being at Mercur, the French restaurant and the other was at Spice at the tepanyaki table. The fish tacos at Castaways for lunch were fantastic and I’m disappointed I didn’t discover that earlier in our stay. The burgers at the Barefoot Grill were also very good. One of my favorite things was the breakfast buffet! We usually travel to Secrets and I feel that Now Jade is my favorite breakfast buffet hands down. The variety and quality of the food was outstanding. My only complaint about this resort is that it states “top shelf” spirits on their website and there are truly not ANY top shelf to be had except for in the preferred lounge. I like Canadian whiskey and sometimes vodka. There was no Canadian available at the pool bar, and it was sometimes tough to even get Canadian mist at either of the lobby bars. I’m not a snob and can drink Canadian mist, but it would be nice if the bars would keep it stocked. The most disappointing was the low low end alcohol served at most of the bars. It’s terrible. The vodka tasted like tequila. It was awful! Luckily our friend Alvaro was able to get us a bottle of Absolute that he kept hidden and used only for us. We were able to work around the system and get what we wanted but I was definitely disappointed. Will I return to Now Jade? Probably not. Not because it’s not an amazing resort, it really is, I think we just prefer Dreams or Secrets level.

    Nov 10, 2019
  • 5.0 star tripadvisor rating
    Staff is the best.

    All the staff we dealt with were all pleasant and helpful. Geyler at the buffet was awesome every time we ate - greeted us when we showed up and so polite and the service was great. The waiters on the beach - Al and Daniel made sure we always had our favorite beverage. 1st of November and no seaweed or mosquitos. The rooms are beautiful,clean with cold air. An overall great vacation. We're talking already about going back in a year.

    Nov 10, 2019
  • 5.0 star tripadvisor rating
    Holidays in love

    Only good comments on this hotel. Special mention for the French restaurant, the master Elpidio as well as all his team, Jesus, Israel, José and the chef Ricardo. They offer an outstanding service and a fantastic menu that will make our trip unforgettable. Thank you to all of you, Clara

    Nov 09, 2019
  • 1.0 star tripadvisor rating
    Lied about refund

    We went with family and at the beginning we were told of possible upgraded room if we took the supposed 1 hour tour for the so called not timeshare deal Our family member paid total $400.00 and was promised refund back on credit card after tour but they have refused since to refund even after call and constant emails and being hung up on from the resort They lied on refund and tour for timeshare took 3.5 hours not hour. It's not worth the lies and taking time and no refunds to even bother with the tour Funny thing after just recently our family put the review on the resort called and promised to refund but still nothing. The bartender in lobby awesome and cleaning awesome and waitstaff at buffet awesome DO NOT BELIEVE IN WHEN THEY SAY WILL GIVE YOU REFUND.

    Nov 09, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319