Hotel Overview

Welcome to Now Emerald Cancun, a family-friendly resort located in Cancun’s Hotel Zone! This unique Unlimited-Luxury® paradise is situated on a gorgeous sandy beach, with outstanding garden, lagoon, and ocean views. Here, you’ll enjoy gorgeous swimming pools, a luxurious spa, specialty restaurants and bars, and a section for adults only! 

Your Unlimited-Luxury® experience includes limitless gourmet dining and top-shelf spirits, a fully stocked in-room mini-bar, endless daily activities, live nightly entertainment, and more! Plus, you never have to wear a wristband during your stay, which means you get to enjoy total freedom throughout the resort! 

Swim in three beautiful pools and enjoy non-motorized watersports during the day. The Explorers Club for Kids and Core Zone Teens Club are also available to keep young ones entertained while you enjoy some time to yourself - especially at the Now Spa by Pevonia®. 

Eight gourmet restaurants and seven bars are available to you throughout the day and night, offering kid-friendly menus, grilled snacks, and even a non-alcoholic bar for teens! Live music, local entertainment, and an adults-only area with an exclusive pool, bar, and restaurant will have you enjoying your perfect vacation in paradise!

Location

Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN) : 8 miles

Property Information

Last Renovation: 2019
Total rooms: 427

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Minimum Check-in age is 18 years of age (unless children are accompanied by adults)

General Policies & Fine Print

General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.


Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 538 reviews
  • 3.0 star tripadvisor rating
    You get what you paid for

    My husband and I were there from January 16th until the 21st of January, 2020. Resort was not what we expected. The beach is amazing,the pools are awesome the view is amazing too, and the food is good. BUT: I booked a King JR. Suite and got two beds instead, we were told they would move us but they never did. The room was extremely humid. Yes, I know it's the beach, but I have been to Cancun 7 times and never seen anything like this. Some pictures we bought at Isla Mujeres got so wet just by been in the room, they almost got ruined. Mirrors were always foggy and it stunk. Air conditioner did not work in our room. And the worst part was, if you are not white, servers are not nice to you. Light skinned visitors were greeted very enthusiastically and often asked if they needed anything, My husband and I are US citizens but Mexican race. We literally had to beg for coffee and soft drink refills.

    Jan 23, 2020
  • 4.0 star tripadvisor rating
    Vacation was great!

    MY husband and I spent a wonderful week at this hotel.All the staff are very polite and ready to help at any moment.I would especially like to mention Patrick from a french restaurant and girl Aylin..She works in the lobby bar.We liked everything!

    Jan 21, 2020
  • 5.0 star tripadvisor rating
    Family vacation

    We came to celebrate our 25 years marriage anniversary with our family. Party of four. We had an amazing time. The staff is excellent. They make you feel so comfortable and at ease. Truly bounded with Carlita. She was amazing, helpful and always with a smile. Food and room service was excellent.

    Jan 21, 2020
  • 4.0 star tripadvisor rating
    Visit to Now Emerald

    We stayed the week of Jan 11 to 18th. Transportation by Amstar to resort was quick and easy. Check in was busy but went well with a cold drink offered while in line. We upgraded to an ocean view balcony room and was happy we did. View was great. Room and resort are older but clean and was functional. There are a lot of stairs and only one of two elevators was working. Need to fix that. Pools all are nice and we really enjoyed the adult pool. Angelica very good server. Entertainment with James and Karen was fun and they are very helpful. Do not recommend the Cin Cin resturant but others are fine. Paramour was our favorite. The buffet is adequate but nothing special. We had good service with Miguel? Michael? and Ceasar. The beach is great but while we were there the wind and waves just too strong for ocean swimming. Disappointed with that but not resorts fault. In summary we would go back again for right price but resort needs work on the pysical facility to get to AMresorts standards but the service was very good.

    Jan 21, 2020
  • 1.0 star tripadvisor rating
    Stay away!

    My wife and I have been to several UVC resorts and this one was our first huge disappointment. There were a lot of little things that irritated us during the entire week from the mini bar not being stocked daily (not even the water), getting forgotten by the waiter on the beach, having no "spicy" in our spicy tuna sushi roll because they ran out of sauce (why even serve it?), to room service messing up our order on three separate occasions (seriously, how do you screw up a grilled cheese sandwich - twice?!). Regarding the restaurants, I have to say we always enjoyed breakfast at Carnival restaurant. The omelette lady was incredible. But for dinner, we were only able to go to the French restaurant which was just ok, and another place called Cin Cin where the food was mediocre to downright horrible. The bouillabaisse was inedible and the rice pudding we waited for over 2 hours to conclude with was certainly not worth the wait. Also, the hostess was turning people away when you could clearly see there were at least six empty tables inside the restaurant and the service was extremely slow even though the place was empty. The experience was horrible and we knew we wouldn't be back that week since it was only Tuesday. Unfortunately we weren't able to go to any other restaurants for the rest of the week because that night my wife got food poisoning. Great. As if my wife getting sick wasn't enough, we had an even bigger problem. We chose to upgrade after the first night to a room with a balcony and paid $180 to do so. Unfortunately the sliding door rattled all night long and kept us up and the bed gave us both backaches. We tried to make the best of it and get through it but by Thursday we were exhausted and my wife just wanted to go home. We complained to the concierge and they moved us to another room where the door was better but there was still noise (no improvement on the bed). When we told the UVC guy who checked us in, he admitted that the concierge said to him "they're not going to get a better room because all the windows are bad here". And it's true. The place needs a huge renovation where all the windows and doors need to be replaced among several other things. We are not pretentious, entitled people however we did pay a lot of money for a vacation where there were problems everywhere you turned. They promise you luxury and that was far from what we received.

    Jan 21, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319