Hotel Overview

The AAA 4-Diamond El Dorado Seaside Suites a Gourmet Inclusive Resort, by Karisma is a stunning, adults-only (18+) paradise located on beautiful Kantenah Bay. Two distinct sections offer a unique experience in Mexican hospitality. The Palms features intimate accommodations, lush vegetation, and a tranquil setting within coconut plantations. For a more exciting stay, the Infinity section is right in the middle of the action, with swim-up suites connecting to the main pool and balcony pools on every single floor. 

The Gourmet Inclusive® Experience features 24-hour room service, all gourmet meals and specialty bites, alcoholic and non-alcoholic beverages, and more! A la carte dining choices include Asian, Mexican, Italian, Latin Fusion, International, and a Gourmet Pub. The large selection of bars provide numerous options to drink, chat, and be merry! La Cantina Tequila Bar features a wide selection of premium-branded tequilas, a selection of 16 homemade-flavored tequilas, hand-shaken or frozen margaritas, and creative tequila cocktails. Bottoms up! 

Your days will be full of fun activities! Play soccer, black jack, horseshoes, volleyball, or tennis. Yoga classes are also available! There are also scuba diving clinics in the pool, live music, and nightly entertainment.

Location

Riviera Maya
Cancun International Airport (CUN) : 29 miles

Property Information

Year Built: 2015
Last Renovation: 2016
Suites: 574

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Note: The beach in front of the hotel is a natural coral reef and is great for snorkeling. There is a modest section of beach that is suited for swimming and other water activities.
Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 3020 reviews
  • 5.0 star tripadvisor rating
    Paradise and Pampering

    1st time to Seaside- 4th trip to Karisma properties. Once again exceeded our expectations! Gourmet restaurants to please every palate - small plate options are a great way to sample everything. Driftwood is perfect for grab n go coffee and croissant breakfast bites, and afternoon ice cream is a treat. Fernando and Anselmo always made me feel welcomed. Pool is centerpiece of resort and so much fun. Don’t miss the foam party! So much fun!! Young and old alike come together for water volleyball, aqua exercise and swim up bar chats. Take a stretching class with Gaby and guaranteed to start your day off right. There is pool side Spanish classes with Adrian who is such a fun guy! If you’re a beach swimmer, this isn’t the place for you. Enough to cool off and wade a bit but that’s about it. The Paradise comes from our amazing beach and cabana butlers. Every morning my Bali bed was hand prepared by Manuel and Anastacio and Lizbeth was always there with my favorite cocktail. Will miss the 3 of them greatly. Special thanks to Thomas in the members lounge - enjoyed our side bar conversations. Sergio at the Burger Boutique was great and Vinicio at Arrecifes went above and beyond to find me dragon fruit. Where else can you get such special attention. If you want to be pampered and treated like royalty, Karisma does it well! Lots to do if you’re active or just relax and soak up the sun. Saving the best for last, my sincerest compliments and heartfelt gratitude to Arturo and Eugenia. You made this vacation so special and we can’t thank you enough!!!!

    Jul 22, 2019
  • 3.0 star tripadvisor rating
    Not impressed

    We have been to many of the Karisma hotels and really like the gourmet quality of the food and beverages. The El Dorado however did not live up to that expectation from the food perspective. We were disappointed in the food. We also had an issue with the checkin. We were there to celebrate our anniversary. We were promised the package. Upon checkin in this was not honored and we had to fight with the hotel to get them to honor this commitment

    Jul 22, 2019
  • 5.0 star tripadvisor rating
    Holiday of a life time

    My partner and I are half way through our 2 week stay at the resort and we are absolutely loving it. I would 100% recommend this hotel to anyone who wants a relaxing holiday - eating, drinking and relaxing. We have now been to all restaurants and they have pleasantly surprised us on each occasion due to the fab standard of food, service and style. The amount of choice is excellent from Klay Talay (Asian) to two Italian restaurants. The staff in all restaurants and bars have been super. They are so attentive and polite. The bar choice is fab and in the Dorado lobby there is a lovely Mezcal bar hidden away. Although it is a large resort, everywhere is so quiet and peaceful and never over crowded. During the day there are many areas to choose to relax from 4 pools to the beach which are again never over crowded. The sun beds are four poster beds along the beach and the pool areas which is fantastic for couples and very comfortable rather than just having sun loungers which are also available. All staff - cleaners, waiters, concierge, bellboys, reps, bartenders are absolutely amazing and will go above and beyond to please. There are always many staff in all areas of the resort cleaning it and making sure it is up to standard at all hours of the day. The rooms are a little dated but very spacious and clean with access to 24 hour room service included in the all inclusive package. The mini bar in the room is stocked daily with pop, beer, water and crisps. I have seen many reviews speaking about the seaweed problem. The hotel are doing their best to deal with this problem by hiring many hard working men to collect the seaweed all day every day in the heat. This is a national problem which is out of the hotels control but they are doing everything they can to keep on top of it for their guests. Don’t let these negative reviews put you off visiting this once in a life time 5 star resort. We are extremely looking forward to spending another week at this amazing place and will be very sad to leave. Thank you to all the staff here for making it such a memorable holiday.

    Jul 21, 2019
  • 4.0 star tripadvisor rating
    Incredible Service

    Juan, Claudia, Fernando and Adriane were so much FUN!! They really were made for their job. Juan had me laughing so much how good he was with us in the pool!! Just awesome!!! David our conciere was seriously THE BEST conciere ... He was MORE than accomodating and deserves so much praise and a raise, LOL Seriously though, he went above and beyond!! Just loved him!!!! Eugenia and Arturo were just AWESOME BUTLERS!!! We never had to want for anything and they were so serving and kind. LOVED them so much also... Helen and Gabriel were fantastic at presenting the Karisma package which WE love being members!!! Alejandro and the other guy, it began with an A but we only had him one day, he was so good as well... They were just awesome at the pool bar! The waiters in all of the restaurants were amazing!! I wished I could remember all of their names... We loved this because we took our grown kids and there was a lot to do. It is a larger resort than we prefer , but probably MOST people would love this size. We never had to wait on a golf cart more than 2-5 minutes which was fantastic. We would recommend this place for sure . Keep in mind it is an hour or so from the airport but it was a comfortable ride there and back and the Lomas drivers were fantastic...

    Jul 21, 2019
  • 4.0 star tripadvisor rating
    Awesome!

    This resort was amazing! We went for our honeymoon and will definitely be going again soon! The floors in our room was slippery the first couple of days until we learned how to turn the air on the correct setting. But still an amazing trip!

    Jul 21, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519