Hotel Overview

Apple Vacations Exceptional Values - valid throughout 2020!

Exclusive VIP Inclusions: High floor room assignment in the Infinity Building (starting from Oceanfront Rooms), preferred restaurant seating, and gourmet tasting experiences (tequila and wine tastings). 

The AAA 4-Diamond El Dorado Seaside Suites a Gourmet Inclusive Resort, by Karisma is a stunning, adults-only (18+) paradise located on beautiful Kantenah Bay. Two distinct sections offer a unique experience in Mexican hospitality. The Palms features intimate accommodations, lush vegetation, and a tranquil setting within coconut plantations. For a more exciting stay, the Infinity section is right in the middle of the action, with swim-up suites connecting to the main pool and balcony pools on every single floor. 

The Gourmet Inclusive® Experience features 24-hour room service, all gourmet meals and specialty bites, alcoholic and non-alcoholic beverages, and more! A la carte dining choices include Asian, Mexican, Italian, Latin Fusion, International, and a Gourmet Pub. The large selection of bars provide numerous options to drink, chat, and be merry! La Cantina Tequila Bar features a wide selection of premium-branded tequilas, a selection of 16 homemade-flavored tequilas, hand-shaken or frozen margaritas, and creative tequila cocktails. Bottoms up! 

Your days will be full of fun activities! Play soccer, black jack, horseshoes, volleyball, or tennis. Yoga classes are also available! There are also scuba diving clinics in the pool, live music, and nightly entertainment.


Riviera Maya
Cancun International Airport (CUN) : 29 miles

Property Information

Year Built: 2015
Last Renovation: 2016
Suites: 574


Hotel Details

Onsite Dining

Show More


Show More


Show More

Hotel Advisories

Advisory Important Note: The beach in front of the hotel is a natural coral reef and is great for snorkeling. There is a modest section of beach that is suited for swimming and other water activities.
Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 3330 reviews
  • 3.0 star tripadvisor rating
    Winter break

    We are currently staying here in the premium block on the UK side. After reading lots of amazing reviews we feel it is not as good as people make out, on arrival day we ate in the seaside market buffet restaurant initially a number of us were told to come back in 20 minutes when there were clearly lots of empty tables available, when we finally got in what a let down the food choice was very poor. Room service is very poor as we wanted a kettle and it took three phone calls to reception before we finally got it. There is a mosquito problem and we found out we could have our room sprayed on a regular basis but this has never happened. We have been using the premium block pool and notice that a few people are smoking while in the pool and at the pool bar this seems disgusting and unacceptable but nothing seems to be said. On a positive note there are ten restaurants the food is good but the choice is limited in some of them. The staff are very polite and friendly but the language can be challenging at times. The hotel is kept very clean and tidy but we have heard some of the rooms are 20 years old and are in need of serious attention. People should be aware that if you have mobility issues this is not for you as it is quite a large complex. This hotel is badged as a five star but at best it is a four star, there are better hotels out there offering greater quality for less money, we will not be returning.

    Nov 10, 2019
  • 5.0 star tripadvisor rating
    One of the best

    If there’s ever a reason to visit this resport, it’s definitely because of the entertainment staff. Claudia, David, and Gaby. Go to the infinity side and get a drink from Apolo and Marcelo Manuel Palma at the beach Jose and Ricardo dj

    Nov 10, 2019
  • 5.0 star tripadvisor rating

    My husband and I went on our honeymoon and got were we needed to go with no problems. The resort was absolutely wonderful. Beautiful views from the balcony. Drinks were delicious. I would recommend this to everyone.

    Nov 09, 2019
  • 5.0 star tripadvisor rating

    I want to say tanks for all the lovely people of this resort they are amazing special the entertainment time spicy Adrian gabo sexi Juan Sandra and eddy amazing people our favorite restaurant was the Italian service and food was amazing an delicious

    Nov 09, 2019
  • 5.0 star tripadvisor rating
    Amazing second visit

    I cannot recommend this resort highly enough! Had 2 amazing holidays there and the second time travelled out with friends we made there the previous year. I was also joined by 2 other friends from home for part of the holiday as I had recommended it so highly. Pools and beach lovely, food is AMAZING! Definitely want to return 👍

    Nov 09, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319