General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 5462 reviews
Great hotel with serious management problems.
I am a frequent visitor of this extraordinary hotel, but this year we noticed serious management issues which are noticed in lack of maintenance, quality of amenities and lack of personnel (in restaurants and in the supervision). The staff is really kind but overwhelmed even though the hotel was just in a 50% occupation. No supervision in the pool area which resulted in guests with their own speakers (and really loud music) with no one to tell them to follow the rules. The restaurants are extraordinary, but the service is really slow since there isn't enough personnel. I complained about several issues during my stay and no one was there to make a follow up. This used to be one of the best resorts of the Secrets chain, and now the difference with others is evident (serval guests told me the same thing). I really love this resort but a change in management is definitely required if the hotel does not want to lose it's status and customers.
Best Place you can ever stay
the bell boy Omar was Extraordinario and amazing service definitely coming back and Im recommending Omar, Isabel and the rest of the staff awesome this is amazing hotel pepole are helpful and very friendly.
I did not have high expectations but I am glad to tell you I was totally wrong. The hotel is just nice but the meals and service is excellent. Specially thanks to Leiver our waiter at dinner time. Definetely we will return soon!
It's amazing hotel the Bell Boy Omar was really Helpful help us alot feel welcome and help us get taxi where we go book adventure trips in Huatuclo he was awesome making sure our stay body amazing and relax Thank you Omar
Disappointing with a perfect view
First off we would like to say that the staff at this secrets were great, some more than others. So that being said checking into this resort we were bombarded by a vacation club member named Daniel, and it was very uncomfortable. We encountered him a couple more times throughout our stay and all were very uncomfortable conversations. Anytime we spotted him we would turn and go the other way. Maybe a change in the approach of pressuring a time share onto guest when they are just getting to your resort? It’s not how we wanted to start our vacation. Our room was very nice. We had an ocean front room in building 4 on the 3rd floor. The view was amazing! We’ve stayed at a couple secrets resorts now and all of the jacuzzi tubs have been broken. Not a big deal because we don’t spend much time in the room anyway but maybe routine maintenance would help sell a $2500 vacation a little better. Next is the food..... PLEASE READ IF YOU ARE LOOKING TO COME FOR THE FOOD. The food was average at best. They would only open 2-3 restaurants every night because the resort wasn’t busy. That being said we never got to try the oceana seafood place because it was never open! Market buffet was nasty. The Mexican dinner place was even nastier. Hibachi wasn’t worth making a reservation for. The Italian place CinCin was our favorite. French place was average. Castaways for lunch was great! Room service was gross as well. So my review for the food part of this trip would be 2/5. Very disappointed! ENTERTAINMENT- if you are coming for the night life then stay away! This was the most boring resort we have ever been to. You can only play volleyball so many times before you get burnt out. Please send a worker to different resorts and copy half of what they do for entertainment and secrets Huatulco would be unbeatable. The only reason we would consider coming back to secrets Huatulco is because of Alejandro, Dulce, Francisco, and Fernando. Without guidance from them on what to do we would have sat in the pool all day for 7 days and drank half the supply of tequila in Mexico. Without them this review would be 1.5/5 Also the pool swim up bar closes at 6pm... and every other bar is Boring with a capital B! So if your on vacation just for a great view from your resort room this is the place to go. But other than that it’s average at best. Hopefully things change because Huatulco was a beautiful city and we would love to come back.