The ultimate in romantic all-suite accommodation, this refined Adults only resort offers Unlimited-Luxury® with limitless gourmet dining and stylish rooms. There is a great range of daily activities including the opportunity to explore the famous reefs off the coast.
Location: Located on Cozumel Island, approx. 90 minutes land and boat transfer from Cancun International Airport.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5092 reviews
The staff did a very good job and very friendly. The resort needs updating, the room layout is not very functional. The air conditioning needs to be modernized. The restaurant have a very limited quantity and quality of food. The pool area needs cleaned and a lot of lounge chairs were broken.
The entertainment team is the selling point on this place! Randy, Jeorge, and Arby were constantly keeping us entertained and laughing. We easily played 40 games of pool volleyball. Staff all around were always smiling and willing to get you anything you needed.
My friends and I had a great time at this resort. We were so pleased with the activities personal Arby, Randy, Jorge they always had a smile on their face and were always ready to have fun and entertain. The house keeping was extremely nice. Angel and Isabella were fantastic!
Good resort. Service was GREAT. A bit dated but great for the price. Pool water seemed a bit dirty at times. Food was good, lots of different options and quality was good. The staff was AMAZING. Would return here
Definitely NOT going back.
Staff was great, however the service was awful. Check-in took 45 minutes, and they didn’t have our room available. We booked a room with an ocean view with lazy river outside and it was “not available” upon our arrival. After not having our room, we were put in a smaller room, and were told we had to be out of the room the next day, as there was someone checking into that room the next day. After being asked to be out of the room we were put in by a certain time, we asked if our room was available, and it was NOT. The response we received was they would “Do their best” to have the room ready. Not to mention there were mosquitos EVERYWHERE. All day. Everyday. Could not do ANYTHING without getting eaten alive. We even had them in our room. Awful. No guess there’s a reason this resort does not have any “diamond” rating. Do NOT stay here.