Hotel Overview

Azul Beach Resort Riviera Cancun, by Karisma features suites that have a relaxing hot tub for two in the terrace. There are also guaranteed family connecting suites, adults-only and premium sections, and honeymoon suites with wrap-around balconies. This Gourmet Inclusive®, 435-suite hotel is about 20 minutes from  Cancun International airport. 

Your Gourmet Inclusive® vacation includes gourmet services and amenities such as beach butlers, concierge, premium beverages, gourmet cuisine and genuine Mexican hospitality every moment of your stay. Enjoy six themed restaurants, two gourmet corners and six bars offering the finest cuisine and cocktails. The 24-hour room service and full-service concierge fulfill all your food, beverage and activity requests. Partake in a wide variety of included non-motorized watersports. 

At Azul Beach Resort Riviera Cancun, by Karisma  you'll find exactly what you need to care for your little ones, everything from bottle warmers to Gourmet Inclusive® baby amenities and food. Azul Beach Resort Riviera Cancun offers your younger adventurers the Azulitos Playhouse experience and Extreme Breeze Teens' Club, so guests of all ages get a vacation that feels designed just for them. Whether they prefer to be outdoors, learning about marine life and our natural world or they are aspiring junior chefs, there is an adventure waiting for them and their newfound friends.

Azul Beach Resort Riviera Cancun is the vacation for your every desire — even if you crave serenity one minute and sizzle the next. Located in Mexico’s coveted Riviera Maya on the tranquil coast of the Caribbean Sea and minutes from downtown Cancún and Playa del Carmen, you’ll find a resort with separate adults-only and family sections to make it easier to find your bliss. Azul Beach Resort Riviera Cancun is the all-inclusive that goes above and beyond to create positive vacation experiences for everyone! The sun kissed Caribbean beach is always steps away, your stay is filled with memorable experiences catered to you, and everything else is your Concierge’s concern. Modern luxury doesn’t sprawl… It embraces. 


Riviera Maya - Beach Cancun international airport : 19 miles
Cancun international airport : 12 miles

Property Information

Year Built: 2008
Floors: 3
Total rooms and suites: 435


Hotel Details


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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 15286 reviews
  • 4.0 star tripadvisor rating
    Will go again!!!

    The food was great however the best restaurant was Pizza Pizza. The whole resort needs an update. We did go the day after the hurricane, and the staff was working really hard to clean up the damage. Rooms are clean, staff were AMAZING and fun to be around. Beach is really small, it had a lot of seaweed. But not the resorts fault. Night time entertainment was ok. The resort seemed to quiet down around dinner time. The adults only pool seemed to always be partying during the day! Several pools so everyone was spread out. We never felt crowded or that we didn’t have enough space to swim. We had a great time!!

    Jul 14, 2024
  • 2.0 star tripadvisor rating
    very poor

    This was one of the worst hotels I’ve been in. In every room there is a hot tub but it doesn’t even work. The water EVERYWHERE is warm. It’s not hot but not cold, even in the hot tub. The pipe from where the water comes out, the tube is too small to fill up the whole tub. If you were to try to fill up the tub, it would take a couple hours. This hotel is definitely not beach friendly for many reasons such as the water is extremely dirty and only if you look far into ocean, you can see where the clean water starts. When I was walking around in this hotel, near the end of it, you can see that there is sewage that the hotels put out waste that goes into the ocean!!! This is so unhygienic and when I tried to tell the hotel manager about this, he just said that the ocean is dirty because of “the season”. Unbelievable.

    Jul 13, 2024
  • 3.0 star tripadvisor rating
    Average experience at an average resort

    We went here as guests of people who are members with the Karisma resort chain. From the website I had some high expectations. These expectations were not met at all. First of all, the website advertises a beach (and it's called Azul BEACH Resort). The beach that is there is not swimmable or even usable. It's covered in trash, old seaweed, and collapsed palm trees. The water is murky and uninviting. This was the biggest disappointment to me as I was looking forward to clean, clear water, and a white sand beach. The resort is advertised as serving gourmet food. No. The food was only gourmet if you believe that cafeteria food is gourmet. I was disappointed that not one of the restaurants served TACOS! In MEXICO! Nor did they have spicy salsa. Now, granted there were a lot of British people there, and a lot of Americans, but it seemed like all of the food was catered toward the blandest of taste profiles. This was hugely disappointing. The resort is in great need of repair. While we were there, Hurricane Beryl passed through over the course of a night and most of a day. Our room flooded with water coming in through the balcony door. Ok, it was a hurricane, that might be expected. But no. It flooded again on another day that it rained. It was easy to notice other things that needed repair as well. The pool (which was great, actually), had a lot of missing tiles, and plaster that was crumbling. Many of the ceilings around the resort needed plaster repair as well. The airconditioner vents in the ceilings of the restaurants and the lobby were constantly dripping water and water dripped from other cracks in the ceilings as well. Our room was nice. We paid for a family suite which included a queen bed for the parents, and then a double pull out couch, and a single pull out couch. This was ideal for our 18 year old and our 12 year old. However, it is not actually two pull outs. It is one double pull out and the chaise lounge that is attached to the couch. So one "bed" was not even a bed. The double pull out had a paper thin mattress on it and laying down, you could feel each and every bar that was underneath. Even when they added another mattress on top, you could feel everything. The staff was very accomodating though and brought in an actual twin bed for one of my kids and we folded up the couch. Finally, some positives. The staff at the resort were super friendly and accomodating. That was really appreciated. There were always deck chairs available at the pool and I never felt that the pool was too crowded. We got all of the drinks that we wanted and anything that we asked for for the room was brought up immediately. The resort is really beautiful and is an excellent place for families. The wildlife was great too. We spent time observing the resident iguanas, got to see a couple of coatis running around at dusk, and there's even a little black cat that lives there. We named him Pepito. So, overall, this was an average experience at an average resort.

    Jul 11, 2024
  • 5.0 star tripadvisor rating
    One word AMAZING

    Absolutely amazing hotel ! Staff are amazing food quality is excellent in all restaurants on offer , plenty of sun beds , room cleanliness 100% everyday !! Thank you so much to you all for making out first of many trips to mexico one that we will remember forever

    Jul 09, 2024
  • 4.0 star tripadvisor rating
    Febe - the best concierge

    My wife and I went to Azul Beach for our Wedding Anniversary. Despite the heavy rains, we made the most of it. Our concierge, Febe, was amazing. As Prestige Members, she took care of us and ensured our butlers followed through with our requests. She greeted us warmly and showed true concern when we came back to the hotel late after a party at Margaritaville. Our favorite part of the resort was the restaurant, Le Chique, which is a must for any foodie. It was worth the extra money to go this Michelin Star restaurant. A negative was with the rain there was only one bar open in the evening, and entertainment was in the lobby most of the time.

    Jul 08, 2024

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