Hotel Overview

Nestled along the breathtaking shores of Kaanapali Beach, Sheraton Maui Resort & Spa is where exceptional location finds deep intention. While our Kaanapali resort's nightly lele kawa, the cliff diving ritual, has gained legendary status, it represents just one facet of the immersive Hawaiian experience that awaits you. Feel the spirit of aloha infuse the grounds of our Lahaina resort with meticulously appointed accommodations, a large lagoon-style pool, and soothing treatments at The Spa at Black Rock. Embark on exhilarating ocean adventures, from snorkeling amidst vibrant coral reefs to sailing on catamarans that slice through crystal-clear waters. Discover wide open spaces on our 23-acre resort in Maui for soulful reflection and a deeper connection to nature. Over 80% of our Kaanapali hotel rooms offer ocean views, the ideal vantage point for whale watching and the sun setting into the Pacific. Immerse yourself in Maui's profound beauty, where the Kaanapali Beach resort lifestyle was born and perfected.

Property Information

Year Built: 1963
Last Renovation: 2018
Floors: 6
Nonsmoking rooms: 508
Suites: 44
Total rooms: 464
Total rooms and suites: 508

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory A mandatory Resort fee of $40 USD (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
Advisory Prices are based on single or double occupancy. Additional occupants may incur a charge of $89 plus tax, per person, per night. These charges as well as the Resort Fees will be collected upon check-in by the hotel and are subject to change without notice.
Advisory A minimum mandatory hotel-imposed fee of $40 plus tax per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what's included in the mandatory fee please see hotel policies.
Advisory A minimum self parking fee of $39 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $49 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 5339 reviews
  • 1.0 star tripadvisor rating
    DISAPPOINTING STAY AT SHERATON MAUI

    We booked a 5-night stay (July 03 - July 08) ) based on positive reviews but had to leave early for the Ritz, despite paying for the entire stay, due to our disappointing experience. 1. Poor Welcoming: The reception staff were unfriendly and unwelcoming. 2. Unsatisfactory Upgrade: As Platinum Elite members, we were "upgraded" to a Moana Tower ocean view room on the first floor. The view was poor, and the tower was far from the main entertainment area. After complaining, we were moved to a room with a better view but it was much smaller than expected. 3. Overpriced Breakfast: They charged $40 for our 13-year-old daughter's breakfast who just consumed rice, and the Platinum Elite benefit only covered a continental breakfast just for two, not the buffet and you pay another $15 to upgrade to buffet. It felt like a money grab. 4. Lack of Management Response: Attempts to provide feedback to management were ignored. No official email or survey was received, and our email went unanswered. Overall, the experience was not worth the high cost. We won’t return to this hotel and recommend choosing another Marriott property in Maui to avoid wasting money and time. This was the worst experience we've had with the Marriott brand.

    Jul 14, 2024
  • 2.0 star tripadvisor rating
    Will not return to this resort!

    We expected more from this hotel. It was highly recommended by friends who stayed a few years ago. Unfortunately, we found the pool and beach area to not meet our expectations. First of all, the pool area has rental for private cabanas and cushioned lounge chairs. They are not well maintained and need to be cleaned and some replaced. Cushions were torn and so were the canopies. The flower beds were littered with garbage and it was not cleaned for days. Due to the winds - things constantly blow around and go into the pool. Facilities needs to be on it all day, clearing things and ensuring that the pool is pristine. There were A lot of people around and the kids left their garbage everywhere. Another issue is that you have to rent your beach chairs and umbrellas. The resort doesn’t provide them for guests and daily rentals can be expensive if you do it for your entire stay. I included a picture of the rates. Also the beach is public and there are so many people in front of the resort area. Snorkeling is amazing at 7 am. Once 9 hits, it’s so crowded and snorkeling is annoying as you are among 100’s of people doing the same thing. In addition, my husband had a negative experience with the front desk staff in the middle of a power outage at night which lasted 4 hours without the guests being informed. Poor communication and staff (Holly) needed customer service training. The manager did listen to the situation, apologized and when we checkout out adjusted our resort fees. Overall, the pool and beach areas are pretty from the areal views. They do get very crowded on any given day! Be aware it is public so many people go especially to jump off black rock. Our room was fine- no issues. Good view of the beach! We live Maui and will return but will go to the Hyatt. We toured it and loved it!

    Jul 06, 2024
  • 3.0 star tripadvisor rating
    Fun beach, beautiful common areas, lackluster room

    The common areas of this hotel are beautiful but the standard rooms are a bit dated and are not as nice as the pictures. The air conditioning unit inside the room made the room feel humid and didn’t cool very well, the TV stand door didn’t shut and had a hole in the bottom of it and the shampoo, conditioner, body soap in the shower was empty. The hotel staff was very friendly and the beach which was in property was fun - you can snorkel outside the hotel and see tons of fish and sea turtles.

    Jun 29, 2024
  • 1.0 star tripadvisor rating
    Erin manager the worst

    The worst place to stay for the price we paid omg where do I begin the rooms suck and seem outdated. The staff was ok but one the Managers Erin omg she is the worst I talked to her about one of the major issues there and she said she was gonna take care of us and nothing happen. I took my family there and paid 9,800 for a room with a Murphy bed sofa bed and two full size beds beds were so rough i couldn't sleep most of the time and if I did I woke up with my body hurting me then to top it off one of my sons gets locked in the bath room toilet room when I say locked in I mean trapped the door handle malfunctioned and he was trapped called front desk to ask for help took them about 20 min to get some one there with tools he couldn't get it had to help him take door off hinges then still didn't work so I took screw driver from him and forced the door not caring I just wanted him out of there got door open so you can only imagen I was not happy paying that much for room and the saying you pay for what you get isn't the case I should've have stayed in a lower end hotel and prob would've been better at check out is when I found out Erin didn't keep her word I would never recommend this resort keep looking around its not worth the money

    Jun 23, 2024
  • 5.0 star tripadvisor rating
    SM#1

    We had the best time ever!!!! The most amazing location in the world. Two people made our stay remarkable, Noah and Keawe took such great care of us and we will be back because of them. In fact all the staff were great. We can't wait to plan our next trip.

    Jun 22, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.