Hotel Overview

The AAA Five Diamond Grand Velas Riviera Maya is an ultra-luxury all-inclusive resort set on 206 acres of pristine jungle and mangroves and with the finest white sand beach in the Riviera Maya. Guests can choose accommodations among oceanfront, ocean view and a Zen-like tropical setting, embraced by the flora and fauna of the Yucatan Peninsula's jungle. All 539 designer-like suites are exceptionally spacious, more than 1,100 square feet each, all with balconies, and some with private plunge pools. All feature fully stocked mini bars, L'Occitane amenities, artisanal mezcal, and Nespresso coffee machines. Bathrooms deserve special mention with walk in glass shower, deep soaking Jacuzzi tubs and marble interior. Eight restaurants, including five gourmet offerings, present a tour through Mexico, Europe and Asia. Cocina de Autor, at the hands of world-renowned celebrity chefs Bruno Oteiza and Mikel Alonso, holds the AAA Five Diamond Award, the first all-inclusive restaurant in the world to win this prestigious distinction. Se Spa is the region's largest spa sanctuary at more than 90,000 square feet, known for its authentic Mexican treatments, offerings from around world and signature seven-step water journey. Other features include 24-hour Personal Concierge; 24/7 in-suite service; three swimming pools; two fitness centers; water sports; innovative Kids' Clubs and Teens' Club; baby concierge; Karaoke Bar; Koi Bar; Piano Bar, and business center. The resort offers more than 91,000 square feet of meeting space and outdoor areas for events inclusive of a 31,000-square-foot Convention Center, able to accommodate up to 2,700 guests. The resort has won numerous awards from Travel + Leisure, Conde Nast Traveler, USA Today and several other magazines and major companies worldwide, including Virtuoso's Best Spa and TripAdvisor's Hall of Fame. A member of the Virtuoso Hotels & Resorts Program.

Location

Riviera Maya - Beach
Cancún International Airport : 30 miles

Property Information

Year Built: 2008
Accessible rooms: 6
Floors: 4
Suites: 539

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The standard cancellation policy applies to all room categories unless booking a non-refundable room category. Non-refundable room categories will be 100% fully non-refundable at the time of booking.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5.0 5641 reviews
  • 5.0 star tripadvisor rating
    Relaxing at its finest

    This resort is quite wonderful for families. From the very start of our trip, our personal concierge, Carolina, was absolutely amazing! She was the most friendly and warm hotel staff I've encountered. Our small children were able to stay with one of the hotel nannies while we were enjoying our anniversary dinner. Karla, was lovely and sweet. Our youngest was sleeping soundly when we returned. The whole resort was very peaceful and lovely.

    Jul 19, 2024
  • 5.0 star tripadvisor rating
    Incredible

    Love this place! All the drinks are free. The spa is nicest in the whole world! I did the 50 minute Swedish massage and although expensive, there is a water experience ahead of time. DO IT. Most amazing experience Ive ever had. I do marathons and triathlons and need good massages, this place is the best anywhere, hands down.

    Jul 19, 2024
  • 5.0 star tripadvisor rating
    Lovely large family experience

    We had the best time as a family of 6 creating memories without devices (but if you need them- wi fi is on point). The service, food, and kid activities were exceptional compared to other all inclusives. We had the perfect family suite for 6! Our room was icy cold. Our kids ages 6-13 loved teens club ping pong & pool, kids club hair wraps for our girls, foam parties pool side, rock wall climbing, snow cones, snorkeling on the ocean and the trampolines! The poolside service from Orlando, Luis, and Iran was flawless! Everything we needed or wanted plus so much more from the best concierge, Alexa! She made my daughters & husbands birthdays so special along with amazing birthday celebrations at Frida & Luca! We felt safe with our girls at kids club for our Cocina de Autor amazing experience with our 12 & 13 year olds! Highly recommend for an amazing, memorable family experience with great service and food in a beautiful setting!

    Jul 18, 2024
  • 5.0 star tripadvisor rating
    Grand Velas Riviera Maya is the best!!!!!

    We love Grand Velas resort! This is our fourth year coming here! Make sure you go to Sin Lin and ask for Antonio and Victor—they will take care of you and make sure you have the best dining experience! There’s also a higher gem of a pool in the Zen area….find Gabriel and he will treat you like royalty!!! Every Concierge we’ve ever had has been incredible…this time around we had Aimeé, and she was so accommodating to all of our requests!!

    Jul 18, 2024
  • 5.0 star tripadvisor rating
    Five Star Worthy Vacation

    Our family spent 9 days at Grand Velas Riviera Maya and had an exceptional time. All the restaurants we tried were fantastic, the food was some of the best we've had anywhere, and the service was outstanding. The pools and beach amenities were great, and the poolside servers, including Andres, Jesus and Miguel, were so attentive and friendly, as were the watersports rental staff at the beach. We tried the spa, and the massages and hydrotherapy session were an unparalleled experience. Our personal concierge, Israel, was so friendly, helpful and thoughtful, regularly checking to see how he could be of help. Our Ambassador suite was large, had a great view and was maintained and regularly stocked by Paulina and her crew. We happened to be there during Hurrican Beryl and their communications and planning were fabulous all while still maintaining their high level of service. We wholeheartedly recommend Grand Velas Rivieria Maya to anyone considering the resort.

    Jul 15, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.