Hotel Overview

Gracing the shores of Riviera Nayarit, the all-inclusive, AAA Four Diamond Iberostar Playa Mita is an unforgettable resort in one of the world's most beautiful destinations. Here, nestled between the Pacific Ocean and the Western Sierra Madre Mountains, you'll find spacious accommodations complete with the finest amenities, specialty dining to please every palate and a wide range of activities. At Iberostar Playa Mita we've continued our long-standing tradition of creating unforgettable destinations for families and couples alike.

Location

Riviera Nayarit - Beach
Puerto Vallarta International Airport (PVR) : 25 miles

Property Information

Year Built: 2013
Accessible rooms: 4
Suites: 122
Total rooms: 452

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Hotel Details

Amenities

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Activities

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General Policies & Fine Print

Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 5365 reviews
  • 1.0 star tripadvisor rating
    Iberostar Playa Mita - Very poor customer service - Staff is very rude.

    This hotel is not client-oriented at all. Very poor/rude customer service. I went there with my family, including a baby and a toddler. When we checked-in they informed us that our room was not ready and they did not know when will it be ready for us to get in. When I went to the front desk to ask, they had a very "this is all you'll got" attitude and the lady was very rude to us. It was until 3:30 (30 mins after the check in time) when they kind of confirmed the room was "almost ready". As a mom of 2 little kids that were traveling all day, to have a clean room available for rest and relax is a must. The hostess at the restaurant by the pool were also very rude to us, they treat you like if they were doing you a favor giving you a table, rolling they eyes at you if you ask them to wait for your whole family to arrive. The rooms are starting to look old. Our shower flooded every time we used it and the water from the shower was terrible, way too close to the wall. The food is OK. The beach is nice. Overall, I think there are better and more customer-oriented hotels in the area. If you are considering going to Iberostar Playa Mita, keep in mind that the staff will be rude to you and your family.

    May 28, 2024
  • 4.0 star tripadvisor rating
    Good hotel, bad at problem solving

    Great hotel, it is one of my favorites to rest and have a good time , however, the last time I went there, there were some people by the pool with a very loud speaker; I asked them to please lower the volume and they said no, I asked for help and the staff said they had paid for their stay and that they couldn’t do anything, I also paid for my stay and I felt it was very rude to ignore me, I wanted to rest and the noice was terrible.

    May 22, 2024
  • 1.0 star tripadvisor rating
    FIND BETTER! YOU DESERVE BETTER!

    Not sure why this hotel has good reviews. Like my husband said, probably from all the employees. This place is bad. Outdated rooms. AC barely working. Humidifier in the room needs maintenance ever6 few hours. Lines that last hours to thw buffet. Worker do not speak English and even when they do, and you ask for instructions in English they refuse. Insist on addressing you in Spanish when you clearly do not understand. Half the time you're just ignored. Buffet has no options. Same food daily and it's mediocre at best. No taste, no substance. Other "specialized" restaurants have nasty food worse than buffet. Please stay away if you want to have a pleasant stay. I'm definitely never coming back! Oh also, no entertainment at all!! After 6pm the place is dead. No activities or music! They run out of food and ice cream at the pool early in the day and that's it. No bathrooms at the pool it beach area do ppl probably pee in the water. Do yourself a solid and go somewhere else.

    May 22, 2024
  • 5.0 star tripadvisor rating
    Paradise in Playa Mita

    Resort very nice, ocean is very ready for folks.. mostly standing in water …but so warm Had a week here…and spent much time on roof top terrace… Hugo, Edison and Luis treated us very well and took extra time with us. Food and drinks were easy.. Food very nice at all restaurants Pools amazing for kids especially Lots of stuff to do Visit my friends on roof top terrace Great margaritas Jenny , Brandon, Mildred helped us a lot in concierge Enjoy

    May 17, 2024
  • 5.0 star tripadvisor rating
    An amazing place with even more amazing staff!

    My husband and I stayed at this resort from 5/4 - 5/11 for our 8th wedding anniversary. The pics of the resort and the beach don't do them justice! The place is stunning!! The food was delicious and we only had 1 meal that my husband didn't love but its a foreign county and an AI so he just ordered something else, problem solved. The staff here is by far the best staff we have ever encountered anywhere...HANDS DOWN. The roof top bar and staff up there hit it out of the park...Jesus, Isabel, Pedro, Carmelo and our absolute favorite, Mayra. Mayra even gave me a small Mothers Day gift before we left. She is an exceptional human being. If I am forgetting anyone from the roof I am sorry, we loved you all so so much! The guys at the pool bar were amazing all day as well. Everyone everywhere was always smiling and happy and willing to help you with anything you needed. It was so lovely. My hubs and I had a freak medical emergency occur that landed us in the ER during our stay. From the medical staff on site to the concierge who arranged a taxi...thank you all so much!! They were so helpful and gracious and they checked up on my husband after the fact, even the doctor on site was asking about his wellbeing after the fact! Our trip went a bit sideways (ER trip that had absolutely NOTHING to do with the resort at all) but the staff was amazing at helping us make the best of it after the fact. Thank you all so much from the bottom of my heart! We will definitely be back.

    May 14, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.