Hotel Overview

Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida Fifth Avenue ,The 314 rooms and suites are designed to create a sense of an oasis and the natural yet chic materials create an atmosphere of modern casualness. Unique Food and Beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach. The unique SPA is Inspired by and designed to resemble a Cenote, a unique geological formation typical from the Yucatan Peninsula area that is a surface connection to pure subterranean water bodies. The spectacular architecture sets the tone for this sanctuary, devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and the retreat you deserve. Youll also enjoy the hotels state-of-the-art fitness center, where you will be able to keep your routine while visiting us. Over 2,800 square meters of flexible function spaces are incorporated into an independent building attached to the hotel. An elegant, multi-purpose ballroom plus three sophisticated meeting rooms . 22DEC22-02JAN23 CXL 30 Days Prior Or 100pct Of Stay: 100 Pct Dpst 20DEC23-01JAN24 30 DAYS PRIOR OR 100PCT OF STAY/100PCT DPST 20DEC24-01JAN25 11:59PM HOTEL TIME 30 DYS BFR ARR OR FORFEIT DEP/100 PCT DEP RQRD 30 DAYS PRIOR OR 100PCT OF STAY/ 100PCT DPST

Property Information

Year Built: 2014
Accessible rooms: 6
All rooms non-smoking: 314
Connecting rooms or suites: 216
Double bedrooms: 115
Executive floor: 1
Floors: 5
Nonsmoking rooms: 314
Rooms with internet access: 314
Single-bedded accommodations: 199
Suites: 36
Total rooms: 314
Total rooms and suites: 314

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: US $10.00 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Advisory A minimum mandatory hotel-imposed fees Service Center Fee of $25per room, per night, a Resort Fee of $10 per room, per night and an Environmental Tax of $1 per room, per night (plus tax), will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory A minimum mandatory hotel-imposed Resort fee of 9.5% of room rate per room per night, Service charge is 5.5% of room rate per room per night and an Environmental Sanitation Tax of $1.40 USD per day (subject to change).
Advisory The hotel charges an environmental fee of $1.4 USD per room, per night which will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 9.50% per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children under 11 stay free with parents.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 11
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 5131 reviews
  • 5.0 star tripadvisor rating
    Great service, drinks & food!

    The Sushi Bar & Paseo Bar was amazing! Franco was a very attentive server & knowledgeable of the menu. Orlando, Jorge & Jafet at the bar made great drinks & had very quick service. We enjoyed our two dinner experiences here! Highly recommend!

    May 29, 2024
  • 5.0 star tripadvisor rating
    Lovely Stay

    I had a lovely stay here as a globalist. The staff was great and the view from the grand suite was beautiful. I've been to several clubs in the Hyatt ecosystem and I think the one at this hotel has been my favorite to date.

    May 29, 2024
  • 5.0 star tripadvisor rating
    Best in Playa Del Carmen

    Always a wonderful stay at this hotel. Great service and accommodations along with exceptional service. Front desk staff was awesome! . Overall a lovely stay don't hesitate and book.

    May 28, 2024
  • 1.0 star tripadvisor rating
    DO NOT BOOK HERE

    CONS - place is falling apart, chairs are rusted, pool has rust in it, paint on walls is chipped - lounge chairs don’t have cushions and the mesh sags so it’s not comfortable at all - not many umbrellas near the pool area - rooms are below average, i hate when there’s no real bathroom door (just glass) if you’re with friends or a significant other there’s no real privacy - room service for breakfast was disappointing - this area of the beach can get really stinky i’ve never had that at any other resort - water at the beach is so aggressive you can’t swim or enjoy the beach (there are massive black bags in the water right at the shore AND in the distance so clearly it’s like this all the time) - it’s also not an area where you can walk the beach - very overpriced food for nothing special (just for reference guacamole was $24 CAN) - ac in our room wouldn’t turn on so when i had a shower the floors were slick with all the condensation and my partner FELL DOWN they’re luck were young and not older cause that fall could’ve really hurt someone else - the mini fridge is doesn’t work (they did replace) - pool chairs are so dirty i put my white skirt on one and when i picked it up it had brown stains all over it……….. “THE GRILL” restaurant - gave us out of date menus when we sat down so they were unable to make over HALF of our order (the website is also out of date) - bread was stale and microwaved - the caesar was so small and the salad dressing was so watered down it was almost runny - if you like carpaccio you won’t be wowed but it’s edible flavour wise, way too much oil though, way way way too much oil - wasabi was closer to dull dry playdoh than spicy wasabi - sushi rolls we’re actually decent!!!! but my stomach was so upset from all the carpaccio oil i had to stop eating PROS - right downtown playa you can walk to anything - they give you a buzzer to call the servers to you by the pool so you never have to wait for service or wave someone down - the staff are all extremely friendly and helpful (if the hyatt brand worked half as hard as the staff here it would’ve been a bearable experience) - berny that manages at the all day restaurant is so wonderful he’s so happy to accommodate any requests - cromecast on all tv’s so you can watch your own netflix/disney/prime from your phone on the tv (after pairing your device) THOUGHTS - this is not a luxury experience nor does it feel like a 4/5 star hotel more like 2 star

    May 28, 2024
  • 3.0 star tripadvisor rating
    Too loud

    Could not be in my presidential suite from early afternoon until 7 pm due to beach club horrendously loud "music". Would not recommend this hotel for anyone over 60 years old. Only chose this hotel for proximity to a family wedding. Will not return.

    May 28, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.