Hotel Overview

At the Bahia Principe Luxury Akumal, experience the essence of the Riviera Maya in a beachfront setting with a touch of luxury and exclusivity for everyone. This hotel features an Adults-Only area. Located in the heart of the Riviera Maya, near a beautiful Caribbean beach of crystal, clear waters and surrounded by the lush vegetation of the tropical jungle. You can get even more out of your vacation with a round of golf at the professional course on site at the Bahia Principe Riviera Maya resort (fees apply). Stay at 1 and Play at 4: Staying at Bahia Principe Luxury Akumal, you can enjoy the facilities at Bahia Principe Grand Coba, Bahia Principe Grand Tulum and Bahia Principe Luxury Sian Ka’an (buffet restaurants excluded). In total 24 restaurants, 25 bars and 

It’s ideal for:

Active people who want to get the most out of their time in the area, with an exclusive atmosphere and premium services.

FREE unlimited WI-FI throughout all areas of our hotels.

Location

Tulum
Cancun, Mexico (CUN) : 62 miles

Property Information

Year Built: 2001
Accessible rooms: 12
Floors: 3
Total rooms: 758
Villa: 36

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $1.63 Mexican Pesos (approx. $0.09 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 13994 reviews
  • 4.0 star tripadvisor rating
    Funtime

    Excellent week and lots of fun with Martin from animation team. Everybody was kind the hotel is clean. Beach beautiful. Drinks are perfect not to strong. Always something to do with the kids. Only missing some food around the pool. We reccomand

    Jul 16, 2024
  • 5.0 star tripadvisor rating
    Great experience

    Travelled as 2 units. My husband and myself, his sister and her family of 6. When we arrived my husband and I were upgraded to adult only-which suited us. Yes the villa location is further out however we like a stroll (yes even in hot mexican sun), also trolley stopped right outside so no drama there. We always managed to get sunbeds together even as a large party of 8. Sunbed service was a bit hit and miss but bars were never too far to walk just being lazy Some parts of the sea are easily accessible less water shoes but I am glad I took on recommendation and took our own. Snorkeling was good. I like a massage on holiday but did find them pricey here and the ladies wouldn't really budge on price so cannot comment on the service. I am a celiac traveller and choose this location from reviews, yes the chef does walk around and yes they will make fresh food but sometimes I like to be able to freely choose so allergen labels would be helpful (and yes I am aware of cc risk). We stayed here during storm Beryl and the hotel had such control and great management it didn't affect our stay. Great location for trips etc. We tipped in both US and pesos- large or small service was great. Good to use the other hotels, I guess the downside is not enough control on the other hotels using the facilities that shouldn't have been. But hey I'm not the wristband police and if they can access better facilities for a lesser price goodluck to them. Yes smoking is highly restricted however mu husband and I are smokers and yes we may have done it not in one of the very few areas but we was always mindful of our/who surrounded us and was always by a bin which was already being used as an ashtray. Very helpful at the front desk to break money into smaller denominations. Hacienda was good to break the pool/beach cycle. There were some shows to pay for but the cost was very low. Unfortunately we never experienced a foam party wrong pool wrong time. The wildlife is amazing except the fiesty Racoons not so sure about them bandits. Staff were great, checkin/out super easy. As a whole we thoroughly enjoyed our holiday ages 11 through to 50

    Jul 16, 2024
  • 5.0 star tripadvisor rating
    Fantastic 2 weeks

    The staff absolutely make this hotel. They are outstanding. We stayed during the recent hurricane and cannot thank them enough for how they managed the situation. Outside of this, food excellent. This was made even better by the fact you can enjoy her hotel restaurants locally. Rooms could do with upgrade but were always clean. Entertainment staff excellent as were the TUI team who all supported our stay so well. Would love to return very much enjoyed our stay Only one complaint - not enough sun umbrellas. Really became a problem When the sun was so hot. Solve this and this hotel is up there with my favourites

    Jul 14, 2024
  • 5.0 star tripadvisor rating
    Small family wedding

    Just returned home today and we had an amazing time the hotel was amazing and all staff were fantastic in every area. We had a wedding there in the gazebo and it was beautiful absolutely stunning. Everything they organised was in so much detail I cannot thank Neomi wedding coordinator Joel photographer enough for making it perfect. I would definitely recommend this hotel all staff were very friendly and the food was amazing also in the buffet too. Beds were very comfortable and clean would definitely return read reviews before hand and a little worried we went as a family of 10 and it was great. Thankyou

    Jul 13, 2024
  • 2.0 star tripadvisor rating
    Not a 5 star!

    When we arrived at the Bahia Principe Luxury we were offered an upgrade to a Seafront room, and as it was our Honeymoon I thought that was great. But there was a cost to it, which was disappointing as I thought they may be kind enough to upgrade us for free due to it being our honeymoon, but as my other half loves the sea, we went for it, and paid $400 for the upgrade. We only stayed in this room for 1 night, as the first night there was bad weather, and I noticed in the middle of the night a leak in the bathroom ,as the floor was covered in water. The leak was coming from the ceiling bathroom light and was a constant drip. In the morning we also noticed there was a leak from the balcony windows, and all the curtain rail and curtains were soaked and a drip was happening above the windows. Also the bathroom light leak was really dripping. We reported it to guest services and waited. I had to contact reception 3 times before someone came out to look at it. We ask the maintenance person when they eventually came out, if it was safe. I was concerned this was dangerous for my family. I also contacted the Tui rep via the app as nothing was getting done about this. We asked to move, eventually we were offered to see another room to move to. They said it had a seafront – but you couldn’t see the sea due to overgrown trees etc. That was not like for like, so they were going to look for something else. Eventually they found us another room, so we had to pack our stuff up and move, and we couldn’t get in the new room until 3pm. During the duration of our stay there were constant leaks the rooms, the lobby, the entertainment rooms, the sports bar, the buffet room, everywhere. The floors and stairs to the lobby areas were treacherous – really slippy and dangerous to walk on. The amount of people that slipped and fell was quite bad. The amount of maintenance work to the ceilings and areas cordoned off to repair was not a great sight to see, and made me wonder if the hotel was safe. The overall experience of this hotel did not meet my expectations. We went to Mexico as we heard and read reviews that it was far better than an all inclusive in spain for example. We would get better service and the hotel was a 5 star. This hotel was not a 5 star, it was barely a 4 star (more like a 3 star). The hotel was shabby and it in real need of refurbishment. The leaks were dangerous and the buffet wasn’t particular great. Annoyingly, I have never spent so much time reporting issues, of visiting reception to report something, or then spending time in my room waiting for someone to come out to fix something. I am disappointed that this hotel was advertised with TUI, and its made me have second thoughts going on holiday with TUI again

    Jul 11, 2024

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