Hotel Overview

In the heart of Waikiki, this charming hotel provides the perfect blend of friendly service and thoughtful amenities. Inside the resort, a spectacular Oceanarium serves as a one-of-a-kind centerpiece for delicious International Cuisine, while a 24-hour fitness center, full-service spa, tennis courts and unique lobby boutiques create the perfect setting for fun in the sun. The hotel is situated across the street from Waikiki Beach and within easy walking distance of shopping.

Location

Across the street from Waikiki Beach
Honolulu, HI, USA - Honolulu International (HNL) : 15 miles

Property Information

Year Built: 1979
Last Renovation: 2011
Accessible rooms: 14
Floors: 38
Total rooms: 837

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory In support of the Highgate Charitable Foundation (HCF), the hotel will be applying a one-time $5.00 fee to all guest folios on the day of arrival (this will be charged on the first night only). All reservations are opted-in unless the guest opts out at registration prior to checkout.
Advisory A minimum Carbon Neutrality Fee of $1.17 + tax per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Fees are subject to change without prior notice. Carbon Neutrality Fee nightly fee to account for carbon off-set of a family of four. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A mandatory Resort Amenity Fee of $50.00 (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The hotel credit card processing fee of 2% will be assessed on all credit and debit card transactions. • The processing fee will apply to all charges including but not limited to: - Guest room charges - Incidental charges - Restaurant charges, including all Food & Beverage, Catering & Banquet charges - Gratuity charges - All Taxes • No credit card processing fee will be assessed on payments made by cash, check, electronic check, bank wire or ACH
Advisory A minimum valet parking fee of $55.00 plus tax per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. For valet parking, the 1st night is part of resort fee. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A minimum self parking fee of $48 plus Tax per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. For valet parking, the 1st night is part of resort fee. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:
Convention attendees cannot book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates upon arrival and may not be eligible for any promotional offerings.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee: A mandatory hotel-imposed daily resort fee is charged and collected by the hotel either at check-in or check-out.

Hotel Mandatory hotel imposed resort fee inclusions:

• Bottled Water: Two complimentary locally-sourced bottles of water per room, per stay. Purified water stations also available in resort lobby

• Fitness Center: Daily access to Fit Waikiki Wellness Center.

• Hawaiian Cultural Classes: Classes includes Queen’s legacy tour, lei making, hula lessons and Hawaiian lessons

• Honolulu Museum of Art: Enjoy complimentary entry for two guests to the Honolulu Museum of Art when you show your guests room key, Reservations are quired by calling 808.532.8700

• In-Room Coffee: Enjoy a selection of signature ‘Alohilani coffee by Hawaiian paradise Coffee and tea from the convenience of your guest room

• Internet Access: Wireless high speed internet access in guest rooms and throughout the resort

• Local Newspaper: Available daily at Guest Services

• Oceanarium Educational Program: Conducted by the ‘Alohilani Oceanarium dive team. See daily event listing for details

• Parking: Pay for Self-Parking and be upgraded to Valet Parking service for the first night of our stay

• Phone Calls: Unlimited local calls and up to 60 minutes long distance/international telephone calls per day

• Portable Phone Charges: Available for use from Guest Services

• Self-service 24-hour workplace: Complimentary boarding pass printing and copying services

• Spa Service Credit: $20.00 per room per stay at Fit Waikiki. Please note spa services must be reserved. Contact 808.921.6171 for reservations. 

• Surfboard Storage: Self-serve locking surfboard racks with unlimited use during your stay (subject to availability)

• Tennis Courts: Access to ‘Alohilani’s 9th floor rooftop tennis courts. Tennis equipment available at Fit Waikiki.

• Beach Candy: Guests can select from a wide range of items from Beach Candy store located at Twin Fin hotel located at 2570 Kalakaua Avenue to further enhance their beach and ocean experience. Each night of stay (with a fully paid resort fee) every guest room will receive 3 daily credits that can be applied towards rentals to include: Surfboards, Paddleboards, Beach Chairs, Umbrellas, Beach Toys and more! Guests reserve their rentals using their daily credits upon arrival to the resort. Other activities at Beach Candy such as Fitness Classes, Surf Lessons and more can be booked at an additional cost.

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 2618 reviews
  • 5.0 star tripadvisor rating
    Family Vacation

    The entire team is amazing, we had best experience from arrival to check out . Clean rooms , beddings , everything was perfect! The Ocean view is spectacular and not to forget the fireworks 💥! Great resort for Family Stay . Thank you Alohilani , can’t wait to be back !

    May 29, 2024
  • 4.0 star tripadvisor rating
    Great location, decent accommodations.

    Stayed two nights prior to a cruise and overall found the hotel to be a reasonable (as far as reasonable for Waikiki accommodations) option. Location wise the resort is perfectly situated across the street from the beach and within walking distance of many restaurants and shopping (a plus it has a McDonald's adjacent to the hotel for those who don't want to spend $25 to $30 for breakfast). Check in was easy and our room was ready when we arrived just after 2pm. We had a room in the Beach Tower which had a view of the ocean, though just a side glance (good enough for us). Plenty of elevators. Room was in fair condition (there were some stains on the curtain and rug (could use a refresher) but overall clean. Small refrigerator for cooling our water. Comfortable beds. Pillows could have been a bit softer. We asked for additional bath towels but unfortunately couldn't get them as the housekeeper told us she didn't have enough. Note, housekeeping only cleans every other day so as we only stayed two nights our room was not made up (one would think that at $350 a night, at least the towels would b refreshed, oh well). Very convenient that they have a Sixt car rental on site which made it convenient for picking up and dropping off our rental car. We did not eat on site. Check out was a breeze. Place is pretty busy so expect to have a little wait during peak hours. The onsite amenities (pool, tennis court, etc) looked great and would have made use of them had we stayed a few more days.

    May 29, 2024
  • 5.0 star tripadvisor rating
    Nice

    The hotel was very good. Housekeeping service did a good job in cleaning the room. The restaurant complimentary. service was wonderful especially the waitress Shade rendered outstanding service. All the workers in land board restaurant rendered good service.

    May 26, 2024
  • 4.0 star tripadvisor rating
    Prime location

    Plenty of aloha at this property. The staff were charming, offered suggestions of must see attractions, and enhanced our stay. We loved the water refill station to reduce plastic waste. The attached ABC store was so helpful. We loved our frequent shopping trips. While the hotel is across the street from the hotel, it offered more opportunities to enter shops and navigate the beach access easily. The lagoon was well kept and family friendly. The room was beautifully kept and the views were stunning. Will definitely recommend and return.

    May 24, 2024
  • 2.0 star tripadvisor rating
    Multiple similar negative reviews are a RED flag

    Pros: Beautiful Lobby and Pool: The hotel lobby and pool area were stunning. It was clear they had invested heavily in creating a luxurious first impression. Cons: Musty Rooms and Hallways: Unfortunately, the hallways and rooms had a strong mildew smell. This significantly detracted from the overall experience, especially considering the high-end feel of the lobby. Damp Clothes: The humidity seemed to cause our clothes to feel constantly damp, even the unused clothe. Unfounded Smoking Fee: An upsetting $400 smoking fee was added to our bill upon checkout, despite neither myself nor my sister being smokers. Fortunately, it was reversed after contacting the staff, but the situation caused unnecessary stress. Lack of Communication: The hotel charged the smoking fee without verifying the accusation. With so many rooms, the smoke odor could have originated anywhere. Suggestions: Investing in dehumidification and addressing the mildew smell in the rooms and hallways would greatly improve the guest experience. Additionally, a more thorough investigation before adding charges like smoking fees would be appreciated by future guests. Overall: While the lobby and pool were impressive, the mildew smell and unfounded fee significantly impacted our stay. We would recommend this hotel with reservations, depending on the importance of these factors to you.

    May 21, 2024

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