Hotel Overview

The new Grand Palladium Costa Mujeres Resort & Spa is a bright and stylish 5-star beachfront hotel located in a privileged spot of Mexican Caribbean, Costa Mujeres beach, about 30 min away from the town of Cancún and its international airport. The Grand Palladium Costa Mujeres Resort & Spa, built ensuring the minimum environmental impact and the protection of the native species, stands apart for its architectonical modern design and the top-quality services offered, elevating the “all inclusive” concept to a new luxury level.

Guests of the resorts will discover the true spirit of Mexico, from its paradisiac white sandy beaches and crystal clear waters to its wonderful nearby ancient Mayan civilization vestiges. Surrounded by a virgin area full of mangroves, wild fauna and flora, in Grand Palladium Costa Mujeres Resort & Spa you can enjoy a deep contact with nature and an atmosphere of exclusive peace and tranquillity. A wide variety of high quality gastronomy offer, leisure and shopping areas as well as a vibrant nightlife scene will be also part of the experience.

The hotel has 592 luxury rooms with balcony or terrace, hydro massages and stunning views. Guests can enjoy a wide number of top services like 5 swimming pools, spa, gym, kids club and many premium features such as direct access to the swim-up pools of some suites. A modern amphitheatre with 360 grades scenario visibility, a Beach club with amazing views, a convention centre and impressive sportive installations are only some of the 5-star benefits.

Location

Costa Mujeres
Cancun International Airport (CUN) : 18 miles

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 10866 reviews
  • 4.0 star tripadvisor rating
    Lovely Resort with great dining options

    We stayed for one week and enjoyed the lovely pool, beautiful beach and great gym facilities. There were a few small issues that were difficult to resolve efficiently, if at all. Overall a lovely, relaxing week with great a la carte options with lively entertainment in the evening! We especially enjoyed the Latin and Mexican evening shows.

    Jul 13, 2024
  • 4.0 star tripadvisor rating
    Expectations Met

    Traveled to the Grand Palladium with approximately 15 others for a birthday celebration for my daughter. I would like to start with pre-planning and acknowledge Marianna who solidified the deal on doing my event at this resort. Every step of the way, every little detail, addition she was able to accommodate. She was very responsive to my emails and inquiries and made the planning process very easy and enjoyable. Upon arrival, check-in was very smooth, our room was upgraded upon arrival which is the room I definitely wanted but not at the price point (that was a pleasant surprise). Our room was ready with our early arrival which was nice. Id requested for the room to be decorated upon arrival and it was to my expectations. The view from the family selection loft (panoramic view) is unbelievable so amazing. We had no issues with the accommodations. However, after day 3 there was difficulty getting replacement washcloths. The resort is large and it was very hot (rained one day during our stay). Club carts were readily available with short waits and definitely needed due to the distance of family selection from most of the attractions and restaurants. We frequented every pool and of course the beach. By far the fizz pool was our favorite, gave some privacy. Unfortunately we didn't get an opportunity to visit the TRS area. Food: Buffet food was repetitive, but if you've been to an all inclusive (it is what it is). Favorite restaurant was the steakhouse and of course the food served at the private event. Lunch at the nest (a la carte) was nice. I wasn't fond of the cocktails served (anywhere) most overly sweet or underwhelming. The rainy day didn't stop the festivities and was actually welcomed, to slow down and relax. We had fun with the indoor activities with the children. Accommodations my event was exceptional. Due to rain the day of the event I chose the indoor option (Poseidon) which has a beautiful beach front view, much better than the beach. My daughter truly enjoyed her LED/Fire show performance and I am happy they were able to accommodate my fire request. Overall it was a nice experience and I enjoyed my time at the resort even. Anything I didn't agree with didn't overshadow the entire stay.

    Jul 13, 2024
  • 5.0 star tripadvisor rating
    Excellent Stay at the Grand Palladium, Family Selection/TRS

    We stayed at the Grand Palladium Resort which was booked thru Costco from 7/7 - 7/12. We found there was value captured with a more competitive rate including transportation and a Costco Cash card. Upon checking in, we requested an upgrade at an additional cost ($200 per night) from the main Palladium area to either Family Selection or the TRS adult only area. Both were offered and we decided to go with the Family Selection option because the room was an ocean view loft (2 story) instead of a garden view suite at TRS. Either of these upgrades or direct bookings will open all venues and restaurant options for you across the entire property. If you book only in the main Palladium area none of the TRS/FS restaurants, bars, pools and beach areas are open to Palladium only guests. We went down to Cancun to celebrate our anniversary with our 21 year old daughter and the hotel comp'd one of the premium (extra charge) restaurants Le Petite Chef as an anniversary gift. If you are traveling as just a couple or with adults we found the best place to be is at the adult pool area assuming you have booked either TRS or FS. Family Selection and the main Palladium complex does have a lot of smaller children which would be excellent for families and those areas were pretty active. Both TRS and Family Selection has dedicated butler/service that is seamlessly in contact either by person or thru WhatsApp. It’s a nice touch. Our Butler Luis was very helpful in arranging dinner reservations, room service, ice, transportation, you name it. Luis did a phenomenal job and was incredibly attentive, can’t thank him enough. Nathaly who worked primarily the later shift does a great job also. We only used the adult pool area and no other pool areas on the property. We found it very relaxing, lot’s of small entertainment venues, exercise venues etc. The one area which knocked it out of the park for us was the service at the pool. Roger was primarily our pool waiter and did a phenomenal job also. Very attentive, alway there to serve drinks and many times the drinks would just show up unannounced and was well received! Roger was fantastic and can’t thank him enough for all the service and food requests, he went out of his way many times and it was apparent he was very much experience driven and a great genuine person. Rodrigo filled in for a day and was also excellent and did a great job but didn’t get to know him as well given the short time. Also worth a huge mention was Ferni who served as pool concierge being sure you have the spot at the pool you would most like, positioning umbrellas, providing dry towels (yes even after a rain or two). Ferni, just like Roger was incredibly attentive (they could have been brothers, jk) and we can’t thank them both enough. Like Rodrigo for Roger, Michael filled in for Ferni one day and was equally attentive regarding concierge services. It was a very pleasant and relaxing time at the TRS adult pool. The facility itself is like a small city. The entire complex is just a few years old and the grounds are impeccable and beautiful. Very clean and very well manicured. This a big complex, but the transport around the property was very convenient. At most we waited 5 minutes for either a golf cart or a boat to get us to where we needed to go. We ate at many of the restaurants which to our surprise most are all-inclusive, sit down, international cuisine experiences unlike the standard all-inclusive buffet style which Palladium also has but even the Palladium buffets are substantially better than most of the other all-inclusive resorts we’ve stayed at. Notable restaurants we especially liked was Le Petite Chef which was a very cool experience, excellent staff and great food. For planning purposes, Thursdays are 5-course dinners which include lobster. Le Petite is only a 3-table, 4-place restaurant so it’s very intimate and entertaining, kids would love the animation. El Gaucho (Argentinian) was excellent and Chic Caberet dinner/show was not to be missed. Chic was the best experience we’ve had at any resort by far regarding entertainment. Tailored for adults only, food was top notch, singers and dancers were top notch, pretty much everything was top notch. Chic is a little pricy at $150 per person but if you are at Family Selection or TRS it is $100 less per person. Very much worth $50 pp. We also ate at Capricho for breakfast which was excellent, Helios for lunch was excellent and dinner at La Boheme - good, Sumptuori (hibachi) - good. All the bar venues were excellent as well. It’s almost impossible to hit all the food/drink venues but on the whole they were all very well presented. There is an abundance of entertainment options from bingo to the high end Chic experience. All venues are easily found on the Palladium app where you can make dinner reservations once checked in (or your butler if at TRS/FS will do this for you) and the map within the app were very helpful finding all these venues. Palladium is a beautiful, expansive property that is king to the all-inclusive resorts we’ve been to so far. The grounds are meticulously maintained, great rooms, great venues, great food (with few exceptions) and the staff are all very friendly, approachable, helpful and really quite commendable. We will definitely be back. Planning on a return trip this December with 3 couples at TRS.

    Jul 13, 2024
  • 1.0 star tripadvisor rating
    Terrible

    Vacation from HELL. A destination wedding, we were there to support our friends for their daughter wedding, we been back for 2 weeks and still very sick with diarrhea, vomiting, nausea, aches and pains, I just tested positive for cyclospora parasite 🦠 all this time the drs could not diagnose any thing till now. I am on an off feeling like horrible, no appetite, no energy, and diarrhea and vomiting now and then, this hotel was not clean and the food was mediocre, chicken and beef served uncooked. My whole family is very sick and almost all the wedding guess were very Ill. We want our money back, not worth going to Cancun and much less going to Mexico.

    Jul 11, 2024
  • 2.0 star tripadvisor rating
    OMG!!!

    grant it the place is nice but I've experienced too many hiccups along the way for the amount i paid for my stay. 1. paid for a room to be decorated and it was NOT completely done. 2. room service was always wrong when placed an order. 3. daily insufficient bath linen supply with several requests made. took a used cloth and folded it like new on the sink. THAT TOOK ME OVER!!!!

    Jul 11, 2024

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