Hotel Overview

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, offers exceptional service, stylish architecture, incredible food, and premium cocktails for a luxurious adults-only escape. Spend your days lounging on the stunning private white-sand beach next to breathtaking clear blue waters, and your nights celebrating under the stars at the exclusive Level 18 – Rooftop Cabana Lounge.

Location

Cancun
Cancun International Airport (CUN) : 11 miles

Property Information

Year Built: 2019
Floors: 16
Total rooms: 180

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The Environmental Sanitation Tax of a minimum 76 MXN (approx. $5.00 USD) per guest, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Spring Break Policy - We cannot guarantee a spring break-free environment.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 7018 reviews
  • 5.0 star tripadvisor rating
    One of the best holidays ever!

    Great hotel, friendly staff, amazing room with stunning view, very good selection of restaurants, buffet food was lovely. Good gym with all the equipment you would need. Nice clean beach and pool areas. Daily entertainment was good. Did not want to come home. Ticket every box!

    Jul 18, 2024
  • 5.0 star tripadvisor rating
    5 star experience made even better with our butler, Ricardo

    Our butler, Ricardo, was outstanding. Any time we had questions or needed reservations off the resort, Ricardo took care of us and scheduling taxis. The hotel was clean and fun. A lot of parties and events some that catered to the Mexican culture. We will definitely be back.

    Jul 17, 2024
  • 4.0 star tripadvisor rating
    Nice vacation in Cancun!

    It was our first stay at the Royalton CHIC Cancun and overall it was a great experience! We spent 10 days from July 6th to 16th and we had enough variety in food, entertainment and activities so that it never got boring. There were some minor inconveniences, but the positive impressions outweighed by far. Pros: + Rooms and Property was clean and there wasn't any odd smell in our room (as we had in other Hotels in Cancun before) + Service and attentiveness from staff was always between good and perfect! + Food: Hunter Steakhouse, La Hacienda Mexican Restaurant were great! (and with Reservations from the Diamond Club Butler it was super easy and nearly no waiting times), Buffet was OK. + Beach and Pool Area were nice and mostly clean + Bars had a good variety in liqours and mixers +++ Staff: Shoutouts for the following staff members for their exceptional service! Fernando and Stephanie, Entertainment Team (always positive vibes, funny, motivating, fun activities!) Butler David (always very attentive, excellent service, easy communication through WhatsApp whenever you needed something, checked on us personally every day!) Sergio and Fernando, Diamond Club Pool Bar Lisa Little, the mixologist (Great drinks, nice cocktail workshops) Angel, Waiter at Hunter Steakhouse (Service was above and beyond!) David, Waiter at Hacienda (Excellent service!) Pablo, Front Desk (Excellent service) Cons (just minor things, but worth pointing out): - Vespa Italian Restaurant (the food has not much to do with "real" italian food and later in the evening, half of the menu was not available anymore) - Lift/Elevator Situation (1 lift was out of service every day, lifts are not "connected" to eachother so you people call the lifts on both sides of the lift hall which leads to many unnecessary stops at floors where no one gets in) - Shops in the lobby charge horrendous prices (if you need something like sunscreen, snacks, cigarettes, vapes etc., better go the Oxxo Convenience Store which is just a 5min walk away from the hotel) - Tap water sometimes smells like sulphur which isn't so nice when showering. - Beach Vendors are a little annoying, but you have them everywhere in Cancun I guess. - Specific Liqours: If you order a drink, you'll automatically get the local spirits which in my opinion, do not taste good. If you want your drink made with a specific liquor, you need to explicitly order it at the Bar and check if you get it. That's a little inconvenient (but makes sense, since the hotel saves money if they serve the local stuff) - Staff: Arianny, Diamond Club Beach Waiter unfortunately didn't bring the drinks we ordered (for example when asked for a specific liqour in the drink) Overall, we still really enjoyed our trip and would definitely visit again :)

    Jul 17, 2024
  • 5.0 star tripadvisor rating
    Amazing time

    This resort was amazing. Was my wife and I second time there and this time was just as amazing as the last. Our butler Sandra was amazing. Very attentive to all of our needs. 10/10 definitely would recommend. Would definitely bring some new faces next time so they all can experience this resort.

    Jul 17, 2024
  • 5.0 star tripadvisor rating
    Great time

    Phenomenal time with great food . Being diamond club made it worth while. Kevin out at the beach made sure we were never in need for anything . Extra attentive and delivered food fast . Samara was quick with all request and made our anniversary magical

    Jul 17, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.