Hotel Overview

Discover Hideaway at Royalton Riviera Cancun, the perfect place to open yourself up to an elegant adults only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment.  Hideaway guests may enjoy access to all of Royalton Riviera Cancun's restaurants, bars, activities, and health and wellness facilities.


Riviera Maya
Cancun International Airport (CUN) : 12 miles

Property Information

Total rooms and suites: 343


Hotel Details


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Hotel Advisories

Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The second phase will be cover lavish suites of resorts. These improvements will be implemented in different sections throughout the resort and will take place in a slower pace. It has been specially outlined like that to avoid any disruptions to our clients.
Advisory We are thrilled to share with you the exciting news that the first phase of our transformative journey has been a resounding success.
Advisory The Environmental Sanitation Tax of a minimum 76 MXN (approx. $5.00 USD) per guest, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory We would like to inform you of an upcoming upgrade schedule for our restaurants. Please take note of the following dates: 1- Taj | Indian Cuisine Upgrade Period: June 11, 2024, to July 5, 2024 2- Grazie | Italian Cuisine Upgrade Period: July 6, 2024, to July 30, 2024 During these periods, the respective restaurants will be undergoing enhancements to provide you with an even better dining experience.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 20447 reviews
  • 2.0 star tripadvisor rating
    Weathered version of once great property

    I recently spent five days at this property and was not very impressed. The areas around the pools are riddled with rough and cracked concrete, and the tiles in the pool have no grout. I witnessed four separate incidents where people needed medical attention for cuts obtained while swimming or walking. There was a hole in the ceiling of the dining room the entire time we were there. The building walkways have cracked tiles and holes, some of which may or may not have been filled. Definitely bring something to protect your feet at all times. I also found that there are numerous five-star reviews that seem to have been submitted by staff I recognized from my stay. You will constantly be approached about upgrades to dining experiences, but good luck getting a reservation through the app.

    Jul 17, 2024
  • 5.0 star tripadvisor rating
    Can’t wait to go back!

    My family chose to splurge and be part of the diamond club; with this came a butler to help us out throughout our stay…and we could not have had anyone better than Fernando! Not only did he make sure we had our dinner reservations set, but he also ensured that we had a place by the pool with towels when we arrived, set us up for our excursion (the Mayan snorkeling was AMAZING), and made sure to help us celebrate my daughter’s birthday making it an extra special day for her! Speaking of which, the waiters at Agave stopped what they were doing in order to sing to her…and at 17 years old now, even she was impressed! The food was amazing; by far the best we have experienced at a resort. (Our personal favorite was the Taj restaurant!) The fitness room and poolside activities with them were spot on and the bartenders were friendly (especially Mateo), knowing our drinks before we had a chance to order them. The nighttime shows were all upbeat and amazing, as well—so much fun!! Can’t say enough about what a wonderful experience we had!

    Jul 16, 2024
  • 1.0 star tripadvisor rating
    Run From This Hotel - They Are Scammers

    Royalton is yet to refund us our money of almost $3,000. Run, Run, Run. The hotel is dirty, unkept, rude staff and to top it all, they have not given us our money back. I have sent multiple emails and nobody responds. We couldn't sleep in the hotel due to how dirty it is and refund was meant to take 5 days. It is almost a year now, and we have not gotten our refund.

    Jul 16, 2024
  • 1.0 star tripadvisor rating
    Absolutely won’t come back, very disappointed!

    To start I’m gonna be fair and say that the service and the food were good. The room was disgusting. Dirty towels, poorly maintained, Air condition it could be a lot better, blinds didn’t close correctly, doors of the cabinets were not good stayed open, cleaning needs a lot of help to say the least and overall disappointment. 100% not a room that I will pay 400+ dollars a night for.

    Jul 15, 2024
  • 5.0 star tripadvisor rating

    We loved Josefat!!! He made amazing drinks for us everyday and made our first stay here very welcoming!! His joyful and enthusiastic personality was awesome! easy to have conversations with him daily. Will come back again just for him! 🥂💕🍹🌴.

    Jul 15, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.