Hotel Overview

Iberostar Waves Paraiso del Mar is a family hotel located in Playa Paraíso, between Playa del Carmen and Puerto Morelos, along Mexico's beautiful Mayan Riviera. With its grand, impressive Mexican decor, this luxurious Colonial-style resort will leave you in awe as soon as you step in to the reception area. The hotel’s complimentary shuttle makes it easy for guests to travel throughout the resort, it runs on a regular basis.

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 13
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.    

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 7822 reviews
  • 4.0 star tripadvisor rating
    Vacation Saved By The Staff

    My family and I stayed at this hotel because of the online reviews I read regarding handicapped accessibility for one of my family members. Despite my best efforts of communicating our personal and medical needs for my family member and being quite exact with the room type, knowing that they only assign rooms based on "availability," I told them quite transparently that if they could not guarantee this room that we would need to find other accommodations. We could not fly from Maryland to Mexico and not have the rooms we needed. One of the managers assured me in writing that the rooms would be set aside for us. When we arrived, this same manager (on duty) had given away the handicapped accessible room to another guest that did not have any needs for this room type. Our stay there got off to a very poor start. It got resolved by the end of the day but our first day there was ruined and we were seriously considering switching to another resort and never giving Iberostar our business again. Thankfully, the staff (not management) was able to provide me and my family with wonderful service the rest of the week. In particular, Fernando, the pool/beach Concierge, was truly phenomenal. He looked after us the entire week after the debacle and was attentive to our needs. He ensured that my family member was well taken care of and that she had what she needed to take full advantage of the pool and beach areas. Fernando was kind, compassionate and understanding of our situation and went out of his way to make sure we had whatever it is we needed. He is truly a superstar and I would be remiss if I did not acknowledge him. The other person that stood out was a waiter named Gilberto. After our first breakfast we made sure we sat in his section the rest of the week. He was a pleasure to have serving us. He too was very caring, kind and funny and I looked forward to seeing him each morning. Most of the staff at the restaurants were fine and many of the hostesses moved around from restaurant to restaurant during our stay and were very kind and considerate. We were lucky to get reservations for the hibachi restaurant and the brazilian steakhouse. We enjoyed both but if you are looking for a fogo de ciao experience, forget it. All in all, the food was good. The lunch buffets were what you would expect. My least favorite restaurant was the Mexican restaurant. I got the chicken fajitas and they just were on small, cold tortillas and the chicken was dry and bland. We loved the French restaurant the best. The food and service was excellent. The entertainment was enjoyable each night. While our children are older, the kids club looked like a great experience for those that choose to enroll their kids in it while there. The counselors were very interactive with the "campers" and it looked like they were having loads of fun. So to summarize, for people looking for an accessible resort, this is considered one. There is a wooden path to get to the beach and cabanas that are reserved for those with mobility issues so that was nice. The toilets in the handicapped accessible rooms are too low and the bathrooms, both public and private lack what we come to expect in the US as ADA compliant. We made the best of it. Fernando made this trip successful. He should be commended for his work ethic and his kindness.

    Jul 17, 2024
  • 5.0 star tripadvisor rating
    Mis vacaciones fueron fantásticas con Laisa muy agradables y divertidas al igual que entretenidas las actividades 🤩🤩🤩

    Laisa was very kind with helping me out with the different activities. The food was very delicious at the hotel. The beach is also very beautiful and there so many different things do. There are many animals to see. The shows are really nice during the night

    Jul 15, 2024
  • 3.0 star tripadvisor rating
    Good Family Resort

    Rooms - needs a refreshment. Rusting surfaces, stained couches, weak water pressure, mini - fridges that weren't cold, linens smelled musty and not fresh, leaky air conditioner. Activities and entertainment - the resort places priority on daytime activities by the pool. Lots happening, great vibe. In the evening, entertainment was mainly audience led such as karaoke. Gone are the days of performances and shows unless you are willing to pay approximately $100USD for per person for a show. Lots of staff trying to sell you tickets to these shows. Food - Themed nights at the buffets offered good variety. There is something for everyone. Lots of food, most of which are pretty good. We enjoyed it. French a la carte was disappointing, so much so that we went to eat at the buffet after. Italian and Japanese were both very good. You have to book your dinner at check in. Grounds/Wildlife - Lots of wildlife on the resort but the coatis are very invasive and annoying. Not sure if the resort can do something to deter them. Makes for a not so great beach experience as they swarm the burger/snack shack to the point of jumping on your table to grab your food. Otherwise, beautiful, well kept grounds with lots of greenery. Lots of beautiful peacocks and flamingos roaming the resort. Pools - Lots of pools but the main one is huge and wraps around the property so depending on where your lounger is, you might have to do a bit of walking to get to the bar, or washroom etc. Wish there was more smaller walking paths to cut across. Saw a guy go through the pool holding up dry towels because he didn't want to walk all around the pool just to get back to his lounge chair. Also, after day 2 and getting annoyed with the lack of lounge chairs available, we ended up booking a balinese bed for the rest of the week. Best decision ever. Cost varies depending on location but poolside ones are 500mxn which is $42 CAD a day. Worth the added cost and it was nice to not waste any of our vacation time walking around looking for a chair. Staff - All very nice and all very hard working. Resort needs to get rid of the timeshare guys. They are super annoying and pretend to strike up a conversation with you and waste your time. Buggy - no problems waiting for them. You can see the schedule at the lobby and there is a GPS on them so that you can see where it's at. 3 different "lines" depending on where you want to go. Kids Club - our kids didn't love it. Staff are lovely but the activities weren't engaging. Mini chef we thought would be making cookies or something but instead they put some cheese on a tortilla, rolled it up and called it a day. Other - holy smokes the inflation of the items at the resort shops. Someone had mentioned this in their review and I thought maybe it was an exaggeration but it wasn't. $42CAD for Hawaiian Tropic sunscreen, souvenir bracelets were about $25CAD, Pringles $10CAD, $80CAD for flip flops, $50CAD for a regular hat. Our luggage was delayed 2 days and even though the airline would have compensated us to replace essentials, I just couldn't bring myself to buy anything. It's actually ridiculous. Overall, not bad and we'd consider returning because the buffets were good but we also like to visit different hotels.

    Jul 13, 2024
  • 4.0 star tripadvisor rating
    Carmen the waiter is fantastic ❤️

    It is a very beautiful resort to celebrate our honeymoon! a hurricane passed by during our holiday, but the hotel managed very well. Me and my wife would personally thank Carmen the waiter from Trattoire for his excellent service! PERFECT❤️

    Jul 08, 2024
  • 5.0 star tripadvisor rating
    Gabby

    Gabby in the lobby is so nice! She very helpful with any questions that we have had. She is always so polite. I can tell she is a very hard worker and cares about her job. If you need help, I would definitely ask for her!!!!!! The resort is big, so be prepared to have walking shoes. She let us know about the golf carts that can pick you up and take you wherever you need to go.

    Jul 08, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.