Hotel Overview

The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.

The following services are also available in the hotel:
- Doctor´s office 
- Distress rates in case of COVID emergency

Property Information

Year Built: 2019
Total available rooms and suites: 332

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The Environmental Sanitation Tax of a minimum 33 MXN (approx. $2.50 USD) per guest, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3134 reviews
  • 5.0 star tripadvisor rating
    My birthday trip was amazing

    Erick was very sweet , helpful so easy goin … he really made my stay here great … if here check out the the bar scene … Truly love Erick in guido … I never felt so at home away from home … the best bar in the whole resort … speaking very fluently… Erick amazing job

    Jul 16, 2024
  • 3.0 star tripadvisor rating
    It could be better

    First the bright part; Andy of guests assistance was expectacular she went above and beyond her call of duty 👍 The rest was below par, food, drinks, buffet food and service below par Nice and comfortable room Hotel is nice. Entertainment could be better. None existing help from Expedia

    Jul 15, 2024
  • 4.0 star tripadvisor rating
    Good Trip with some issues

    I traveled here July 1-7 with my husband and 2 sons (both 20). We had two rooms, Star Class Director’s Suite and a Star Class Junior Suite. Overall, we had a good time, but there were a few setbacks. Rooms: Both rooms were great! They were clean, spacious and well equipped! Butler: Our butler team was Damian and Miguel. These two gentlemen were great! They checked in with us, made reservations for us, and were there to answer any questions that we had and help with anything we needed! Food: The food at the restaurants was good. The buffet was good for breakfast, but average for lunch. We ate at the steakhouse, hibachi, Asian, Indian, seafood and Brazilian restaurants and thought that the food was good for an all inclusive. The star class grill for lunch was great! They have wonderful cerviche and flank steak! Drinks: We thought that the drinks were great. Star class had a good selection! Pool/Cabana: We spent our time at the adult pool. We booked a cabana for 4 days of our stay. Tomy was our pool attendant each day at the cabana and he was the best!!!! He kept our drinks filled and brought us whatever food we wanted each day! We felt that entertainment and music around the pool was inconsistent. Not everything on the activities schedule happened. We were there during Hurricane Beryl. We have to commend the staff for how it was handled. They did their best to manage everyone and to get everyone fed. Yes, there were lines, but the staff was really trying to make it work. You could tell how exhausted they were, yet they kept smiles on their faces. Now for the issues that we had - the door on my son’s room did not close well. It had to be pulled shut and it would still pop open at times. I told them to make sure that everything was locked in their safe. Shortly after arriving, my sons went down to the pool. They had put everything in their safe, except one of them forgot to put his approximate $200 of tip money in there. It was in his booksack. Well, the door popped open when they left. Someone went into the room and went through book of their booksacks. The money was stolen and things from my other son’s booksack were on the floor. We went to security and the log showed no one had entered the room, but that the door was locked and then unlocked from the inside a minute later while they were at the pool. This shows that someone was in their room and it was none of us. We were very disappointed in how this was handled. All they would say was that a staff member did not enter their room because it was not logged. They claimed that they would check some cameras, after saying there were none, but they never followed up on anything. We did not let this ruin our trip, and still had a good time. We completely know that our sons didn’t ensure that the room door stayed closed. However, it was very disappointing that something was stolen from us while there. Also, at checkout, I noticed that I was being charged for room selection which I had previously paid when I chose the rooms. I pointed this out and was told that I had to pay it again and it would be refunded, as it is from two different departments. I was not happy with this, but we had to leave in our transfer. I have emailed with them and am still waiting for a resolution. Overall, despite a few mishaps, we did have a good trip. It is a beautiful resort and there is plenty to do for all ages! We definitely enjoyed staying on the adult side and having access to the whole property!

    Jul 15, 2024
  • 5.0 star tripadvisor rating
    Wonderful week at PH!

    Rooms are so nice with lots of storage and spacious bathrooms with all the extra touches you don’t expect at a resort, beds were comfortable,food was above average for an AI with the hibachi and steakhouse being our favorite. The buffet has the most choices of any buffet we have experienced and food was hot if it was supposed to be hot, and cold when supposed to be cold. We really enjoyed breakfast at Braza and got great service from Wilbert! Our butlers, Suzy and Marfa, were so friendly and helpful and did anything we asked them to do. Ana, our housekeeper, kept our room pristine. Bar service at the pool was extraordinary! My only negative was that entertainment at night was not very good and could use some improvement. We had a great week at PH!

    Jul 14, 2024
  • 5.0 star tripadvisor rating
    Lovely resort

    Had an excellent time at Planet Hollywood Adult Scene Cancun! The resort was very clean, the staff were friendly and attentive, and the beaches/pools were well kept. Our server at the cabana, Natha, was great. Would love to come back and visit again at this resort!

    Jul 13, 2024

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