Hotel Overview

With an emphasis on romance and relaxation, this adults-only resort blends gracious amenities and bold bohemian styles to create an inspired island oasis. Catering exclusively to couples, it features eclectic yet chic guestrooms, an alluring full-service spa, a dynamic offering of restaurants, enjoyable bars including a popular piano bar and a variety of included activities and excursions such as shopping in Negril and glass-bottom boat cruises.

Location

Hanover, Jamaica
Montego Bay, Jamaica - Sangster (MBJ) : 60 miles
Negril, Jamaica (NEG) : 5 miles

Property Information

Year Built: 1998
Last Renovation: 2006
Total rooms: 238

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory Complete name changes are not allowed.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Name Changes - Hotel does not allow name changes for any guests.
Note - Minimum check in age is 18 year round
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 5529 reviews
  • 3.0 star tripadvisor rating
    Beautiful beach in Jamaica

    The 1 and 1/2 hour bus ride was brutal. There were a lot of pot holes which couldn't be helped but they drive fast and unsafe. Our driver was on the safer side but made sexist jokes and never was quiet. While the information on the island was interesting, the jokes could have been toned down. The room view was not as promised and the noisy street made it hard to sleep. I wish we hadn't paid for an ocean view. The luggage valet told us it was 100% full but we later learned that they were at 69%. They could only move us to a room that was just as bad. First night there was a bloody towel hung on the shower rail and a broken hairdryer. The food was hit or miss. Some of the food was very well executed, others not at all. The biggest problem was that quite often, the servers stood around talking while the food sat under a heat lamp for fifteen minutes getting cold and soggy. The same menu item was cooked differently each time. The buffets had a lot to offer but it was all just typical all inclusive buffet food. Some days the cheeseburgers and jerk chicken were very good and other days, not. While you could get ice cream all day/night, the restaurants had short hours and not a lot offered. There was no breakfast by menu (only buffet). It would have been nice to have food other than a slice of pizza that you could just grab and go. The specialty reservation restaurant had great service and delicious food. The coffee shop didn't open until 7 and the continental breakfast was toast/bagels/english muffins with no butter, cream cheese or jelly until the restaurant opened at 7:30. You could get a cup of coffee before 7 if you were lucky to have a day where they had to go cups. (Some days they were out and said, "just go to the coffee shop when they open.") The drinks were fine but the only beer was Red Stripe and the wine was cheap wine. The upgraded Grey Goose and Heineken in the piano bar was "out" most of the time and not available. My husband is extremely friendly but the only employees who stood out as being very friendly were Michael at the pool and the male bartender with a seven year old. Some employees asked for shout outs but when it came to filling water, coffee, and good service, weren't really deserving of extra shout outs. The bar didn't open until 10 am and when I asked for water the female bartender said, "no, we aren't open." The sheets and towels were very poor quality. One night I asked for new sheets because they had visible bumps and were thread bare. I was in bed by the time they finally came to replace them. I said it was okay to do it the next day, but the housekeeper insisted. The pillows were comfortable. They said tips aren't accepted but more than one employee complained about not getting tips and pretty much asked for a tip. The beer in the mini bar was inconsistent. Some were old and flat and had to be dumped. It was nice to have a bottle of wine in the room even though it wasn't a good bottle of wine. There were no snacks in the mini bar or room. I brought bug spray and used deep woods off each night and still got bug bites that have lasted two weeks. My husband didn't get bit at all. Other guests said the same thing about the bugs. What we really enjoyed was the beautiful clean beach and the pool/ocean floats. The resort is easy to get around and you don't have to fight for space at the pool or beach. It's pretty quiet and super relaxing. We enjoyed the repeat guest dinner and the bon fire complete with a great guitar player. The beach has beautiful sand, warm water, most days was calm enough to just float without a care in the world. The Jamaicans on the beach were friendly and not pushy at all. They would ask once and then just say hello and give a fist bump as they passed by. We went on the Catamaran twice and really enjoyed it both times. The workers on the boat could accept tips and they were worth every tip they got! The snorkeling boat was also fun and they were friendly and helpful. The ride back to the airport was better than the ride to the hotel. They had a coach bus but they made us go so early that we had to wait to get checked in to the airline. Overall, we had a wonderful vacation. The cons didn't outweigh the pros of beautiful Jamaica but are a bit hard to swallow at the thousands of dollars spent.

    Apr 12, 2024
  • 5.0 star tripadvisor rating
    Negril keeps getting better and better.

    3rd trip to Couples Negril and we will be back. The weather was perfect this trip and so was the service. Can't say enough about the staff who go out of their way to make you feel at home. The food was better this time than my last trip with Cassova being my favorite. Drink service on the beach was excellent. Shout out to Latoya for keeping my glass full! If you are looking for a relaxing vacation that doesn't break the bank, CN is your place.

    Apr 12, 2024
  • 5.0 star tripadvisor rating
    AMAZING! planning to return

    We had an amazing time and plan to go back next year. It was beautiful and couples only! There were activities but no one bothering you to participate. We lived the unlimited water sports. Night snorkle is a must. Food was amazing!! The best staff we have ever encountered, life time friends for sure!

    Apr 09, 2024
  • 5.0 star tripadvisor rating
    Beautiful resort

    I really appreciated reading other people’s reviews before we made our choice to go to Couples Negril. I hope my review will now help someone else to make their decision about whether to stay here. We had an amazing time at the resort. It was perfect for us and just the kind of holiday we like. The setting is beautiful and we felt relaxed and well looked after. Best bits The beach The extensive cocktail list The massive amount of sunbeds and floats (you never have to get up early and save one!) The hardworking staff (special mentions for Patrick who took us to our room and Kerry-Ann for her wonderful housekeeping!) The food (I was worried there wouldn’t be enough variation but the restaurants change their menus so it’s not always the same.) The room (we had a beautiful beachfront suite and do not regret paying the extra money) Sunsets Air conditioning Free excursions/watersports The Thursday night beach party Casino night Drawbacks There are some people who insist on getting drunk and being really loud. I guess you get people like that everywhere though. There was one night when a neighbouring hotel played loud music randomly at around midnight. Only happened one time though. They have activities to join in with but they never start on time so it’s hard to take part. There are areas that are a bit run down but I think that adds to the resort’s rustic charm. I wouldn’t want to stay somewhere that felt sterile. We did visit Couples Swept Away for a day during our holiday. This also seemed like a lovely resort but we were happy that we chose Couples Negril instead of this one. The sea on Seven Mile beach was much rougher than Bloody Bay so less relaxing when floating in the water. It is also much bigger so took longer to walk around and find things. If you just want a place that you can relax, swim, eat, drink and soak up the sun then I’d highly recommend Couples Negril!

    Apr 06, 2024
  • 5.0 star tripadvisor rating
    You have got to go here!

    Very relaxing, best beach ever! This was our second visit and we already have the third booked. If one thing could be improved it would be the late night (after 9 pm) entertainment. Not much after that time.

    Apr 02, 2024

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