Hotel Overview

Escape to an island oasis surrounded by crystal blue waters, white sand and lush tropical greenery. A breathtaking 30-acre, oceanfront luxury hotel, The Ritz-Carlton, St. Thomas is a Caribbean marvel styled after traditional island architecture, but richly updated with all of the contemporary comforts for which the resorts of The Ritz-Carlton are known.

Property Information

Year Built: 1992
Last Renovation: 2019
Floors: 3
Nonsmoking rooms: 180
Total rooms: 180
Total rooms and suites: 180

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Hotel Details

Hotel Advisories

Advisory A minimum mandatory hotel-imposed Resort fee of $95.00 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 13

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 1561 reviews
  • 5.0 star tripadvisor rating
    40th anniversary celebration we will never forget

    This week we were celebrating our 40th anniversary. The staff made this an awesome week. The genuine hospitality started with our bellman Tyler. Tuned out Tyler had lived in our town of Bluffton SC and knew exactly where our hometown of Ridgeland SC is. Our club level concierge was super helpful in arranging reservations and drivers so we didn’t have to worry about anything. Catherine in the club lounge was so gracious and helpful, Gecell, that served our drinks and food on the beach, was always such a joy to talk with everyday, Sami, and the food and beverage hospitality staff made our 40th anniversary dinner beach dinner one that we will never forget. Even if we had our dinner in a ballroom due to rain on the beach. We could not have asked for a better night. We thoroughly had one of the most amazing weeks of our lives.

    May 27, 2024
  • 5.0 star tripadvisor rating
    A great stay

    Upon arrival, must yeti the lemongrass iced tea. Once you’ve checked in please make your way to the Lounge, there you will find JJ Jemar Jackson. He will accommodate you every wish and need. Truly a professional. The staff Miss Bertha and miss Shirley are the nicest and sweetest ladies. Overall the amenities the food and the overall location will make the days go by quick as you’ll lose track of time. This please is the best. But it’s the staff that make it special. Thanks and well done Ritz.

    May 27, 2024
  • 1.0 star tripadvisor rating
    Bed bugs, don’t come

    Dirty bloody mattress cover, that, instead of being washed, was just flipped over to be reused. Bed bugs - the body is bitten all over for me and my wife. Ants are in the room Bad customer service in the resort. Shabby room, bathroom - such a bad impression for Ritz Carlton brand.

    Apr 27, 2024
  • 1.0 star tripadvisor rating
    Bad service, shabby room, cock roaches and ants in the rooms, dirty rooms, bad food - St. Thomas Ritz Carlton

    Hello, We are staying at Ritz Carlton St Thomas. My email has never been responded to about my Dinner on the beach for my wedding anniversary as bellow. The first day the room was not cleaned. I saw many baby cockroaches until I saw a big one last night - videos and pictures are attached. There is not light in the shower cabin. The condition of the bed is terrible - see videos. Coffee machine doesn’t work in the room. Customer service is terrible, people are not friendly at the hotel. The food at the resort is not tasty. On top of that, the room is in very bad condition ( shabby) - see videos and has cockroaches. It is a shame this property operates under Ritz brand name! I booked 2 rooms and spent $20k for these shabby rooms for such a bad vacation experience. The second room has ants in the room. My photos and videos will be posted all over the social media and internet so that people would not come to the hotel.

    Apr 26, 2024
  • 5.0 star tripadvisor rating
    Excellent experience and service

    We just returned from a seven-day stay and we had an amazing experience! We were a bit worried from reading some of these reviews before our trip that said this was "not ritz quality" but our experience was great so we felt compelled to let others know how excellent the service and staff were. Our room, the service and the beach experience were all excellent. We stayed in a one bedroom suite at the Club level and the room was very modern and well appointed with amazing views. The Club level had amazing service where the staff really made you feel at home. Shirley and Bertha were so warm and welcoming to us and our daughter, greeting our daughter on a first name basis and making the stay relaxing and special. If we had any special request they would do their best to meet it. We have not experienced this personal service before and have stayed at a lot of different places (Ritz Cayman, Viceroy St Lucia, Rosewood Bahamas & Anguilla resort when it was owned by Viceroy). The beach staff were also attentive, walking around to check if you needed any food or drinks frequently where in some resorts it is hard to find someone. Like many resorts the beach has free use of kayaks, paddle boards and snorkel gear, which were great and they have enough of everything so we didn't need to wait. One point to note is that the beach can be rocky and our daughter cut her foot in the water, but even that was a good experience. Once we told the hotel, Giovanni from security came to our room to clean and treat the cut and left us with supplies. He was also warm and caring. All in all, we highly recommend so don't overlook, especially trying the club level if it fits your budget.

    Mar 30, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.