Hotel Overview

Aloha from Sheraton Kauai Resort, a hotel in Kauai, Hawaii, and an oasis nestled on the shores of the world-famous Poipu Beach. From this enviable vantage point, our Kauai beachfront resort offers guests intimate access to the Garden Island's charms?from spectacular beaches and lush rainforests to world-class golf courses. Relax in our guest rooms and suites, where oceanfront or garden views await. Spend your days soaking in the sun on Poipu Beach or relaxing in a shaded cabana next to the Ocean Pool at our Kauai, Hawaii, resort. Dine at our authentic eateries, serving fresh Hawaiian fare in a tropical setting; RumFire Poipu Beach is our signature restaurant boasting spectacular sunset views. Showcasing many indoor and outdoor event venues, our Poipu Beach resort in Kauai is also a brilliant location for a corporate retreat, wedding or family reunion. Whatever brings you to Kauai, we know our golden-sand beaches and misty sea breezes ensure you'll never want to leave. We look forward to hosting you.

Property Information

Year Built: 1968
Last Renovation: 2018
Floors: 4
Nonsmoking rooms: 188
Suites: 9
Total rooms: 179
Total rooms and suites: 188

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory Prices are based on single or double occupancy. Additional occupants may incur a charge of $70 plus 17.962% tax, per person, per night. These charges as well as the Resort Fees will be collected upon check-in by the hotel and are subject to change without notice.
Advisory A mandatory hotel-imposed fee of $40 (plus tax) per room, per day will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change. Mandatory Resort fees apply to every night of your stay regardless of the promotions included in your booking. For detailed description of what’s included in the mandatory fee please see hotel policies.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 2980 reviews
  • 5.0 star tripadvisor rating
    Peaceful with Amazing Views!

    We stayed in a Premium Oceanfront Room in the Ocean Wing on the 1st floor. King bed with a sofa bed. Pros: Spacious updated room with comfortable bed and sofa bed. Amazing ocean views. Beautiful hotel grounds. Easy access to self parking. Good snorkeling in the ocean right in front of pool area. Loved the courtyards- yard games set up and fire pits blazing in the evenings. Happy hour drinks at Lava's 5-6pm. Easy access to surf lessons on the beach. Cons: Pool area crowded- hard to find available chairs. Beach chairs not provided- have to rent.

    Jul 04, 2024
  • 1.0 star tripadvisor rating
    Rude manager savannah

    We are titanium elite members and the manager savannah at the front desk was not willing to help us at all. She was very rude in demeanour. Dirty old rooms. Would never recommend this resort. We were expecting better being Marriott bonvoy members

    Jun 18, 2024
  • 4.0 star tripadvisor rating
    Ocean was wonderful staff was o.k.

    Our room was very nice and clean. The service staff was very friendly and helpful. They cleaned everyday which I appreciated. One thing that was an issue was they concierge kept calling us both on the room phone and my personal phone to try to sell us. We did not book a tour package we paid full price and did not want to be hassled on our vacation. I had to tell them multiple times to stop calling us. One thing that was also a bummer, was there wasn't enough loungers on the ocean side of the hotel. Many days we couldn't get 2 together and had to sit on the sand.

    Jun 18, 2024
  • 2.0 star tripadvisor rating
    As a Marriott Bonvoy Member, I will not return

    Will not return to this hotel due to front desk staff and management. We waited 20+ minutes to check in after a long day of traveling; the frustrating part of this was that there were other staff members at the front desk working on other tasks instead of helping with the growing line of those needing to check in. Sissy checked us in after our wait and was not apologetic, then was snarky about some of the perks we got with our status as a Bonvoy Platinum member. We left the checkout process frustrated and feeling as if we had been shamed for using points for our stay. For the actual property, the rooms are dated, and the amenities for being a “resort” are lackluster. We were left multiple messages by concierge staff asking us to come visit to learn about fun offers to visit the hotel again; we wish they had put this effort of getting us BACK to the hotel on the actual stay we were enjoying. We don’t want to learn about time shares or “one-time” opportunities when we are on vacation, and it seemed odd for multiple attempts to be made on this venture when no effort was made for check-in or hospitality. The night before our departure we asked for late check out and were denied by a front desk worker via Manager Gavin, who wouldn’t come speak to us about it. The whole experience felt like we were at a car dealership as the front desk staff member, Carlyle, nervously went to ask the manager about late checkout, only to break the news that the request had been denied. She offered a chance to use their flex room to freshen up in, but emphasized that it may be occupied by other guests, so that didn’t seem like an option. We stayed at another Marriott property on a different island earlier in the week and had an exceptional experience; it’s clear from reading other reviews that the there is a customer service issue here that other hotels from the brand don’t experience. The Sheraton has responded to several reviews saying they will work on the lack of customer service, but clearly that is not the case. They have done nothing to fix the issues in the reviews. Spend your money/points at a different location — I wish I had. **I would like to highlight that the valet staff / housekeeping staff were excellent**

    Jun 14, 2024
  • 4.0 star tripadvisor rating
    Beautiful Resort

    Was in Kauai for a friends wedding. Beautiful resort. Beach and pool area were great.Service was good. The only bad experience was registration. I registered through the website and was not given the chance to add roommates names. So my friends were not able get into our room until late. We checked out of the resort and were told that there are hospitality rooms to use to shower and change before going to the airport. Cassie told us 1/2 hour, but over an hour later we were still waiting. When we tried to find out the hold up we were asked to move aside. Savannah understood our time restraint and took over getting a room available. Thank you Savannah for your help

    Jun 13, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.