Hotel Overview

Daily Resort Charge includes: WiFi; cultural activities; fitness & yoga classes; DVD player with movie rentals; portrait & photo keepsake; children’s pool activities; 20% off Lagoon toy rental; $10 off Hawaii Nautical Sailings; pool toy inflation; reusable bottles refillable throughout resort.Daily Resort Charge includes: WiFi; cultural activities; fitness & yoga classes; DVD player with movie rentals; portrait & photo keepsake; children’s pool activities; 20% off Lagoon toy rental; $10 off Hawaii Nautical Sailings; pool toy inflation; reusable bottles refillable throughout resort.Situated along a nine-mile stretch of the sunny Kohala coast shoreline, Hilton Waikoloa Village is a unique resort like no other in Hawaii. Nestled on the Pacific Ocean around Waiulua Bay, our Big Island Hawaii hotel features exclusive attractions such as a four-acre swimming and snorkeling lagoon with protected, sun-drenched beach, the largest pools on the island, air-conditioned monorails, canal boats and more than 1,800 pieces of art along a museum walkway. Offering breathtaking tropical gardens, tranquil waterways and impeccable Hilton service, our Waikoloa Hawaii resort is truly a destination in itself.

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Hotel Details

Hotel Advisories

Advisory Upgraded accommodations are limited. In order to guarantee the upgrade you prefer, book and confirm the room type you expect to receive upon check-in.
Advisory Please book and confirm the room type you expect to stay in. Upgrades are very limited. Upgrades are only possible in the same tower as your original reservation.
Advisory A minimum valet parking fee of $50 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due. No Validations available for restaurants/luau for Valet Parking. Validations available only for Self-Parking for restaurant dining/luau.
Advisory A minimum self parking fee of $48 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due and for hotel visitors, the hourly self-parking rate will increase to $8/hour, there is no hourly rate in valet parking.
Advisory A mandatory $45.00 PLUS TAX only per night Resort Charge is payable by hotel guest directly to hotel. Charge amount is subject to change. Daily Resort Charge will be added to the room rate and includes: Wi-Fi, hula, lei making & ukulele lessons; PS3 movies/games; 20% off Lagoon toy rental; 4x8 keepsake photo; kid pool activities/scavenger hunt; daily fitness/yoga class; bird talk; $10 off Hawaii Nautical Sail; local/toll-free calls.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 10946 reviews
  • 4.0 star tripadvisor rating
    Beautiful resort in Waikoloa Village

    For our first trip to the Big Island we decided to stay here for 6 nights. When our room wasn’t ready we were able to check in our luggage and it was brought to our room once it was ready. We luckily got to stay in the Makai Tower. Highly recommend this tower since the activities, pool, spa, restaurants are here and a self parking entrance. The room itself was nice and the shower head/pressure was good. This is rare, it is always bad in my experience. We did not utilize the pool much as it was overcrowded, chaotic, and people hoarded chairs with their towels so no one else could get one, ever. The cafes all closed by 4 which was very inconvenient. Only the Italian restaurant and Kona Bar was open past that. Food is outrageously expensive and the location of the property is about 20 mins from Kona, 1.5 from Hilo so you are stuck eating there or driving a few mins within the resort to the King’s and Queen’s Shops that have some eats, stores. We frequented the Island Gourmet Market for breakfast but that was mediocre. Luckily there was a Starbucks so I went there alot too. The laundry facilities were non-existent. Machines were broken. The only other ones were in a tower across the resort, a maze to get too only for out key NOT work. Resort itself is nice, but I think I would stay in Kona for a few days and Hilo for a few for this to be ideal. Waikoloa is a bit of a drive if venturing around the island like we did. Hapuna Beach was nearby and our fav beach here.

    Apr 12, 2024
  • 1.0 star tripadvisor rating
    Dirty room and no service

    The hotel is terrible! We did not get the room we reserved and paid for. The room we did get was filthy dirty, and had dirty sheets on the bed. The towels where on the floor dirty and the trash cans where overflowing. We got zero help from the front desk who were actually very rude about it. It took us a full day just to get clean towels, and never did get room service to replace the sheets or empty the trash. The hotel told us to simply put the trash out side the door. I would highly recommend you avoid this resort at all costs.

    Apr 10, 2024
  • 1.0 star tripadvisor rating
    Untrustworthy and unkind staff

    We arrived late in the evening and were only staying for one night on the island. This trip is for our honeymoon. Check in was excellent, front desk staff and tram operators were so helpful. But then it went off the rails. The valet attendant asked if we wanted to have our bags brought up to our room, I normally would say no but decided because it was late I’d take advantage of it. It was the WORST decision I have ever made. After we called to retrieve the bags once we got to our room it took awhile and they called back to say, “There are bugs coming from your bags. So we will bring them up and you can check them outside your room. We will also grab the rental car and see if it came from the car.” When we left them OUTSIDE on the sidewalk there was nothing wrong with them. They bring them upstairs and there’s still nothing wrong with them, no bugs. They get the car, nothing in the car. All of this was extremely upsetting and entirely ruined our ONE night here. The management staff was extremely dismissive and unkind when I called back upset about the issue. Frankly, whoever reported this was mistaken, they caused undue stress and panic for something that was simply NOT TRUE. I will not be returning and will not ever recommend this resort to someone else. I cannot trust the staff here.

    Apr 09, 2024
  • 3.0 star tripadvisor rating
    Beautiful Location

    Just came back from 6 days stay at this property. It was our first time visiting Big island and this area. We stayed in the Ocean Tower. We had a very nice view of the ocean from our room. Hotel grounds are beautiful Our room was dated and in need of updating. There's no beach , you can swim in the lagoon . Food choices after hours are limited. Only one restaurant is open from 5-9pm. Rest close at 4pm . No Starbucks on site , but there are other coffee shops which close around 3 i believe so no coffee after 3 Food is expensive but thats expected Long walk to everything or take slow moving tram . Food choices around the area are limited too. Pizza and burgers mainly. Most Likely will not return

    Apr 08, 2024
  • 2.0 star tripadvisor rating
    Expensive and Strange

    Feels like a fancy resort in Florida except for the strange tram-like thing that goes between the hotels. It’s dirty and stuffy and feels like you’re in a subway in Tokyo. If you’re going to have a tram in an island resort then make it fun and tropical! Very strange.

    Apr 07, 2024

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