Hotel Overview

Situated along the beautiful beach of Playa Paraiso, the AAA Four Diamond Iberostar Selection Paraiso Maya - All Inclusive is the breathtaking expression of splendor, blending soaring Mayan architecture with equally spectacular amenities.  Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid. Swim in the Riviera Maya's only wave pool, splash in the water playground. Relax under towering Mayan statues. Enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000 square foot spa, splash park, wave pool, restaurants and authentic details in every space, this is relaxation on an impressive scale.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 23 miles

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Please note when booking a Family room, the minimum occupancy for this room category is 4 adults.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:

- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.


SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:

- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.

Effective - 11/01/2019

SPRING BREAK POLICY - 
The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.


***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6600 reviews
  • 5.0 star tripadvisor rating
    Fabulous first trip to Iberostar Riviera Maya!

    Best place ever for our family of 5. The resort was very clean, well maintained, great pools, entertainment team was amazing and food was exceptional! The shows were very entertaining for the whole family! El Rancho steakhouse was delicious! Franco, Gaby and Caroline are the best!

    Feb 16, 2020
  • 5.0 star tripadvisor rating
    Outstanding vacations

    It was our second time at the Iberostar Paraiso Maya and we were very pleased, we will go back in the future. The complex is not small, so, you have to have that in mind. It has a well equipped gym with classes. The star camp is a nice place for the little ones to have fun, they have many activities for kids 4 and older. The shopping mall has some shops, a coffee and a crêpes places. You can also find nice play structures for kids where mine wanted to stay all the time. The service was superb, we are part of the club, so we arrived and quickly checked-in at the club's lounge while the we were able eat and drink something, my kids are picky eaters so it was difficult to feed them during the fly. I would like to say thank you to everyone at the club's lounge for their excellent service the took care of all our need in a very effective manner, specially Saray that purchased and brought us a potty seat for my son after we left ours on the plane. We really appreciate it! The hotel's check-in area is nice and you can get refreshments while you check-in. The rooms were nice and spacious. The pools are very pleasant with a waterpark/kids pool for the younger members of the family to enjoy, there is a waves' pool. All the pools were very well maintained. At the Star prestige area in the beach, Isaac was always ready to help with a smile. The beach was very nice and clean. Due to of the time of the year, the water was colder than on other months, so for my kids (1 & 3) was not enjoyable. They have activities at the beach often and some days we had food cooked and served there. Service at the restaurants was very good, in particular Jose at "La Marina" his service was excellent. The food in the buffet "La Marina" was always very good and there were many choices. We went to a couple of "a la carte" restaurants, the food at the Japanese was good, at "Lemon and spices" was very good and at "Under the sea" was excellent. The cleanliness of the room was excellent, Sylvia and Elizabeth maintained our room always clean. I believe that there a couple of things that could be improved. I understand that the law in Mexico for smoking only forbids it in close spaces, but, smoking should be forbidden in the areas that are specifically for kids, for example the waterpark/kids pool. During the coldest months (January and February) the water of the waterpark/kids pool could be heated. In general our vacations were formidable and we would like to thank all the staff

    Feb 15, 2020
  • 5.0 star tripadvisor rating
    First time in Rivera Maya

    Great food, clean rooms, helpful and professional staff, fun events, restaurants galore. There’s not really a reason to leave one you arrive on property though the staff with help arrange excursions too . Love the swim-up bar - frozen margaritas while floating in one of the many pools. Love the steakhouse and Italian restaurants both - fantastic food. Entertainment every night - acrobatics, music, circus. Fun activities all throughout the day. Would def come again!

    Feb 15, 2020
  • 5.0 star tripadvisor rating
    First time in riviera maya great resort

    All of the foods were amazing. All of the buffets were fantastic, especially under the sea. All of the drinks were superb. The star friends are great people and especially Franco!!! The shows were incredible! Rooms were clean and nice.

    Feb 15, 2020
  • 5.0 star tripadvisor rating
    5th Time

    It gets better every year! Now that we are retired we are looking forward to the upcoming years. Two weeks is no longer enough! The hotel is the best in this zone and the entertainment team is very good team Dani and gilmer are so fun!!!

    Feb 13, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319