Hotel Overview

Awaken all your senses in a romantic and elegant atmosphere that’s warm and inviting. Relax in an adults-only oceanfront paradise where it’s easy to explore your passions in a variety of ways. Sip cocktails on the white sand beach or at the swim-up bar, then indulge in luxuries like blissful spa treatments, 24-hour room service, and amazing live entertainment like the not-to-be-missed fire and drums show. Upscale gourmet adventures like award winning molecular gastronomy will excite the most sophisticated foodie.

Location

Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN)

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory This hotel does not accept Spring Breakers/Student Groups.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory Individual Student/Youth Travelers will be required to pay a one-time resort fee of $30.00 (USD) per person payable directly to the hotel upon check-in. This fee is mandatory, per person, non-refundable, and is valid on a year-round basis. It is a charge paid by Student/Youth Travelers, which are defined as any guests 24 years of age and younger who are traveling without a legal parent/guardian. Please note the fee is subject to change at any time without prior notification.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
Minimum Guest Age: 21
General Policies: Check-in Policy -Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy -Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.

Transfer Policy -A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information -Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

This resort is 'Adults-Only' and gay/lesbian friendly.  No one under the age of 21 is permitted at the hotel.

Student/Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis.  As a general rule, Oasis Hotels & Resorts will not accept Student/Youth GROUPS (not applicable to family travel).  Any guests meeting the above definition of Student/Youth Traveler are subject to the following conditions:
-Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Cash Only).  Policy is mandatory, per person and not refundable. 
-Credit cards issued to persons other than guest (i.e. parent, spouse, etc.) are not accepted in Mexico.
-Minimum age requirement for hotel check-in at Grand Oasis Sens is 21 years of age.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 599 reviews
  • 4.0 star tripadvisor rating
    Exemplary service

    Service is fantastic at UVC resorts and this was no exception. A special shout out to those who exceeded expectations: Eliosa - bartender Preferred Club, Daniela - beach wait staff, Francisco - Cin Cin waiter and Petro - valet. Food - Egg and fruit stations at breakfast were great but food in chafing dishes tasted like it had been sitting for while. Sushi was great for lunch but hard to get a table there. The Asian and Mexican restaurants were okay at best. Cin Cin was an exception - food was cooked perfectly, came out hot and was tasty. Room - received an upgrade to ocean view with plunge pool. The view was unbeatable. The air conditioning worked well. The mini bar was not stocked on arrival and it was refreshed only one time during our stay. Beach is beautiful - definitely the feel of paradise. Minimal seaweed and raked daily. Waves were big and undertow was strong so swimmers were not allowed very far. We would return again because of the beach and the service.

    Feb 17, 2020
  • 5.0 star tripadvisor rating
    Wonderful resort!

    We had a fantastic time at the Now Emerald! Wonderful room and view, great food with lots of options, great pool facilities with something for everyone. Ideal beach access with plenty of seating. Great drinks and service, and a fabulous staff! We really enjoyed the entertainment crew! They did an awesome job with poolside and beach activities, and the evening activities were really wonderful too. Overall a perfect vacation. The facility is also really well taken care of, and we saw renovations and updates being done as well as a phenomenal job of daily maintenance. There are LOTS of stairs, and they have plans to put in more handicap ramp access, but it's still possible to access most, if not all of the features the resort has to offer.

    Feb 17, 2020
  • 4.0 star tripadvisor rating
    Good Stay

    We stayed here for eight days. The resort is older and in need of some updates. However, the staff were excellent. James on the entertainment team was great, Erik and Luis at the moments bar were awesome. Our room was comfortable and clean and all of the amenities were in good shape. The resort layout is strange, requiring you to go up a flight of stairs then down another to get where you are going. The only elevator in our building stopped working one day and we were on the 9th floor, other than that we had a great vacation!

    Feb 16, 2020
  • 1.0 star tripadvisor rating
    Truly awful!! This was mid-sold as a ‘new’ hotel!!!

    Had to put at least one ‘star’ as it wouldn’t let me do none!!! I’m astounded that I’m seeing some really great reviews on here. Who’s making them?? I’ve travelled the world for over 30 years and stayed in some pretty mediocre places and have to say I’ve never seen anything like this!! I was expecting a new hotel opening in June from my booking. I had a sneak look at Trip Advisor the day before I came and felt sick. Unfortunately all the horror stories are true! I really don’t know where to start....moved room 3 times.... safes not working...AC not working....rooms damp and having to change bedding each night....pools/tubs water brown with thick tide marks around....blocked toilets....windows ill fitting with gaps.... I did however have a nice massage by Martha. Food......average at best but all inclusive means just that. Didn’t have to pay for any food or drinks. The hotel location is fabulous, right on the beach so why couldn’t NOW close it, gut the place and sell rooms then? This must be seriously damaging the NOW brand and I hope it is as I’m led to believe the other hotels are top drawer. Naturally I’ll be taking this up with my travel agent and ABTA when I get home

    Feb 16, 2020
  • 4.0 star tripadvisor rating
    If I came back, I'd choose another hotel.

    Nice Hotel but definitely not a 5*. It was OK value for the money. We stayed there in January 2020 for 6 nights. When we arrived around 11pm we only had a cold water from the shower. We were so tired that we did not care anymore. Next day I went to talk to the front desk. They did not fix it. We had to wait every day a long time for hot water. Our room was on 6th floor. We had an ocean view from the side. Music from lobby bar NEVER stopped. It was very loud wellness music for us and we could not sleep well. We very liked room service (which was included) for breakfast with ocean view. Breakfast was served just in one (Carnival) of 6 restaurant, which was inside without any view and soo crowded. We were there just once, but CIN CIN restaurant was exactly what we really enjoyed. Friendly and helpful staff, especially Jorge at the reception. I recommend this hotel more for Family not really for couple of friends.

    Feb 15, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319