General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:This hotel cannot guarantee a spring-break-free environment.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Hotel Mandatory hotel imposed resort fee inclusions valid through April 21, 2019:
• Unlimited wireless high-speed internet access in guest rooms
• Unlimited wireless high-speed internet access in lobby, pool bars, and Hoku Rotunda
• Valet parking on the day of arrival (first night only)
• Unlimited local telephone calls (on Maui)
• Credit card & 800 access telephone calls up to 60 minutes
• Starwood Maui scheduled shuttle service to Starwood properties and historic Lahaina town
• Hawaiian cultural resort activities
• Adult pool floats
• Professional resort photo session with Blink Photography and keepsake 4x6 photo
• PressReader access to more than 2,000 full content international and local newspapers and
magazines from over 100 countries on your tablet or smartphone
• Signature logo Hawaiian tote bag
For new bookings as of April 22, 2019 for travel beginning April 22, 2019, the
Resort Charge inclusions will be as follows:
-Unlimited wireless high-speed internet access in guest rooms, lobby, pool bars, and Hoku Rotunda
-Valet parking on day of arrival (first night only)
-Scheduled shuttle service to The Westin Maui Resort & Spa, The Westin Ka’anapali Ocean Resort Villas, and historic Lahaina town
-Adult Pool Floats
-Professional resort photo session with Upcountry Photography and keepsake photo
-Signature logo Hawaiian tote bag
-Daily cultural activities – please see activity schedule for times
-Two eco-friendly refillable water pouches, with water fill stations throughout the property
-One complimentary dish from the “small plates” menu selections at ROCKsalt
-Daily marine educational talks and activities at Maui Ocean Center’s on-site Hawaiian Marine Life Hale with trained marine naturalists
Resort Charge inclusions are subject to change.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5070 reviews
Nice place to relax
Lots of space, clean rooms, friendly people, great location,great whale watching from the beach. Food was good, not great, but I think that's typical for places that are serving hundreds of people at every meal.
Awesome location right besides black rock. Very good for snorkelling, lots of fish and saw a turtle too. Really enjoyed the stay. Rooms on top of black rock are newly renovated with beautiful ocean views. Mai Tai bar is a must while enjoying sunset.
My husband and I had a wonderful time at the hotel. Wonderful facilities and a great location. We had an oceanfront room with a balcony and loved it. Staff was so nice and helpful. Valet, Robbie Fronda was particularly good to us. He gave my husband, who is disabled, rides in a cart to our room and paid particular attention to us each time we picked up our car. We snorkeled at Black Rock (rentals not included). Only comment was that the place seemed to close around 9pm each night and we like to eat late on vacation, so that was annoying. Overall, top marks. We'd stay there again without question.
Great location on Ka'anapali beach ... rooms are nice and pool area good. 10 minutes walk from Whaler village restaurants and shops (great coffee) - the beach walk extends miles in each direction across resorts, beaches and you can walk all the way down town. On site restaurants good for breakfast and lunch - TeppanYaki entertaining for dinner. Extra fees for parking, resort charge, beach chairs, snorkels, flippers ...
Great location/above average remodel
We just got back from a week at the Sheraton Maui. Pros: great location to walk to Kaanapali beaches and whalers village shops and dining. Close to local golf courses and main streets only 5 minutes to Lahaina, 10 to Kapalua. Maybe 45 to airport. Excellent views of beach! Clean facilities. Nice pool areas. Good size rooms and ours was updated clean n nice size bathroom! We had the deluxe ocean view. Cons/work to be done. Bar food was pretty lame. Very average at best. Not terrible but would have expected better. Friendly service at desk and entrance but nothing extraordinary. Would have expected a little more pleasant when arriving. Other. While prices were not inexpensive I thought they were very reasonable for Maui including parking and meals. Hey it’s Hawai’i so it is to be expected. Would we stay again? Maybe due to location but will likely consider another place.
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319