Hotel Overview

Sunscape Akumal Beach Resort & Spa debuts Unlimited-Fun® in the Akumal region of the Riviera Maya! Situated on a stunning expanse of white sand beach, this resort is close to the historic and ecological wonders of Tulum and Cobá. All 362 rooms and suites offer comfortable amenities and stunning views. Delicious snacks and delightful meals are available at eight dining options with limitless drinks poured at eight bars. Five shimmering pools, including three for Sun Club guests only, and endless activities keep the whole family entertained all day and into the evening. Kids will love the Explorer’s Club with fun and friendly activities while teens thrive in their own space at the Core Zone Teens Club. Unlimited-Fun® offers everything for an endlessly fun-in-the-sun getaway.

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Individual Student/Youth Travelers will be required to pay a one-time resort fee of $30.00 (USD) per person payable directly to the hotel upon check-in. This fee is mandatory, per person, non-refundable, and is valid on a year-round basis. It is a charge paid by Student/Youth Travelers, which are defined as any guests 24 years of age and younger who are traveling without a legal parent/guardian. Please note the fee is subject to change at any time without prior notification.
Advisory This hotel does not accept Spring Breakers/Student Groups.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel

Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Hotel does not guaranteed bedding, It is on request based on availability.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 230 reviews
  • 1.0 star tripadvisor rating
    Complete disappointment

    We booked this resort last summer before it was opened. We were told that this was a brand new resort opening October 1 2019. The concept pictures looked gorgeous and we were excited. I started watching for reviews once they opened, there weren’t many but they were mixed. We are not picky people and not hard to please. I wasn’t too worried about the negative reviews because I know how people can be, complaining about the littlest things. Well, let me tell you... the negative reviews were accurate! I have been to Mexico 8 times, 6 of them in the Mayan. This was by far the worst experience! To start, this is about a 3 star hotel.... I usually only stay in 4.5 star resorts. The hotel is not brand new, it used to be an Oasis brand resort which was bought over. It was not renovated! It was barely refurbished (see attached pics I took!). It looks like the pool chairs, many which were broken (my husband fell through one) and the cabanas were from the old resort and dirty and rusty. Tiles and steps cracked and broken. The pools, oh dear lord the pools! The “sun scape club” pools were disgusting! They were a real eye sore, dirty and tired. I have never seen pools in this condition! So unpleasant to look at that we weren’t going to spend a minute over at that section, even though we had paid to upgrade to that section. The kids section was “alright”. Again, all the kids playground equipment was old and broken, clearly kept from the old hotel. The pool was green and murky! I complained to the front desk and was told the pool guy was the one responsible for that but that they would send him back over, we never saw him that day. The main pool in that section had a swim up bar which was great. Great drinks and music. But only a few loungers in that area so we had to just sit on the side of the pool. And the pools aren’t heated and so they were very chilly. You can’t see the beach from the kids section, it’s buried in the middle of the hotel and hidden by high walls. It’s a weird set up. You feel like you are in an enclosure. We checked out the “Dino land”, also very strange. It’s at the front entrance of the hotel property which is about 1 km walk from the hotel lobby. There is literally no one there and feels deserted. The pool was full of leaves and not clean, no one maintaining it and no hotel staff anywhere in site. The food was disgusting. I honestly mean that. I love to eat, it’s a huge highlight of my vaca. I love to pig out and look forward to the buffets. We tried the buffets for all three meals at one point of another on the trip. It was a small buffet, that lacked variety. There was barely any meat put out..... they made u line up for grilled meat including hamburgers! They only did a pasta station 1/7 days we were there! They seemed to stock the food but once it was out it was out... good luck getting bacon! The a la cartes were mediocre. We never waited more than 10 minutes for a table but once inside the service was deadly slow. And when travelling with kids that is a negative. They can’t sit for 2.5 hours for a dinner. The Mexican restaurant was meh... the Italian only served pizza and calzones (no pasta) but they were tasty and they were prepared in a wood burning stove. The beach was lovely but that’s why we go to the Mayan. The sand is powder soft but in the water It is rocky. We did have fish swimming all around us which was amazing. We were very disappointed with the management. We did meet with the manager and express our concerns. She said “well there’s nothing I can do as you want to leave”. We encouraged her to go to the sun scape section of the resort and see the pools. She told us she had been over there and other people had been using the pool. We asked her if she thought the state of the pools was acceptable, She agreed that they did need some repairs and to be cleaned..... we sat there completely confused! She was agreeing with our complaints but not willing to do anything about it. She clearly just believed we should suck it up and just try to enjoy the old, tired, dirty pools. We met with the Air Transat rep to be moved. The hotel was not willing to move us and it was going to cost us too much out of our pocket to move. So we stayed. BUT we paid to use the Bahia Principe next door! We walked 5 minutes down the beach to their property and bought wrist bands for day use. We were in heaven! Food!!! Gorgeous clean pools! Beautiful immaculate grounds! It was super depressing to walk back to our hotel! And sad part is......we usually stay at the Bahia! It was a real kick in the teeth that we paid the same money and could have stayed there. There are honestly sooooo many other things I could complain about with the sun scape akumal but I’m honestly over it, I want to forget it and the money I threw down the drain.

    Feb 16, 2020
  • 4.0 star tripadvisor rating
    For the price, you really couldn't ask for for!

    My friends and I traveled to Sunscape Akumal for a winter getaway, January 14 - January 19, 2020. If you don’t know the story, the resort use to be called Grand Tulum Oasis (I think) and was bought by AM Resort to become what is now Sunscape Akumal. You can tell they are making little improvements every day and you can definitely tell everyone is trying their best with the resources and time they have been given! Once we arrived at the resort, we were greeted by the concierge and offered glasses of champagne and cold towels! The hotel room: Our rooms were not ready at arrival (we were there at 12pm and check-in starts at 4 pm). The desk encouraged us to get lunch at the buffet, and I was able to change in a bathroom nearby. We spent the next few hours exploring the grounds, getting some drinks, and taking in the scenery! Once our room was ready, the bellhop grabbed our bags and escorted us to the room. The room was a Sun Club King Bed - pool view, on the first floor. Two double beds are pushed together to make it a king bed (odd, but not a dealbreaker). All tile floors, a little musty, but overall clean. Bathrooms are only frosted in the middle of the door, so if you're traveling with friends, make sure you're comfortable with them ;). The bathroom fixtures are very old and need some updating, but all manageable. I had working hot water and working AC. All we really need for a room. The only issue was our room was missing a safe. We went to the front desk and explained we had a hole in the closet where we think a safe should be. After a few back and forths it was quickly resolved by the next day (and some battery updates). Once that was taken care of, the rest of the trip was great! The food: The best breakfast (and I think my favorite meal) is served at the Buffet (Windows). A lot of traditional Mexican breakfast options. We loved the fried bananas, made to order omelets, and chilaquiles (tortilla chips smothered in red or green sauce. By far the best toppings to go with your eggs. There was a red sauce that was spicy, smoky, and a lot of depth to it. It was only there for 2 days of our trip and I was practically licking it off my plate. Other breakfast places: Cocoa Cafe with coffee and pastries and Portofinos (for Sunclub only) where you have served breakfast. We went to Portofinos for breakfast and got Huevos Rancheros (not as good as the buffet). Lunch – Again, you can go to the buffet (Windows), or you can go to the Barefoot Grill by the large family pool. Barefoot Grill was our favorite and we went there every day. You can have grilled chicken, hamburgers, hot dogs or French fries. The grilled chicken is delicious and taste like it’s been marinated and seasoned for hours. Delicious. Hamburgers and hot dogs taste processed, and I don’t recommend it. Lunch also has rice, beans, pico de gallo, and if you’re nice to the staff they’ll bring out special guacamole (only happened once, but I got 3 plates worth!). Dinner: There are 5 restaurants for dinner. Make sure to go early, and if you’re with a group you’ll need to expect to eat later or put in your name 40 minutes before you plan to eat. It’s first come first serve, no reservations. Be flexible. Most nights had food in front of Sharkey’s Bar and was always plentiful/delicious. Some restaurants also have a dress code, so check during the day and plan accordingly. My favorite place to eat was the Olive Branch. It’s adults only, very classy, and the food was prepared as expected. I ordered Kebabs (a little dry), Salad (light and refreshing with feta cubes), asparagus soup (SO tasty and better than anticipated), and a steak – the best steak of the trip. For dessert I had a molten lava cake – it was very sweet, but I still ate it all. Tiki Taco was also yummy, but the taco “appetizer” is the best and better than the entrees we ordered. If you have Sunclub access, you can get snacks in the Sunclub bar above the lobby bar. We went to the SunClub bar anytime we needed to wait longer for dinner. The Service: Everyone at the resort is very nice and trying their best with a resort they are trying to make better. My favorite staff was Fernando (from Manatee Bar) and Noellie (from Cocoa Café) – they made sure everything was plentiful and always greeted us with a smile. Noellie always told me the ice cream flavors of the day, made sure there was fresh popcorn for after pool snacks. Fernando kept our drinks full and even took pictures with us! The entertainment: Had a decent schedule all day. The noon water aerobics was the most reliable. Good music, challenging routines, and a nice wind down to “My Heart Will Go On” at the end. Some days the entertainment team would play volley ball or water polo as well. Evening entertainment was okay – “A” for effort! Mostly karaoke or fog machine dances. I ended up skipping most nights for dinner, or hanging out at the bar. Dino Land – from the main resort, it’s a long walk to the other rooms and Dino Land. You can walk the route (about 10 minutes if you’re walking briskly). There are steps that tell you how far you are. If preferred – they have a golf-care shuttle that was constantly going back and forth. Dino Land is a remote area, very peaceful, and equipped with its own lunch and bar area. If you want a place to entertain the young kids, it’s a great little side adventure water park and included! Their lobby also has a few arcade games that are free to play (racing game, dance dance revolution, and a shooter-style game) Excursions: I recommend going to a few excursions! You can meet with the Amstar travel representative. Jessica was very informative and quick to arrange all of the details. We did the Taco Tour in Playa Del Carmen (7 tacos in 2 hours + 1 hour downtown) and my friends did snorkeling and a hike). Location: This resort is ON the water. During high tide, the water was practically touching our chairs. Bring water shoes as the ocean is rocky and there is coral, and expect rough surf. It’s very humid, and sunny in the afternoon. Expect wildlife and don’t feed the animals. BEAUTIFUL blue waters and gorgeous views for miles. Great for snorkeling. Overall – I had a good time at Sunscape Akumal and got exactly what I paid for. It’s a great value if you’re looking for a relaxing vacation. If you’re looking for A LOT of activities, non-stop action, and feeling like you’re in the lap of luxury, definitely go somewhere else (but you’ll likely pay way more!). But, Sunscape Akumal resort was a great value and as long as you’re open to going with the flow, it could be a great choice for you.

    Feb 16, 2020
  • 5.0 star tripadvisor rating
    Great Place and Awesome People!

    My family and I visited this particular resort for my daughter's wedding between February 2nd thru the 8th. It was my first visit to Mexico, and hopefully not the last. Although this place is very romantic, and caters particularly to couples. (Honeymooners, and so forth...) I was nervous about feeling lonely, as I am a single man who was traveling with family. But as soon as we arrived, the staff made me feel right at home. It was almost as if we were long lost friends, even despite the language barrier. I would recommend this place to anybody looking to just get away and relax for a while. On my first night I visited the disco bar, which is right there on sight at the resort. I had a great time, but I couldnt have enjoyed my time as much without a young woman whom I had met by the name of Aracely. We sat and talked for some time that night, and all of my fears and insecurities of being in a foreign place on foreign land had melted away. She made me feel so welcome and right at home. I then discovered that she was also employed by the day care center where my two very young grandchildren had come to spend a lot of time. They REALLY took a liking to her, and my trip wouldn't have been the same without her welcoming charm and warm personality. Another friend that I will never forget was also an employee. He worked in the restaurant and goes by the the name of Angel. (And that, he was!) I had the wonderful privilege of being greeted by his friendly smile every morning at breakfast, and at lunch as well. I feel that it is more than necessary that I at least leave a "nod," for these two beautiful people. My vacation wouldn't have been the same without them. Although we only spent about a week in Mexico, and I had never once before met these people, I felt as if I had known them for years. And upon departure, I almost felt as if I were losing, and saying farewell to my long lost friends. I reccomend this resort to any and everyone who has the fortune to visit Riviera Maya, Mexico. Couples, and singles alike, this resort will surely leave you feeling as if you had time well spent. In which it will be! Due to the wonderful people who make sure of it!! Thank you all for making me feel as if I actually belong there! -_Edward R. Friend II

    Feb 16, 2020
  • 4.0 star tripadvisor rating
    Excellent holiday

    I stayed at this resort from Jan 25 til Feb 8 and had a wonderful visit.The staff are fabulous and make the resort a welcome place. Manuel is the best bartender at Sharkys and the swim up pool bar. Despite the hundreds of clients, he can remember what you like and how to serve your drink, he is personable and works really effortlessly in a sometimes under-staffed environment. Kudos to Manuel! The food was good in all restaurants "Olive Branch was the best) and the buffet was varied with delicious selections. The room was fine, everything we needed. I recommend this resort because the staff were truly amazing, the beach has great snorkelling right there, the grounds were in well kept shape. My only complaint was that the leaf blower machine was employed too early in the AM and too late in the evening but if you complained, management stopped it.

    Feb 15, 2020
  • 5.0 star tripadvisor rating
    Great Experience!

    My sister and I had our first tropical vacation together. We have never been this far away from home before. It was absolutely amazing. The staff was what truly made our stay wonderful. All of them were great but a few left more of an impact. Romeo and Carlos worked in the entertainment area. They had my sister sign up for a singing contest. I didn’t one time not see those guys working hard!! They are great. Jorge worked up at the sip and dip near the front desk. Everyday he would ask how we were doing and he always had a smile on his face. Juan gave us coffee on our last morning as we left and was so polite. Our favorite restaurant was the tiki Taco. We were there like the entire trip. Overall the entire atmosphere was amazing. We loved our stay ☺️ - Stefani and Sarah

    Feb 15, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319