LocationRiviera Maya - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4095 reviews
My wife and I stayed at the Grand Palladium White Sand for a week in late November 2019. The entire experience was fantastic from check in to check out. We ate at six of the nine a la carte restaurants, and were impressed with the high quality. The buffet restaurants were great as well, with more selection than one could hope for. It’s a huge complex but easy to get around with both various pathways or shuttles that come by frequently. A highlight was the archery activity led by Oliver; his sense of humour made for a great time!
This is our third trip to Palladium and every vacation has been a great time. Staff is friendly and all employees were there to serve us with a smile. Their reply to service was always "it was a pleasure". We would recommend this resort to anyone looking for relaxing "service with a smile".
Mr William Wolf
Av great place for f families and couples. Beautiful place to enjoy & relax. Lots of different things to do close by.. Here they have everything you need to have a great vacation. Everyone is pleasant, and cares about you , and want you to have a wonderful time.
Will not be back!
If I could give zero stars I would. We had a maid steal money out of out room (with the do not disturb sign on the door). Then they launched a fake investigation where they did not question any maids or individuals with access to our room, but instead they looked through all of out things piece by piece as if we were lying concerning the money. I am truly disgusted and will not return. The lack of care and call to attention was sickening.not to mention be the food was cold and we had a leak in our room ( suite) .
The food is not as good as before.
I revisited this resort for seven days after 5-6 years. As before, I liked this resort, but I also notice the difference. I used to tell everyone how delicious the fish is here. But after this trip, I can not say that again. Unfortunately, fish and fish dishes were not prepared from fresh fish, not even from frozen. Before prepared, fish was stored using chemicals product. The first day I thought I'm mistaken, but the following days confirmed that, unfortunately, I was not mistaken. Every time I ate fish, I felt taste some chemical— no need to be an expert, not to notice it. In the last two days, I avoided fish dishes. It should be noted that this resort has a beautiful spa. The rooms and the resort itself are in excellent condition. Staf is friendly and helpful. Unfortunately, there are no more incense sticks in the lobby ... little things make a difference. And the smell of sewage outside was not very nice to smell when coming and going to the apartment building 52xx.
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319