Hotel Overview

Situated along legendary Ka‘anapali Beach, The Westin Maui Resort Spa is a picture-perfect tropical escape surrounded by mountains and glittering seas and provides a haven of pure relaxation. The 759-room resort abounds with ways to rejuvenate from the resorts 87,000 square-foot aquatic playground, world-class restaurants, cultured entertainment and thrilling activities.  Shopping at neighboring Whalers Village and championship golf are just steps away. Key resort features designed to provide a blissful balance include in-room comforts such as Westin’s Heavenly Bed, uplifting renewal at the Heavenly Spa by Westin healthy and delicious dining with oceanfront settings and Westin Kids Club. Lush gardens and cascading waterfalls provide the perfect backdrop for an island wedding. It is the place Where Heaven and Aloha Meet.


Kaanapali - Beach
Kahuhuli, HI, USA - Kahului Airport (OGG) : 30 miles
Kapalua, HI, USA - West Maui Airport (JMH) : 4 miles

Property Information

Year Built: 1973
Last Renovation: 2013
Accessible rooms: 22
Air conditioned guest rooms: 759
All rooms non-smoking: 759
Floors: 11
Total rooms: 759


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory A mandatory hotel-imposed fee minimum of $30 plus tax per room, per day will be charged and collected by the hotel either at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see the hotel profile.
Advisory A minimum valet $35 (plus tax) per room, per day, per vehicle will be charged at check in or check out. The fee is subject to change without prior notice.
Advisory Westin Maui has announced the 3rd and final phase of the ongoing Holomua project, including redesign of food/beverage outlets, workout and spa amenities, a future venue for Beach Tower guests, and refresh of Ocean Tower corridors. Alternate options include workout at lobby level, massages/facials in Ocean Tower, dining at Aloha Pavilion (buffet breakfast and food trucks). Work hours are 9am-5pm daily. Please note renovation dates and times are subject to change at any time without prior notice.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Daily Resort Charge and Inclusions
• High Speed Internet Access in your guestroom and public areas
• Local and toll free calls up to 60 minutes
• Two (2) bottles of water replenished daily as needed
• Shuttle service to Kapalua West Maui Airport, upon availability
• Shuttle and Trolley service to historic Lahaina Town, Outlet Malls, Cannery Mall, Fairway
Shops, Whaler’s Village and select Ka’anapali hotels
• Sustainable Westin Maui Souvenir tote bag available at Concierge Desk
• Complimentary digital photo or print credit towards Professional Photo Session
• Hawaiian Crafts and Cultural activities including Bird and Fish Feeding, Hula Dancing,
Botanical Tours, Ukulele Lessons and Cultural Demonstrations

Pet Policy Pets Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 6162 reviews
  • 4.0 star tripadvisor rating
    Westin Delivers Great Trip

    On our 25th Anniversary trip, we decided on Westin given its location on the best beach in Maui and proximity to restaurants and shopping. We were well aware of reviews that included negatives around construction. Our experience from the south tower floor 5 was that is was background noise and not worth worrying about. However, the north tower is getting a major makeover on the ground floors, so I could see that area being noisy during daytime if you’re close to that. The pools that we’re open we’re fantastic with bar service, even if you have to get your chairs by 7:00 AM before they are all taken, forcing you down to the pool by construction. Hot tub not working. Beautiful views and scenery from pools and rooms. Our room was good, clean and good bed but not recently updated but worked fine, we basically slept there, not much else. Proximity to Whaler’s Village key as only one restaurant open, but you’ll want to eat in Lahaina and Whaler’s Village anyway, too many good restaurants ( Paia Fish Market) to try! We rented a beach cabana one day to experience that and it was fantastic. Wonderful vacation and the price seemed discounted due to construction, but we didn’t really notice it. Would recommend for families as well as kid pool was nice and craft activities are daily to get them out of sun! Pool staff excellent. Valet parking way too expensive so don’t rent a car for more than two days to go to places you want to see (Haleakala sunset, Blowhole, Hana). Workout facilities are in temp area but useful. Good coffee shop for morning. Remember to get to pool early, if it’s full occupancy, there won’t be enough chairs with two pools closed. The new pools will be great when done, looks fantastic and close to being done.

    Nov 12, 2019
  • 4.0 star tripadvisor rating
    Renovations are huge improvement

    Stayed for 2 nights (extended for 1 after great first day). Lobby renovation is beautiful and very well done. Pools were OK for where they are at during renovation. Little girl enjoyed kids pool. Rooms are a bit dated. Service is very good. Recognition of platinum status. No upgrades available as we checked in late but was not an issue. Breakfast had good options. Would recommend. Once renovations are done will be great

    Nov 08, 2019
  • 1.0 star tripadvisor rating
    worst hotel experience ever

    My wife and I were on Maui for a wedding from 10/10/19 - 10/13/19. We were assigned a room, and a promised mountain view. Since we were only on the 4th floor, our view of the mountains was quite obstructed. Instead, our eyes were drawn to the numerous dumpsters in the foreground. We complained about the room and asked to be moved to a better room. After doing battle with the front desk for over an hour, we were finally moved to the 11th floor, and the room was better than what we had first been assigned. During this period, we asked repeatedly to speak to the manager of the hotel and were repeatedly refused. We wanted to know why they assigned us to a horrible room, when the one that we had to fight for was so much better. Parts of the hotel were under construction/renovation, with all the noise and dust that entails. We were not informed that this would be the case when we booked our reservation. With the sole exception of Alva, in housekeeping, every employee we had contact with was rude, surly, or merely indifferent. Jeff was the guy at the front desk who checked us in and assigned us to the horrible room - we asked to speak to him and were always denied. This cancer of indifference was pervasive - which usually means that management has failed miserably. When I responded to their request for feedback, I reported all of this to the hotel. I received a formulaic response, "thank you for your input" and not even an apology for the atrocious experience. We were also quite put off by the fake aloha and "Hawai'ian hospitality". They should be ashamed of themselves, but apparently, don't give a damn about their customers. We will never stay at a Marriott property again.

    Nov 08, 2019
  • 2.0 star tripadvisor rating
    Friendly staff....hotel has potential

    The staff was very friendly and courteous at check in and in other parts of the hotel. However the rooms are small by Westin standards. Bathrooms are small. The doors and closets are basic construction and not worthy of a $400 room! Nice view from the balcony which was the highlight. Construction everywhere with only partial pool areas and temporary facilities throughout the property. Convenient to the shopping center and restaurants next door that you can walk to. Beach right out front. So the hotel has potential, but evaluate it after the renovations are complete. If nothing is done with the rooms it still may not be worth it. There are better properties on Maui. Good thing my stay here was brief.

    Nov 07, 2019
  • 1.0 star tripadvisor rating
    Do not stay at this hotel

    I am a Titanium Platinum mamber and stay in Marriots about 100 days a year. This place is a joke and should be downgraded to a 3 star hotel. Other than the construction going on they have menus in the new rooms where they say they have room service until 11 pm then revert to the late night menu. 8:45 pm and I call to order food and they tell me I have an old menu and they are only serving from the "late night" menue that has a few items that I can usually get at a Couryard Marriott after hours. The bar at the adult pool closes early and no cocktail servers after 530 pm around the pool. 730 pm and you want to order food. You have to walk to the fron and pick up your food. Bartenders are too busy cleaning up and you can tell it is a bother that they serve you an hour before they close. They make you think they are doing you a favor by getting you a drink when they have an hour left to stay open! I stay at Westins and Marriots all over the world and will never stay at this hotel again. This place was horrible a few year ago and thinking they got things handled after a a long stint away and they are still horrible. Paying almost $400 a night and you can't get full room service at 8:45 pm. What a joke. I met the manager this eveing at a meet and greet. She is clueless running a 5 star resort. Skip this place for sure and take if from someone who stay over a 100 days a year. Take your money eslewhere.

    Nov 06, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319