General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating8522 reviews
Beautiful Hyatt Beach Front resort
The Hyatt was located on the beach, the pools were amazing the dive up bar was great what more could you ask for? A little pricey but this is Maui anything else would not be expected. However, the resort was the best
All I can say is this place is the best!!! Do not have one complaint. HIGHLY RECOMMEND!!!!! The hotel, pool, beach walk, people, drinks and food are top notch!! It is costly but when you want a memorable experience overall its really a matter of a few more dollars compared to some of the other resorts near by. We will be returning!!!!
THUMBS UP EVENTS STAFF
Aimee, Monica, Lauren & Events Management Team were fantastic both before our group hit the ground and while our business group was there. Can’t praise them enough for their professionalism, patience and willingness to go the extra TWO miles with last-minute changes and making this our now-annual signature event. Thanks ladies!
Tired, Understaffed Hotel
We came for a medical meeting last week and honestly, we were very disappointed in the upkeep if the hotel. The hallway floors outside of our rooms were dirty the entire week. Cobwebs in the corners and dirt on the stairs in the breakfast dining room. They had inadequate staff working the night we arrived both outside parking cars and in the lobby at the registration desk. We waited a good 20 minutes until we could reach the front of the hotel to drop off our car and another 20 plus minutes trying to check in. The outdoor bar near the lobby doesn’t open til 5:00 and even when it does, you have to check in with a host to be seated. We were told that they had to seat guests in waves so as to not overwhelm the few servers working there. Our rooms were very dated, carpet was stained, the woodwork beaten up and water damages in the bathroom. The beds were low and hard and the pillows were harder. The furniture was old, scratched and some of the drawers wouldn’t close. They desperately need to update the rooms. We won’t be returning here until they do. It was surprising that this was a Hyatt. And this hotel wasn’t cheap!! We have stayed in many Hyatt Hotels in the past and have never been as disappointed as we were here. I’d look elsewhere.
Comfortable stay, rooms need updating
I stayed here five nights for a conference. Very comfortable beds, mostly quiet, friendly staff (especially housekeeping and front desk), beautiful gardens and birds. Can use pools at hotel and neighboring Residence inn time share. Rooms need updating (veneer peeling in places, shabby couch). Very expensive but overall good experience.
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319