Set on a beautiful beach, Zoetry Paraiso de la Bonita Riviera Maya is an ultra-luxurious boutique resort devoted to wellness, serenity and romance. The recipient of many travel awards, the resort offers its guests an array of Endless Privileges® with gourmet dining options, top-shelf drinks, 24-hour room service and private chauffeured airport transfers being just some of luxury services and amenities that await. Each of the 90 lavish oceanfront suites feature hand-picked furnishings, fine linens, Bvlgari® bath amenities, and have private ocean-front terraces for the most sublime views.
Location: Set on the beautiful Riviera Maya coast, just 20 minutes from Cancun International Airport.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2886 reviews
Absolutely Amazing Service, Rooms & Cocktails
We came for a weekend getaway from our children. I’m usually not one for all inclusive resorts but a friend of mine had her wedding here and assured me I’d love it. The butler service is amazing. You communicate via whatsapp. We had Christian and Victor and they were on top of anything we needed whenever we needed it. The resort is beautiful. Our room was stunning.... the bathtub is to die for. Very quiet, very romantic and the food was fantastic. Food and premium cocktails usually suffer with an all inclusive but this was not the case at all and we dined at the resort exclusively during our trip. We enjoyed our time so much that before we got on the next plane we had already booked a trip for February to another Zoetry on Isla Mujeres!
Not worth the money
I have spent 3 days selecting a resort for my 2-week vacation and based on the photos and advertisement, I chose Zoetry. I wanted to treat myself to two weeks of luxury at CAD 500 per night! As soon as I arrived, I was disappointed with the property and service. My room was not ready when I arrived and I was left sitting around for close to three hours. When I finally asked how much longer I needed to wait, a staff member told me to relax, as I was on vacation. This totally pissed me off, as given that I indeed was on vacation (expensive and limited), I did not want to waste a single minute of it waiting around for hours. Well, that was just the beginning, as waiting continued for everything. All meals were a la carte, so breakfast, lunch and dinner, meant a wait time of easily 4.5 hours/day. Out of 14 days, I have spent over 50 hours waiting for food! I travel alone, so breakfast and lunch should be in and out, so I ordered fruit in the morning through the room service and I ate some lunches on the beach. There are only 2 restaurants and I did not like Kaax for its cheesy decor and bright lights. It left me with the Canoa, which was sometimes full and required 45 min wait. I had to make sure that I showed up for dinner not later than 7:30 pm, which required a serious rush on my end to accomplish that. Food overall was not bad. Canoa had some good dishes for dinner. Being there for two weeks had me eating the same food, especially for lunch. There were no good salads there, which is what I eat the most. Fish was also always the same. As I do not drink a lot, any drink that I ordered was sort of a treat for me. Well, I liked one mohito out of four that I ordered during my stay. Pina Colada and Dirty Monkey were just a sugary slush. What a waste of calories! There was also a very limited selection of wine for dinner that was included. Given that I paid through my nose for this vacation, I really did not feel like paying anything extra. My favourite "meal" was the 5 pm tea "buffet" - little snacks and desserts. There was no evening entertainment on most evenings. I was looking forward to some salsa dancing, but was left disappointed. When traveling alone I experienced two kinds of treatment - either I am given an extra attention because I am on my own, or I am invisible. Sadly, Zoetry overall provided the latter. The good part of this vacation was my room, located right at the end, next to the water. I liked the spa area and the Thallasso outdoor pool (especially when the water was warm). Yoga with a lady from Montreal (a guest instructor) was really good. The regular instructor was less so. On one day, when I arrived for the class, he said: "nobody showed up". This is an example of the "invisibility case", mentioned previously. I had to ask if he could still have a class with me. He agreed. I was also going to treat myself to some spa pampering, but that changed when I saw the price list. The treatments' prices were ridiculous. Beach was small, which I liked. However, the service on the beach was not always good. If it weren't for Eduardo, I would have died of thirst and hunger! At this point I have to mention the tractor! There is seaweed on the beach that is removed by the staff. However, they take it to the next level by making back and forth trips with the tractor to collect it (on some days - all the time!). A couple of these trips in the morning would have been sufficient. Overall the trip was not a total disaster, but definitely not what I was hoping for, for that kind of money.
I can't speak highly enough of this resort. It will appeal to older couples who want a slower, quiet experience. The room, the pool the views were all exquisite. The food was beyond outstanding. The pool side service exceeded all my expectations. Staff wander around the pool ready to serve you food and drinks. Special kudos to Juan and Ernesto who made our experience one we'll never forget. Sign us up, we're ready to go back next year!
We booked this as a birthday treat for my husband and had a wonderful time. The best thing about this resort is the friendly service. All of the staff went out of their way to make you feel at home - particular mention goes out to Daniel who hosted the cookery classes ( fab! We went to 3 in one week!) and taught us Tai Chi and meditation. If you are by the pool and lucky enough to be in Édouardo’s section you will be very well looked after!
The best all inclusive resort!
I was so impressed by this resort - the service was excellent, the ambiance was perfect and the intimate beach area is so serene. My hubby and I felt rested, and relaxed. Kudos to Jorge, our friendly waiter at Kaax, and to Daniel, Ernesto, Manuel and Juan for keeping our drinks on the beach and by the pool coming! Also to the two Franciscos during breakfast, who were always so cordial to us. We will definitely be back! Bix a bel!
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319