Hotel Overview

Sunscape Akumal Beach Resort & Spa debuts Unlimited-Fun® in the Akumal region of the Riviera Maya! Situated on a stunning expanse of white sand beach, this resort is close to the historic and ecological wonders of Tulum and Cobá. All 362 rooms and suites offer comfortable amenities and stunning views. Delicious snacks and delightful meals are available at eight dining options with limitless drinks poured at eight bars. Five shimmering pools, including three for Sun Club guests only, and endless activities keep the whole family entertained all day and into the evening. Kids will love the Explorer’s Club with fun and friendly activities while teens thrive in their own space at the Core Zone Teens Club. Unlimited-Fun® offers everything for an endlessly fun-in-the-sun getaway.

Property Information

Year Built: 2019
Total rooms: 362

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Individual Student/Youth Travelers will be required to pay a one-time resort fee of $30.00 (USD) per person payable directly to the hotel upon check-in. This fee is mandatory, per person, non-refundable, and is valid on a year-round basis. It is a charge paid by Student/Youth Travelers, which are defined as any guests 24 years of age and younger who are traveling without a legal parent/guardian. Please note the fee is subject to change at any time without prior notification.
Advisory This hotel does not accept Spring Breakers/Student Groups.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel

Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Hotel does not guaranteed bedding, It is on request based on availability.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 2903 reviews
  • 4.0 star tripadvisor rating
    Fun, Relaxing Little Spot

    The resort itself is relatively small, but it is very nice, and there are many many different places to soak up the sun. The beach is clean and beautiful and there are several nice pools, including the main one with a swim-up bar, and the beautiful infinity pool with its own swim-up bar. The buffet has a good selection of tasty food, and the restaurants are all great too, except for Da Mario's. The pizza there was no bueno. The resort staff were all very friendly and always happy to see you and get you anything you needed. The activities during the day were fun including paddle-boarding, snorkeling, kayaking, poolside bingo, making guacamole, and water aerobics. At night there is a nightclub that offers karaoke, dancing and pool; While all these things were entertaining, the nightlife could definitely could be improved upon by offering a larger variety of things to do. Honestly the staff made the trip for us. They were so helpful and friendly. I can't remember everyone's names but a few honorable mentions go to Farid, Carlos, Eduardo, Juan, Abril, Fernando #1, Fernando #2, Cuautemoc, Willians, and Gerardo.

    Dec 10, 2019
  • 5.0 star tripadvisor rating
    Amazing Vacation Experience

    We as a group of friends went to Sunscape for a relaxing girls trip and had an amazing time! The staff were amazing and helpful, and the resort is quaint with activities for all types of personalities. The snorkeling is spectacular! A special shout out to the activity crew- Abril, Juan, Eduardo, and Carlos- for making all the activities exciting! And to the wait staff- Fernando, Cuantempo, Wilians, Geraldo, Farid- for always doing their jobs with putting a smile on our faces while having a smile on theirs. Would definitely go back!

    Dec 10, 2019
  • 5.0 star tripadvisor rating
    WOW is all I can say !

    This place used to be called Oasis but changed to Sunscape October 2019. I only have great reviews for this place! The entertainment workers Carlos, Eduardo, Juan, and Abril make the trip memorable, fun and are great at including vacationers. The amenities are amazing, lots of bars and pools to choose from including swim up bars, infinity pool and rooftop individual pools for friends to!All staff continually smile, the food is good, and the resort is kept very clean, again no complaints! I would defiantly stay here again and highly recommend it ! If you go make sure to say hello Carlos, Juan, Eduardo, Abril, Fernando (both), Cuantempo, Wilians, Geraldo-they are beyond amazing and made our trip memorable!

    Dec 10, 2019
  • 5.0 star tripadvisor rating
    Amazing Hotel with great service

    We stayed here only for 3 nights from 23rd Nov to 26th Nov but wish we had stayed more! The foyer is so beautiful. We were allowed to check in early and enjoy all inclusive facilities until our room was ready. We are vegetarians and there were lot of multi cuisine options in the window restaurant. There are many pools and the coffee shop is the best. Since there were not any vegetarian deserts we could enjoy a great coffee/frappe/ice cream there. Our room was partial ocean view. It was huge with private secluded terrace and Jacuzzi. We had easy access to the beach and the warm waters of the sea. The drawback is that it is secluded but we had completed all our sightseeing by staying in Tulum central hence this was a brilliant luxury. My husband thoroughly enjoyed open bar by the beach and fantastic cocktails. Will definitely will go there again. There are other 4 restaurants but they did not have much vegetarian choice and wish the food was piping hot!

    Dec 09, 2019
  • 4.0 star tripadvisor rating
    Verify, Verify, Verify!!!

    Good and Bad. We had a great time and met some new friends...AFTER all the hassle at check in and trying to get exactly what we paid for and what we were told that we would receive. READ EVERYTHING that you paid for before you go! All-Inclusive covers more things that you know......and some things you think are covered..ARE NOT!!!

    Aug 16, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319