Hotel Overview

Sunscape Akumal Beach Resort & Spa debuts Unlimited-Fun® in the Akumal region of the Riviera Maya! Situated on a stunning expanse of white sand beach, this resort is close to the historic and ecological wonders of Tulum and Cobá. All 362 rooms and suites offer comfortable amenities and stunning views. Delicious snacks and delightful meals are available at eight dining options with limitless drinks poured at eight bars. Five shimmering pools, including three for Sun Club guests only, and endless activities keep the whole family entertained all day and into the evening. Kids will love the Explorer’s Club with fun and friendly activities while teens thrive in their own space at the Core Zone Teens Club. Unlimited-Fun® offers everything for an endlessly fun-in-the-sun getaway.

Property Information

Year Built: 2019
Total rooms: 362

{{title}}

Hotel Details

Dining

Show More

Amenities

Show More

Activities

Show More

Hotel Advisories

Advisory Individual Student/Youth Travelers will be required to pay a one-time resort fee of $30.00 (USD) per person payable directly to the hotel upon check-in. This fee is mandatory, per person, non-refundable, and is valid on a year-round basis. It is a charge paid by Student/Youth Travelers, which are defined as any guests 24 years of age and younger who are traveling without a legal parent/guardian. Please note the fee is subject to change at any time without prior notification.
Advisory This hotel does not accept Spring Breakers/Student Groups.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel

Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Hotel does not guaranteed bedding, It is on request based on availability.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 180 reviews
  • 2.0 star tripadvisor rating
    Family Vacationers BEWARE!!!

    I have been to many resorts along the Mayan Riviera over the last 15 years and Sunscape is by far the worst in every category. The pictures posted on the travel sites are very deceptive and only show the small renovated parts of the resort which was for exclusive club members as we were told by the front desk. We asked to upgrade from the discusting old and filthy room but according to staff nothing was available. That was a lie, we could clearly see many renovated vacant rooms all week. Kitchen staff didn't wash their hands after using the washroom. Rooms were not cleaned everyday Rooms were FILTHY!! Beds and linens are old stained and smelled bad. Staff rolled their eyes and gave attitude if you asked for more than 2 cups of coffee. Pools were freezing cold and FILTHY! Not nearly enough lounge chairs at the pools. It was a constant struggle to find a place to sunbath. The only person in that resort that actually made us feel like we were on vacation was the bartender Fernando, he was amazing! He always checked in on us and joked around with us to make sure we had full drinks and a good time. Front desk people are very slow, incompetent and rude. What ever you ask for they will just say not possible with attitude. HORRIBLE RESORT and by the way, 6 of 10 of us came home very sick!!! Out of all the times and places I've been in Mexico and the world this is the worst. Beware travelers, spend your hard earned money on Iberostar, Barcelo or Princess Resorts. This one will sadly disappoint you.

    Jan 18, 2020
  • 4.0 star tripadvisor rating
    Fly fishing at Sunscape Akumal

    This review is to provide a little information for anyone that is looking to do a little DIY fly fishing while staying at the Akumal Beach Resort & Spa, as well as an overall review of the resort. The resort is rated as a 4 star and I would agree with the rating. It is the first all inclusive I have been to where you don’t have to wear a wrist band. They just asked for your name and room number at all of the restaurants and they had a list there to verify it. Our room was 2244 and it attached to the same building as the front lobby. This had its pros and cons. The pros were that you were nice and close to the beach/pool and all amenities, but the cons was that it was a bit noisy at times from all the pedestrian traffic that walked by the lobby. Voices echoed loudly in the large hallways. The bars were well stocked and there were lots of bars so you didn’t have to wait long, when ordering drinks. The resort is at the north end of a large bay and the beach is awesome, protected by a large rock outcropping. The water is about waist to chest deep and perfect for fishing. Before going I searched the forums for some fly fishing info hoping to find some from other fellow fly fishers that may have stayed at this resort, I didn’t find much, only a few reviews that mentioned that you weren’t allowed to fish in the Akumal area and some that said there wasn’t any good fishing from the beaches, disappointing to say the least, as I always bring my 4 piece fly fishing rod and reel with me whenever I’m going to a beach front resort destination. With good reason! The fishing was just fine from the beaches! Don’t pay any attention to the other reviews that tell you it’s not worth it or you are not allowed to fish in that area. They are most likely written by people that can’t fish worth beans or just don’t want to share any good info with you. I fished every single morning at sunrise and caught half a dozen fish or more every single morning, and the conditions weren’t exactly conducive to fly fishing. The week I went it was unseasonably windy and blew 25-30 KMS gusting to 50 KMS pretty much every day, and I still caught fish! Granted I didn’t catch anything super big, but I certainly saw some larger fish in the area, but that’s fishing! You can’t always get the big ones. I did all the research and yes yes I know the Mexican regulations say that you can not fish within 500 meters of where people are swimming, and yes technically the area south of Akumal Bay is closed to fishing. But the reason for that is the Mexican government doesn’t want the local fishermen to fish out or net all the fish in the area and to protect the turtles from gill nets. It’s not to prevent a few tourist from casting a few flies and practicing catch and release while on a tropical holiday! ( I confirmed all of this from a Mexican local that I met who lived in Akumal) I caught bone fish, lots of small bar jacks, assorted snappers and giant needle fish, all of which were released unharmed. The beach right at the resort was very wadable and had lots of fish. The resort itself was excellent for the price. Lots of pools, lots of food choices and the staff was fantastic. My wife booked two massages throughout the week and said they were great. Our room was clean and modern and well equipped. The layout of the resort was a little weird and haphazard but very well maintained. There are lots of ala carte restaurants and they are all excellent. If you want to go fishing in a boat for a few hours, There is a blue and white panga boat moored out in front of the resort run by Manuel and Hector. We tried going out for a fish with them while we were there but the winds and rough seas prevented that from happening. Instead Manuel and Hector took my friend and I out in their truck one day south of the resort past Tulum and showed us some bays that were great for bonefish. The people and staff were all very friendly. The only negative experience I had was on the last morning of my trip, where I had a annoying woman who screeched at me from the beach telling me that I wasn’t allowed to fish there and that she was going to call security and that they were going to ban me from the resort. After I simply laughed at her and kept fishing, she then started to yell at my wife who was watching from one of the beach loungers. My wife told her to get lost and she stormed off into the resort in search of security, who never came! because if you use some common sense and only fish early in the morning and stay away from swimmers, no one cares. This woman by the way was not Mexican, just some busy body (Canadian or American by her English) who stated that she has lived there for “30 years” and felt she was entitled to be the guardian of the fish in that area. Completely ignorant to the fact that fly fishermen for the most part are conservationist and treat the fish with more respect then she would. All the other people I met that week were all very interested in what kind of fish I was catching and wanted to take pictures. So if you are looking to do a little fly fishing or fishing in general while on a “non fishing” vacation with the significant other, consider this resort for its location. It has something for everyone.

    Jan 17, 2020
  • 5.0 star tripadvisor rating
    One of our best

    We stayed between Jan 10 and 17. The resort is beautiful, the closest we have stayed to the ocean. The Sun Club Ocean front room was worth the upgrade. The staff were attentive and genuinely friendly. The only downside is the 90 minute drive from the airport. We would highly recommend this to families and those who want a quiet vacation. We never felt crowded or part of a huge mob. Great job Sunscape.

    Jan 17, 2020
  • 2.0 star tripadvisor rating
    Vacationers Beware!

    The resort billed itself as "remodeled" and "new" but it's a lie. The main rooms are located in buildings that look/feel/smell as if original to the resort's construction. Rooms are dated, upper floors (2 & 3) have no actual balcony, furniture is broken, AC is sporadic, room cleaning is marginal and the bathtub/shower is downright dangerous to ingress/egress. The only "new" to this place seems to be the adjacent recently-built condos, for which the resort has hired an aggressive and rude sales force to pitch their availability. The beach itself is pristine, but the water hides many large rocks that are downright dangerous given the unpredictable surf action that occurs in spite of the natural and man-made reef that exists further out from the shoreline. The food is marginal all the way around - little variety and less taste - even with several "restaurants" to choose from. Alcohol and other beverages are plentiful, but don't expect any wait staff to come to you on the beach - you get your own if you want it. If you're generous with your tips, you MIGHT get consistently good service for room cleaning or in the buffet, but no guarantee of it. Entertainment is more similar to an American-style nursing home for the elderly but without volume control. The sound/music is always at fever pitch and the terrible acoustics render words unintelligible. Frankly, your hometown high school talent shows are of better quality than the "shows" put on at the resort. One apparent bright spot - there is a kid's pool/area along with a child care room that is decked out in a pirate theme and seems to be a hit with the kids. I say "apparent" because I had to walk through the area each day to get to from the resort activities and my room - I had no kids with me. EVERYONE I spoke with during my 10 days there said the same thing - I'll never come back. And that's my sentiment as well. Spend your hard-earned vacation dollars somewhere else.

    Jan 16, 2020
  • 1.0 star tripadvisor rating
    Run as fast as you can!!!!

    This place is by far the worst resort I have ever stayed at. We paid $4,999.99 for my husband and I to stay in a "suite" for 7 days last week. Once we arrived, we were shuttled to a disgusting hovel of a room with a filthy toilet, rusty bathtub, broken television and phone with a cord that dropped constantly and disconnected our phone calls. The bed was disgusting, with stains (I cannot even say) on them. The room had not been cleaned. We spoke to the office, who asked for 90 minutes to inquire as to why we did not have a suite, as paid for. An hour or so later,they called and stipulated that they would need another 90 minutes to very. An hour or so again they called us and said that they would not have an answer for us until the next morning at 10:00 a.m. We were exhausted as it was late evening, so we slept in our clothes on top of the bed. We were also told that we were not entitled to a "suite" because we had booked with "Sian Ka'an" before it became Sunscape. Needless, to say we were never contacted by anyone. We waited until 3:00 p.m. for an answer, which was not forthcoming. At this point we called Air Transat who transferred us to another hotel, at a cost to us of an additional $1,200.00. This holiday was an utter failure.

    Jan 16, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319