Hotel Overview

Situated along the beautiful beach of Playa Paraiso, the AAA Four Diamond Iberostar Selection Paraiso Maya - All Inclusive is the breathtaking expression of splendor, blending soaring Mayan architecture with equally spectacular amenities.  Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid. Swim in the Riviera Maya's only wave pool, splash in the water playground. Relax under towering Mayan statues. Enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000 square foot spa, splash park, wave pool, restaurants and authentic details in every space, this is relaxation on an impressive scale.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 23 miles

Property Information

Year Built: 2004
Accessible rooms: 5
Floors: 3
Suites: 434

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Please note when booking a Family room, the minimum occupancy for this room category is 4 adults.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:

- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.


SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:

- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.

Effective - 11/01/2019

SPRING BREAK POLICY - 
The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.


***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6535 reviews
  • 5.0 star tripadvisor rating
    An amazing time had by all!

    We visited Iberostar Paraiso Maya January 5-12th and cannot say enough wonderful things about this resort. Our party consisted of 8 people, ranging in ages from 19-79 and every single one of us loved our stay. The rooms were spacious, beautiful and well maintained. I loved the double sinks in the bathroom and the Jacuzzi tub was fabulous! There's even an extra door separating the bathroom area from the sleeping area for extra privacy. The food was out of this world! So many restaurants and snack areas to choose from... I was in heaven! They even served lobster a few of the nights at the Maya buffet. The drinks were well made with high quality ingredients and the bar tenders were great. Miguel at the pool bar always went above and beyond. Some of the servers that made an impact were Fanny, Erika and Argelia. The entertainment staff at this resort is like no other. I was concerned that my 17 year old son would be bored since no one else in our party was close to his age, but the entertainment staff did a great job of organizing activities with other kids his age and getting him involved. He loved the staff so much that on our last day, we were almost late for our shuttle to the airport because he needed to say good-bye to them. Nico, Jose & Jocelyn went out of their way to make sure our son had a great time, and they truly impacted the quality of his vacation. Additionally, Javi, Karen, Alex, Franco, Caroline, and Adriana from the entertainment staff all worked so hard to make sure our vacation was memorable. From the various games (both on land and in the water), to the "color party" on the beach, to the evening shows... they made sure we knew what activities were occurring and encouraged us to join in. My husband and I felt like we were not just being "catered to"... we felt like we were making friends. We hope to visit again soon!!!

    Jan 14, 2020
  • 5.0 star tripadvisor rating
    Joel

    I had amazing time at this resort, the team was amazing, Diana was a great at getting people to play the games, she amazing person, I would go back just for her and the team, really enjoyed the food and activities

    Jan 09, 2020
  • 5.0 star tripadvisor rating
    Pool entertainment

    We had a great time with the pool staff. JENNIFER Was fabulous. She was inviting and kind to our group of 8. She encouraged us to participate in all of the pool activities. She took grest care to make sure that we all had everything that we needed to have a great day

    Jan 09, 2020
  • 5.0 star tripadvisor rating
    My favorite vacations

    Best resort ever stayed at luxurious room fantastic food .Don't even know how many pools so numerous. Great activities day & night lavy river target shooting beach pool exercise but best part gracious staff especially Franco & Gabby dynamic duo making our stay so much fun. Would reccomend this place to anyone.

    Jan 09, 2020
  • 5.0 star tripadvisor rating
    My best vacations family Hoffman

    What a great vacation! The activities are non-stop. We are loving the plethora of food, drink & music. We had a lot of special attention from the staff, especially Franco, who took very good care of us. Will definitely come back! 🌴🌴🌴🌴🌴

    Jan 09, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319