Hotel Overview

Situated along the beautiful beach of Playa Paraiso, the AAA Four Diamond Iberostar Selection Paraiso Maya - All Inclusive is the breathtaking expression of splendor, blending soaring Mayan architecture with equally spectacular amenities.  Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid. Swim in the Riviera Maya's only wave pool, splash in the water playground. Relax under towering Mayan statues. Enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000 square foot spa, splash park, wave pool, restaurants and authentic details in every space, this is relaxation on an impressive scale.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 23 miles

Property Information

Year Built: 2004
Accessible rooms: 5
Floors: 3
Suites: 434

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Please note when booking a Family room, the minimum occupancy for this room category is 4 adults.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:

- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.


SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:

- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.

Effective - 11/01/2019

SPRING BREAK POLICY - 
The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.


***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6466 reviews
  • 5.0 star tripadvisor rating
    All the amenities needed for a relaxing vacation with small children!

    We stayed at the Maya in mid November and had an AMAZING vacation. This group was so helpful to me in preparing for our trip. We had 4 adults, 2 kids + 1 baby and stayed in a family connected room at the Maya in building 65. This was conveniently close to the children’s pool and baby kitchen and would recommend this location to anyone with small children. We originally booked two separate rooms but were able to upgrade for a small negotiated fee. The room was beautiful, spacious and quiet. The housekeeping was phenomenal and attentive. We received turndown service each night. We had a couple minor things that didn’t work on the first night (safe, ceiling fan, etc.) but after telling the concierge - it was addressed quickly. A random tip about the room minibar - I had asked for Diet Coke in our fridge thinking they didn’t bring it at first. I read a tip on this forum then that the Diet Coke label is exactly like regular Coke but indicates it doesn’t have sugar and then realized our fridge was full of them! 😳 I did have a little trouble making reservations for 7 and getting to eat the places we wanted (no reservations available for Brazilian and Italian). This was slightly disappointing but extremely happy with the newly renovated buffet at the Lindo which offered so many choices. Steakhouse - we unfortunately waited more than an hour for our food. They were really understaffed that night. I let the concierge know the next day and was surprised to receive chocolate covered strawberries and champagne to our room - unnecessary and appreciated. The food was very good though. Thai restaurant- I understand they have been experimenting a bit with the menu (vegetarian, Thai, etc.). I appreciate them trying something new, light and healthy- however I thought the flavors were a little off being a person who likes Thai food. The service was exceptional though. We had the best experience at the Japanese steakhouse (special shout-out for Imelda!) and French restaurants - the Mexican was also very good. The beach couldn’t have been more beautiful and we really enjoyed the snack bar there. We also took advantage of the $50 massage tent slightly off property past The Grand on the beach. Very professional and relaxing massages. Before traveling, I contacted My Trish Advisor and asked her advice on a tour for our group. She gave excellent guidance and arranged a private tour for us to Cobá, a cenote, local restaurant and some local shops. We had both a driver and a tour guide and really enjoyed the day learning local history and the personal service of a private tour (extra stops for children, etc.) I highly recommend working with her! The only thing I would mention is that after you send your initial deposit, it does take a couple days to receive confirmation - I would arrange your excursion prior to traveling for peace of mind. The other highlights for us were Star Camp, the beautiful pools across all the complexes, the wildlife in each hotel lobbies, the shopping mall food and activities for children, and the list goes on. I especially want to recognize the hospitality of the Mexican people welcoming us in their beautiful country and their hard work - tip well!

    Dec 03, 2019
  • 5.0 star tripadvisor rating
    Amazing place! Love the activities team!

    This is an amazing place! I really enjoyed the shows and the activities team. Franco, Erik, Alex are great and they give the resort a great vibe. Thank you so much for an amazing vacation! I will come back!

    Nov 29, 2019
  • 1.0 star tripadvisor rating
    Trip with extended fanily

    Horrible service. We paid extra for the Star Prestige package. Others in our group had wine waiting for them when they got to their room the first day and more delivered daily, as was included in the package. We have politely requested wine delivery three times, with no response. Can't even get basic room service. I know this sounds petty, but these are services we paid extra for. My kids were reserved in a room with two double beds. That was not available when we checked in. They put them in a different room further away from us and told us their room we be ready tomorrow and to come back at noon the next day. At noon went, back was told the room would be ready at 3:00 and just swing by after 3:00 to pick up the keys. My daughter went to pick up the keys at 4:30 and was told it would be another hour. Then they called me and told me the room wouldn't be available until the next day. It is a nice property, but if you decide to come I would not pay extra for amenities that won't be provided.

    Nov 28, 2019
  • 3.0 star tripadvisor rating
    Nice resort but some issues

    The resort is beautiful and the rooms are huge! I’ll do a good, bad and ugly review as those are my favourite to read. The good: -beautiful resort -rooms are large -staff is very helpful -liquor is top shelf and drinks are great -beautiful white sand beach The bad: -rooms are dated -food is mediocre at best (except for delicious breakfast) -didn’t refill our hand soap even after 2 days empty. We even took the bottle out so they would notice -there is limited activities during the day and the resort is quite boring. The ugly -the pool is sooo cold it hurts to get in. -The pool is very deep and not heated so it never seems to warm up -we forgot to tip the turn down service one night and they were clearly mad. They trashed the bed, pulled the sheets out and there were pillows everywhere. It honestly looked like someone had sex in our room. There were also dirty bandaids left on our floor and neither of us had bandaids... I felt so violated I couldn’t get to sleep that night. I would not go back as beautiful as it was.

    Nov 22, 2019
  • 5.0 star tripadvisor rating
    Best Vacation EVER!

    This was by far the most relaxing vacation I’ve ever been on. Oliver, our favorite concierge, helped make our vacation so relaxing and fun! He also made my 10 year old brother’s birthday a special one that he will never forget. If you’re looking to be carefree and eat a lot of AMAZING food, then I highly recommend staying at Iberostar Paraiso Maya! The facilities were clean, the friendly and engaging staff was beyond accommodating and the location was beautiful. I will also say that I felt very safe on the resort!

    Nov 20, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319