Hotel Overview

Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, unlimited snacks, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.

870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2009
Last Renovation: 2014
Accessible rooms: 4
Floors: 4
Total rooms: 870

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

  • 4.0 star tripadvisor rating
    Very large resort

    Huge resort! Not a bad place for a Stay & Play type of vacation. No beaches, or beach access. ONLY lagoon style beaches. Still pretty and nice, but not a beach. Drinks were fair, but terribly inconsistent. No two drinks were the same, even made by the same bartender. Some staff spoke poor English, and admitted to speaking & understanding English poorly. Staff was super friendly, helpful, clean, well groomed, and always available. Food was pretty decent for an all-inclusive. THEE BEST COFFEE!!! Coffee was excellent EVERY DAY no matter where you got it. Tons of restaurants, lots of options. Make reservations as soon as you get there. Salmon was fantastic! Facility is clean. Many in room comfort items. Room service was great, although at times a bit long of wait. Orders were always accurate. Spa is HUGE and CLEAN!

    Nov 13, 2019
  • 5.0 star tripadvisor rating
    Favorite place to stay

    Absolutely love this hotel. The staff never fails to amaze me. Our Server Brayan, was so personable, attentive, and knowledgable. We also Loved Ivonne on the entertainment team. She made things so fun with plenty of activities by the Heaven pool I also LOVED the Michael Jackson show! Chris killed it! I was so impressed with his dancing and talent! I will always come back, and look forward to my yearly visits here. It is m second home! :)

    Nov 13, 2019
  • 5.0 star tripadvisor rating
    Back on Top!

    We have returned from our latest trip to the Hard Rock Riviera Maya and are pleased to say we witnessed remarkable improvements. A year ago, we brought a party of friends and relatives to vacation with us at the Hard Rock. Although everyone of our guests had a very good experience, I was very disappointed because the entire experience was not at the level we had come to expect at this resort. There has been a turn around. Perhaps management does listen to our comments and recommendations. All of us were particularly impressed with the improved maintenance and overal cleanliness, not only in our rooms, but in all of the public areas. In addition, we can report a significant improvement in the service as well as the quality of the food and beverages offered at all of the restaurants and bars. It is now back to the level of excellence the resort had offered before its transition to Hard Rock. If you are older like us (mid 60's-mid 70's), I will recommend staying in Building 2. It is away from the evening activities, quiet, and easily accessible to the pools, lobby and restaurants. During the day we stay away from the loud music and screamining DJ's at the main pool (from 11:00-5:00) and prefer the beach area or other pools away from there. All had great service and you did not feel you are being ignored. During our stay, we visited all of the restaurants and bars and received excellent service and food. This year the group favorite is El Toro because of the quality of the steaks we had during each visit. Our favorite meal of the day was breakfast because we were greated every day with a warm and friendly smile from Apolinia who is not only an excellent server but an excellent ambassador for the resort. Do not be afraid to use your resort credits at the Spa-the services are outstanding! (it is best to book in advance on-line or upon arrival to get the best dates and times for your services.) Whether you are a first timer or an experienced traveler to the Riviera Maya, I can once again give my highest recommendation to the Hard Rock. You will not be disappointed. The pick up service at the airport upon arrival was the best we have ever had. You do not have to do this, but I recommend when you meet with your concierge after check-in, arrange your dinner dates and times for dinner during your stay. During the high seasons the most popular restaurants are more difficult to get into at prime times. You can always make changes later. Check-in and Check-out are very efficient.

    Nov 13, 2019
  • 5.0 star tripadvisor rating
    Best pool activities

    Samurai (Ricardo), Mr Boy and Lucy had an excellent morning routine. I absolutely loved it! The food was good and they are very attentive. The spa was great and we thoroughly enjoyed ourselves! We will be back

    Nov 12, 2019
  • 5.0 star tripadvisor rating
    Excellent vacation spot!

    My husband and I just got back from a 4 night stay at the Hard Rock, Heaven side. I can not say enough good things about this trip. The food was delicious, the drinks were made well and the service was outstanding. We upgraded to rock royalty and it was worth every penny. One major feature that comes with it is a butler service that helps you with all your plans and scheduling throughout the trip. The two gentlemen that helped us throughout our stay were Pichardo and David. They both did an extraordinary job working with us. On several occasions they found us on the resort to make sure everything going well as well and was in contact with us through text messaging to help us from afar. Pichardo, personally set up our room for our Anniversary and David helped us with adjusting our reservations for the Bali beds and restaurants to best suit our needs. Both butlers were very professional and friendly each time. The one name I want you to take away from this review is JOSE PANANA. This man completely made our trip! He was our waiter out on the Bali Beds for two out of the 3 days we had them. PANANA made it possible for my husband and I to completely relax. His professionalism showed through each day with a huge smile and warm greeting. He personally took the time to make our drinks, and helped us with little tasks such as new towels and fresh ice for the waters, just to name some, without being asked. He never let our cups go empty for long and was generally a good person to talk too. Thank you thank you PANANA for everything! Caio and Le Petit Cochon were my two favorite restaurants for dinner. Le Petit Cochon service was out of this world and Gerry gave us a performance during dessert to remember. Definitely ask the the strawberry jubilee. It’s delicious and quite the show! Caio surprised me by how they were able to change its atmosphere from the morning rush buffet breakfast/lunch to a nice romantic enjoyable environment in the evening. The food was delicious and once again the desserts are amazing. Definitely try to hit up both of these location on your stay. Thank you Hard Rock for a wonderful vacation! We are already trying to figure out when we can come back next 😊

    Nov 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319