Hotel Overview

An elegant haven of relaxation situated in the heart of Cancun's hotel zone, the Now Emerald Cancun will offer a unique Unlimited-Luxury® experience. Facing the Caribbean Sea on a white sand beach, this family-oriented resort combines lush nature with modern world-class facilities. The resort is located a short 8.2 mile-drive from Cancun International Airport and was recently renovated in 2019.


Location

Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN) : 8 miles

Property Information

Last Renovation: 2019
Total rooms: 427

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory This hotel does not accept Spring Breakers/Student Groups.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory Individual Student/Youth Travelers will be required to pay a one-time resort fee of $30.00 (USD) per person payable directly to the hotel upon check-in. This fee is mandatory, per person, non-refundable, and is valid on a year-round basis. It is a charge paid by Student/Youth Travelers, which are defined as any guests 24 years of age and younger who are traveling without a legal parent/guardian. Please note the fee is subject to change at any time without prior notification.

General Policies & Fine Print

General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.


Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 426 reviews
  • 4.0 star tripadvisor rating
    More like a Diamond in the rough than an Emerald

    I booked the Now Emerald formally Oasis Sens I believe, before it even opened so we got an awe$ome deal. The place is clean comfortable, and surprisingly quiet, all things considered. We always bring earplugs so we can sleep better, but at some places there are plenty of load rude people, and I did not find that here. Everyone was friendly and accommodating, but I have always found the Mexican people delightfully friendly. The Italian restaurant was the best one we visited. We did spend most of our time at the buffet, and this is where I think this place falls short. Unfortunately most of my food from the buffet was cold or luke warm. The choices were just ok, I have had much better all inclusive buffet experiences just saying. Our son Michael loved being included in the activities, and thanks to Victoria and the activity team for making it fun for everyone. The beach was very clean! Barely any seaweed, we spent as much time as possible in the ocean. I could go on but to sum it up, it was worth spending our Thanksgiving at Now Emerald Cancun and would do so again if we find a good price. Thank you to all the workers there that make it a pleasure!

    Dec 10, 2019
  • 2.0 star tripadvisor rating
    The resort needs updating!

    Although it has a great location, the building needs to be modernized. Too many mirrors in hallways, the decor is very 1980’s, the furnishings are outdated, room phones are old & barely functional, the pastry selection at coco cafe is limited ( especially comparing to other unlimited vacation resorts ). But the staff & service are exceptional!!

    Dec 10, 2019
  • 3.0 star tripadvisor rating
    Now Emerald- moderate

    We read the reviews and decided to try it as we were only staying 3 nights. The check in was great and we paid to upgrade to a jacuzzi room on the 9th floor. View was amazing as you could see both lagoon and ocean. It was a Mexican holiday weekend and the outside breakfast restaurant was open. Super compared to buffet location. Dressing up for dinner was nice compared to other resort. Staff was mainly very friendly. Yes the resort has a lot of stairs, is tired looking and buffet food was moderate. Didn’t find any entertainment either. However if you’re looking for a quiet, decent beach for relaxing or walking - this location had it. Should s to the timeshare stuff. Very annoying. We were at another resort the next week with none of that. Totally changed the atmosphere during the stay. We would stay again if in the same room.

    Dec 10, 2019
  • 3.0 star tripadvisor rating
    good stay

    Stayed there for 2 nights during november. The location is absolutely great, nice beach and view. Buffet is NO good @ all. not lots of options; very very poor. French restaurant absolutely fantastic and very tasted. Staff kind and very helpful....@ least the most of them. Room old and with a weird smell. Overall good stay but probably not the best now property. We will try something different next time

    Dec 10, 2019
  • 5.0 star tripadvisor rating
    No need to be worried

    We were a bit worried by all the negatives reviews, we had no need to be be we had a great holiday. Granted the accommodation is no longer 5* as it would have been in its heyday but the hotel is being worked on. We had a jnr suite with its own pool on the 6 floor. It was amazing, total privacy & amazing views. The food was great in all restaurants and a special shout out to Miguel & Caesar in the Carnival restaurant, Roxana in Coco and Angel who was absolutely everywhere. All in all a great trip

    Dec 09, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319