Hotel Overview

At the heart of the Riviera Maya, next to a gorgeous Caribbean beach with crystal clear water and surrounded by lush tropical forest sits the Luxury Bahia Principe Akumal, Don Pablo Collection. Let yourself be tempted by the Don Pablo Collection’s wide range of exclusive services. Enjoy the numerous, impressive local attractions while dining on delicious international cuisine, relaxing at our Bahia Spa wellness centre, partaking in a variety of sports such as snorkeling, or visiting the Mayan archaeological ruins.

FREE 24 HOUR WI-FI throughout all areas of our Hotels, limited to 2 devices.

Location

Tulum
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2001
Accessible rooms: 12
Floors: 3
Total rooms: 630

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 12335 reviews
  • 5.0 star tripadvisor rating
    Amazing place

    Just returned from a weeks stay here and its definitely not long enough.The place is beautiful and the food and service was brilliant.All the staff work so hard to ensure you have a fantastic vacation which we did.First time in Mexico and we will definitely be returning.

    Jan 15, 2020
  • 5.0 star tripadvisor rating
    Lovely Vacation Stay

    We just got back from a week at GBP Akumal, where we stayed in building 83, in the adult's only section. Our stay was lovely and the review below is entirely honest. Room: Again, we were in the adult's only section, in building 83 which houses the junior suite deluxe rooms. The room was large and spotlessly clean. The AC worked very well the entire time we were there. The only fault I would give is that the grey water recycling program (grey water sprayed on the landscaping) is smelly. Be prepared to walk out of your room into open air that sometimes stinks. The building location is great, right at the edge of the property on the water next to the infinity pool and Los Corales pool bar and rodizio. It was extremely convenient to be right next door to our location for breakfast. The butler was located in the entryway, so they were very easy to find if we needed anything. Resort: The grounds are lovely and extremely well-maintained. Be aware that the grey water recycling program is very stinky so it may be smelly in parts of the resort when they're watering. Also, don't let yourself come in contact with the water that comes out of the sprinklers. The beaches were all lovely and the service was fantastic. Staying at Akumal meant we had mostly the run of the resort and we enjoyed visiting the other sections. The sports bar was a hit, especially since it was air conditioned. We enjoyed the Sian Ka'an lobby for the drink selection, but didn't care for all of the cigarette smoke. The Akumal lobby was great for hanging out with its great breeze, until the cigarette smoke blew in. I do wish the resort would find a way to keep the smoke corralled around the smokers. The trolley drivers were all fantastic and extremely patient with sometimes-rowdy guests. Service: The service from everyone there was exceptional. Everyone was lovely. Bars: Our favorite bar ended up being the swing bar on the beach, but we had great service and great drinks from all of them. Everyone was friendly. Food: It's hard to evaluate the food without mentioning each place to eat individually. The Akumal buffet in the lobby was just not good. We tried eating there a couple of times and the food was...bad. We just didn't enjoy it. We ended up only with 4 on-site reservations and ate the rest of our dinners off property. Los Corales Rodizio was excellent. Lots of selection and great service for Brazilian steakhouse style food. Highly recommended. Mashua in the Coba section was also just not good. The service was excellent, but the only thing my group enjoyed was the beef entree. Everything else was not good. Alux in the Sian Ka'an section was excellent. There were a couple of items my group didn't like, but there were also some exceptional things. Get the shrimp appetizer and the mushroom soup. Maiko in the Sian Ka'an section was also excellent. The food wasn't truly authentic Japanese, but was well-composed and delicious. Pools: We didn't use the pools at all, because we're just not pool kinds of people. We did notice "The Towel Game" in full force. Beach: We knew to expect rocks, sand "whales" and other things mixed in with the sandy beaches. We never had trouble finding lounge chairs and shade. We preferred to move our chairs under some trees to the small palapas. The zumba music was extremely loud at the adults only beach so we tended to hang out more near the lobby area. Activities: We did more activities off the resort than on. However when we were at the resort we notice a large variety of activities and the animation team worked very hard to keep people entertained. Excursions: The only resort excursion we took was the snorkeling one to Tulum. It was great to take a boat from the hotel to Tulum by water and then snorkel the reef. Highly recommended. Things the resort needs to address: the cigarette smoke in the lobbies is irritating for guests who don't smoke. It was clear that there were designated smoking areas, but the smoke blew into the lobbies. Also, the grey water recycling program is great in theory, but needs some work in execution. Most vacationers don't particularly care for smelling sewage, even when they know why it's there. In all, we had a lovely vacation and would recommend people stay at this resort as long as they have sufficiently clear expectations. The value for the money is unparalleled.

    Jan 13, 2020
  • 5.0 star tripadvisor rating
    Like being in Paradise

    This was our 2nd trip to Akumal and once again to Bahia Principe resort. The service and staff were impeccable. We were in6704 which has a beautiful view of the gulf and easy access to the infinity pool. The staff at Los Caroles was the best! We ate breakfast and lunch there most days. Beat of all, our room butler Ivan Rodriguez paid attention to our every need. He even helped us out on a rainy night, brought a fluffy pillow per our liking, and got dinner reservations to some of the a la carte restaurants. Truly, he went the extra mile. He deserves a raise for making guests feel truly relaxed and able to enjoy their vacations.

    Jan 13, 2020
  • 5.0 star tripadvisor rating
    Xmas 2019/2020

    Just a little review to say we have been here 4 times now not the Akumel part but this visit we all stayed in Akumel . We really had a great time the staff are brillant. Especially the entertainment team . Synthia Sehem Fatima Angel and Angelo amd of course Alejandro . The kids club is spotless and the staff are great with the kids . We actually had a part couples holiday because we could leave my 4 year old in safe hands with a great itinerary. The food is great . We love the Peruvian restaurant Masuka amd Alberto was our waiter a great times he was great . We will probably come back this year December again as we love it so much and going to the infinity adult only that will do me . 👌 The new sports bar is also brilliant .

    Jan 13, 2020
  • 5.0 star tripadvisor rating
    Amazing Christmas and New Year!!😁

    This was our third visit here but first one with our daughter we arrived on the 23rd of December 2019 and was checked in by Samantha who was very welcoming and friendly and very efficient at checking us all in quickly offering and serving us all a glass of bubbly 🥂after checking in we were taken with our cases by golf buggies which we used all week to travel around the complex the guys who drove these were all great and very helpful, on arriving at our rooms block 83 Adults only we were greeted by the butlers Chynthia Edger and their team of butlers did a fantastic job helping with anything you need to help your stay the rooms we had were beautiful and clean. The buffet which you could use for breakfast lunch and evening meal were all great the staff are very friendly and work hard Edger Olivia Olga Rosalia Aure Suany Carmen Puc loves chatting to you on the way into breakfast every day 🙂 sorry I’ve not meboyou all but you were all brilliant. The Sports bar the lobby bar and the pool bar were all great it was my daughters 29th birthday while we were there and all day they helped to celebrate it with her with cakes and cocktails and champagne 🍾 they even set a beautiful table up in the sports bar in the evening it was a great day thank you 🙏🏻 Josefina Carlos Henery. Jesus Alfredo. The two Jorges Laura Jasmin Maria Rosita Diana Josafina Trini Edwardo Omar lliana sorry any name I have missed you all were fantastic and all worked so hard 🙏🏻 the also had dinner at two of the al la carte restaurants the harlequin which was amazing and so were all the staff the food is beautiful, also at the dolce vita on our last evening there Victor Antonio. Neto. Zoyde and all the staff working that night who made our night amazing 😉 🙏🏻 the food the atmosphere the whole night was a night to remember thank you guys. Santa parachuting on the beach on Christmas Eve is amazing and the New Year’s Eve party was a night to remember 🎉🎉🥂 The 24 hour snack bar is great staff there too worked none stop and were very friendly even the chiefs were friendly 🙏🏻 James checked us out really nice guy on saying that not a problem with any of the reception staff overall we had a fantastic stay once again thank you all at the Bahia Akamai.

    Jan 12, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319