Hotel Overview

El Dorado Casitas a Gourmet Inclusive Resort, by Karisma is a beautiful private property which offers guests a high level of luxury and personalized service. Guests have exclusive access to private pools and swim-up bars, a plethora of concierge services, aromatherapy, pillow menus, and so much more! Plus, as an added bonus, the amenities of El Dorado Royale a Gourmet Inclusive Resort, by Karisma and Generations Riviera Maya a Gourmet Inclusive Resort, by Karisma are also available!

Suites are dazzling, and are the perfect setting for a romantic retreat. Each comes equipped with a Jacuzzi® tub, a daybed on the balcony, signature Aguas del Amor (roofless outdoor shower), and 24-hour room service. The palapa roof makes you feel secluded with your loved one without a care in the world. You don't even need to leave your room!

Dining is exceptional and provides the ultimate foodie experience. The authentic taste of Italy comes alive at D'Italia while the Pacific meets the Caribbean at Kampai, a serene experience with Asian-influenced cuisine. There is even a la carte cuisine available for lunch at La Isla, and a relaxed, casual open-air experience at JoJo's Restaurant and Beach Bar.

Naay Spa (fee) is just what your soul craves. Focusing on the ancient Mayan principles of Earth, Wind, Fire, and Water, Naay Spa offers soothing treatments and relaxing massages that will allow all of your stress and worries to slip away. Bring along your partner and reconnect at the ultra-romantic oceanfront couples Sky Massage. This getaway really does have it all!

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 2007
Floors: 3
Total rooms and suites: 205

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Note: Although the hotel offers over a mile of sandy white beach, some of the area is not swimmable due to protected coral. There is a swimmable area and also a unique natural saltwater pool on property.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 7308 reviews
  • 5.0 star tripadvisor rating
    A Piece of Paradise

    My hubby and I just celebrated our 25 year wedding anniversary at the El Dorado Casitas Royale property. All I can say is WOW! We loved the property, the staff, the food, shows. Everything they do is quality! They even sent someone away at a restaurant who wasn't dressed appropriately! They will not compromise their standards. Huge shout our to our concierge Jorge and Veronica. Jorge was on his game on everything, and Veronica was very helpful as well. Our Beach Butler, Eduardo was such a wonderful young man and very accommodating- always had a smile on his face as do all the Staff! We also loved Jaun the Casitas #28 bartender. He was very nice and service was exceptional! Everyone who works there goes out of their way to accommodate the guests. We will definitely go back as we loved the whole experience and are now Members of the Royale Family! If you complain about the food, service, staff, nightly shows or anything then clearly you have no idea of quality. I also want to shout out to Ivan, the gentleman who assisted us in the exotic club membership, especially for his honesty and transparency. This is a vacation like no other. If you haven't visited and want to treat yourself to sheer indulgence, then this is the place for you!

    Oct 19, 2019
  • 5.0 star tripadvisor rating
    Spectacular week in paradise

    We just spent an amazing week at the Casita’s! From start to finish we had a wonderful time. Our concierge Allen touched base daily and made sure we had everything we needed. The restaurants were spectacular (Kampai and Wine Kitchen were our favourites). We relaxed daily at the Bali beds and never had to rush in the mornings to make sure we had a place on the beach. We look forward to returning.

    Oct 18, 2019
  • 5.0 star tripadvisor rating
    Casita Vacation

    We just got from an amazing vacation at El Dorado Casita Royale. We stayed in 3200 block and had the best service. Our butlers Enrique and Manual to great care of us. Bartender Alejandro and the 3200 cook April were excellent! The restaurants were all very good. Our favorites our Santa Fe and Jade. Can’t wait to return to paradise

    Oct 18, 2019
  • 5.0 star tripadvisor rating
    Wonderful Time

    We had a wonderful and relaxing week here. Candido was amazing and went over and above to make sure we were taken care of every day! I would certainly stay again! The swim-up bar, the cabanas on the beach - all of it was very welcoming and relaxing! The staff was superior!

    Oct 18, 2019
  • 5.0 star tripadvisor rating
    Simply Paradise :)

    We just stayed in this resort from 10/7/19-10/13/19 with our friends, and if i can say my wife and i had the most enjoyable experience. The staff were incredibly very nice and accommodating,as well as the finest restaurants with the most delicious internation foods to offer all on the premises.we never had any complaints about anything,what we asked for they were all pleased to serve us. We stay in room 3206 2nd floor with the infinity pool which had a beautiful view of the ocean as well.We were sad to leave our stay because you will never find a resort so beautiful. I would like to add a special thank you to the staff that served on us Raul our beach waiter Manuel our butler iritari our room service maid and there were so many of the other members of the Casitas we will like to say thank you We will return again in the near future :)

    Oct 18, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519