Hotel Overview

At the heart of the Riviera Maya, next to a gorgeous Caribbean beach with crystal clear water and surrounded by lush tropical forest sits the Luxury Bahia Principe Akumal, Don Pablo Collection. Let yourself be tempted by the Don Pablo Collection’s wide range of exclusive services. Enjoy the numerous, impressive local attractions while dining on delicious international cuisine, relaxing at our Bahia Spa wellness centre, partaking in a variety of sports such as snorkeling, or visiting the Mayan archaeological ruins.

FREE 24 HOUR WI-FI throughout all areas of our Hotels, limited to 2 devices.

Location

Tulum
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2001
Accessible rooms: 12
Floors: 3
Total rooms: 630

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 12257 reviews
  • 4.0 star tripadvisor rating
    Wonderful resort for families, will definitely return

    We had a great family stay at the Bahia Principe Akumal. This was our second trip to this group of Bahia Principes (previously stayed at the Sian Kaan adults only). First thing - these resorts are HUGE. You will do a lot of walking, and also make a lot of use of the shuttles. The shuttles are great, we rarely had to wait longer than 5 mins. If you want a small, intimate resort, look somewhere else. If you like the idea of being spread out, lots of pools and a huge beach to check out, keep reading. The great: The akumal rooms are very spread out and very private. Some buildings face the ocean but most are a true garden view looking at lush private gardens (ie. garden view does not mean facing another room, it means garden!). There are a ton of beach and pool chairs available - we moved multiple times to new pools throughout the day and never had a problem finding new chairs. Drinks at the akumal resort are top shelf liquor, and very generous pours! The wait staff at the pool/snack buffet is fantastic. From the akumal, you can visit all resorts (Sian Kaan - adults only, Tulum and Coba with kids.) The kids pool at the Coba resort is fantastic for kids probably up to 6-7, there are lots of waterslides and a great splashing pool. Our kids (1.5 &4 loved it). Book a dinner ASAP at the Gran Tortuga (brazilian food) at the Tulum resort - delicious. The ok: food at the buffets is reasonably varied and reasonably tasty. Not the best food but a decent selection. The not good: service at the buffets was often very slow. We waited multiple times 10+ minutes for a high chair, and our plates were rarely cleared before we finished. Food at the other a la carte restaurants we tried (Portofino and Mikado) was cold and not very good, seems likely it's transported from a central kitchen.

    Dec 06, 2019
  • 5.0 star tripadvisor rating
    Great place to relax and unwind

    This was our 4th time to Bahia Principe Luxury Akumal...I guess that tells you something about the place. Francisca, Maria and Olivia in the main buffet were great and went the extra mile to make our anniversary and granddaughter's 2nd birthday extra special!! The new sports bar was a lot of fun and became our hangout place most evenings...Carlos, Andy, Omar, Wendy and Henery made sure we were well looked after. A la cartes are a fine dining experience every night. Rooms are okay and the beds are firm, but comfortable. Beach area is exceptionally well maintained. Only part that was a let down was the staff that run the equipment for kayaking, snorkelling, sailing (not friendly or well run).

    Dec 05, 2019
  • 2.0 star tripadvisor rating
    Poor Poor Poor

    Let me start by saying that I Do Not Recommend this place at all. If you like watered down nasty drinks and cold food, then you are in luck with this resort. My husband and I travel 2x a year and this is the worst resort we have ever been to. The Hotel itself is nice, the lobby is very nice, clean, great service at the registration, really nice decoration by the lobby for Christmas but it kind of ends there. The rooms are dated (Not Luxury at All). If you want a decent drink, you gotta pay for it as it is not included in any of the All Inclusive packages (Ridicules). I will post the menu with the Drink prices. No service at the pool, no service by the beach. I would say this is a nice Solid 2.5-3 Star Hotel.

    Dec 05, 2019
  • 5.0 star tripadvisor rating
    Another amazing vacation

    6th time to the Bahia Principe hotels on the Mayan Riverera. Our stay at the Akumal property could not have been better or more enjoyable. Our family of 4 were treated to amazing beaches, beautiful pools, bountiful eating options, and some of the most caring and genuine hotel staff we have seen. The hotel employees are the reason we return to this property. If you are in the main buffet for breakfast or lunch, go see Edgar or Rosita. They took such good care of us, and are amazing people. If you have kids, take them to Bahia Scouts to Fatima and Cynthia. These women are so caring, and plan so many fun activities for the kids. Our son did not want to spend time with us, he wanted to be in Kids Club! Go see Erasmo at the White Sands bar on the main pool, and ask for a El Jimador margarita. He makes the best! Remember, treat people the way you would want to be treated. Be pleasant, say hello, and smile. Your vacation may have a few hiccups, as ours did, but in the end it is the people who work there who are going to help you enjoy your stay to the fullest.

    Dec 03, 2019
  • 5.0 star tripadvisor rating
    Just Wow

    Just returned from Akumal this being our 5th time here just simply amazing where do you start the staff are amazing the food it brilliant the a la cartes are out of this world the groundsmen keep the complex looking spectacular who go largely unnoticed for the work they do the sports bar is great cant wait to come back in November booked already you wont find a better place to holiday than here has everything you need and more miss it already

    Dec 02, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319