General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating15000 reviews
Perfect first vacation
My girlfriend and i stayed in january 2019, this was both of our first times traveling to mexico. What a time. Beautiful resort, very friendly staff, we never made it to a al la cart, as they ended up booking fast. We ate in the buffet all week and there was so many options. Such good food. By day 7 the buffet was enough. Id go back in a heart beat, and plan on it.
Mr. An Vo
I stay at Bahia Pricipe Tulum, for my anniversary, I am a member of the Privilege club, I had special treat feel like VIP, comfortable, staffs were friendly, I suggest become member, very well of hospitality.
What can I say, eat, drink, swim and lay on the beach or pool side.
I could think hard to find a fault some where. But with having an open mind and going with the flow. it was comfortable, relaxing, sunny, great rainstorms and thunder. Funny staff and helpful. Now I write this survey while I am stuck in traffic jam going to work. Get the drift ! You make it what you want. All aboard.
3rd visit and will not be returning
This was our third year coming here and I’m really sad to write this and I’ll say they food and restaurant service is still pretty good here. The first night we checked in at 10pm after a long travel day to get in our room and spot multiple cockroaches. Went straight away to the front desk to ask for another room and were basically told “no”. Instead they sent someone with a can of raid and they bombed our room with it grabbed the cockroaches we could see. We decided to let that air out and not fry our brain cells an try to find something to eat. Over all there was a lot “No” attitude most of the week which is just frustrating to say the least and then it just turned into a nightmare. The last 2 nights were just what drove me over the edge. The power went out at like 12 in our room since the phone also wasn’t working my bf got up and walked over to the lobby and could not find a single person so we just tried to sleep until morning. At about 7 am I went to the front desk in tears Exhausted just wanting to sleep so We could go enjoy our last full day and they just sent a repair man. They were in our room 8am -2 pm so we had to go find somewhere to chill an try to sleep? Yeah not happening in public. Low and behold our Lastnight the power again kicks off at midnight ish so after seeing how long took them to fix it the day before know we had a long entire day of travel we’d just ruff it and try to sleep with no Ac or power. Then around 2 a bucket or two of water start coming down from our ceiling by the door. Since we didn’t have a working phone and not in the mood to walk down to the lobby again we just used some towels to mop it up and try to go back to sleep. When we checked out we told them what had happened and we just got the “oooo that’s to bad” not even like I offer to maybe pay for a massage I got there maybe some store credits? nothing. Bottom line all of this would have never happened if they had just switched our rooms when we found roaches the first day and we could avoided having 3 nights of crappy sleep that really made us not wanna do most of our excursions we had plan an definitely not enjoy them like we wanted too. Also the restaurants were so difficult to book they only reso we could get with our friends was like 9pm. Maybe just go to a first come first serve policy and close earlier like some resorts are doing?
Not so grand!
Currently here on our honeymoon. The ride from the airport took hours and it was almost dark when we arrived. We were greeted with rose pedals on the bed, tiny box of chocolates, warm champagne, a broken refrigerator, a cheap little tote bag and 1 coffee cup. Day 3 and we finally have a refrigerator that cools. Still no in-room meal or robes and slippers. Have to call and beg daily for water and coffee for coffee pot. Housekeeping collects linens and does not replace them. We used yesterday’s towels as washcloths this morning. There is no drink service on the beach. You stand in line for cheap alcohol served in a kids cup after leaving your beach chair you’re not allowed to reserve. Asked if we could possibly get a coffee cup for each of us and were told no. Shops in resort charge $22 for coffee cups and double the price for a bottle of alcohol if you’d like something other than warm champagne and warm, cheap beer from your broken refrigerator. During breakfast, they were so busy setting up for lunch, we were never offered drinks. Maybe your 1 warm bottle given to you on day 1 is supposed to last you the week?