At Iberostar Paraiso Beach, you and your family will experience the romance of Spanish-influenced architecture in a resort filled with tropical gardens, exotic birds and unlimited adventures. Discover interconnected pools with a waterfall, a mile of white sand beach stretched out along Mexico's famed Mayan Riviera, and seven specialty restaurants. Explore snorkeling and scuba diving areas and nearby historical sites. Then enjoy adult time in our world-class 32,000 square foot spa, 18-hole golf course or shopping plaza. The resort is uniquely designed to give every member of the family the time of their life.
LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined
as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6807 reviews
Lovely Hotel - a few inconsistencies
I’ll begin by saying my wife & I have long preferred the Iberostar resorts, choosing to stay in these properties whenever they are available. We even chose to become Club members because of our affection for them, and they’ve never disappointed. In the Playa Paraiso complex, we’ve previously stayed at both the Maya & the Grand, and cannot say a negative thing. This trip, we brought our adult daughters & their partners to the Beach resort, a little more affordable for 6 persons. The resort is beautiful - pools are large & uncrowded. The restaurants decent, it’s a matter of figuring which ones are open on a consistent basis. While staying at the Beach, you have access to the restaurants at the neighbouring Del Mar resort, but when we tried to access these restaurants, quite often they were closed.(buffet). This made the Beach buffet very crowded most times we chose it. For breakfast & lunch, we used the restaurants closest to the beach, which was a pleasant change from the crowds at the main buffet. Housekeeping was consistent, but there seemed to be a lack of basic amenities - primarily where the mini bar was concerned. On numerous occasions, we found ourselves having to pester housekeeping for basics - bottled water & soft drinks were not replenished on a regular basis, same for the in room snacks. The ice machine outside our room didn’t work, so we were forced to ask for it to be bought to our room, which didn’t always happen. We tipped almost daily, but it didn’t seem to make a difference. Our biggest beef, however, was the lack of attention shown by the Iberostar Club concierges. I won’t single anyone out, but, with a few exceptions, they were not very attentive or helpful. Things that are considered staples as far as Club amenities, we had to repeatedly pester the concierges for. I finally had a face to face with several of them to register my dissatisfaction, and there was some improvement. We felt particularly bad for our daughters, who were experiencing Club benefits for the first time. There were a few shining exceptions, and they should be acknowledged - Santiago, the bartender/server in the Club lounge, is OUTSTANDING at his job! He made us feel welcome every time we visited. Isaac & Yadira at the Beach Club area were also very attentive & engaging, and should be commended as well. Overall, we are in Mexico, a country we love, with surf, sand, great pools & decent food, so our stay wasn’t ruined by these inconsistencies, but the standards set by the other resorts we’ve had the good fortune of staying at weren’t met here, and that was disappointing.
This was our first time doing an all-inclusive resort. The Iberostar Paraiso Beach was recommended by our travel agent, Kelly Bryant, at Cruise Planners, and she nailed it! The resort was beyond beautiful and so inviting. Staff was amazing from house cleaning to the concierge. We enjoyed the food, the beach, the fabulous pool, etc. Shopping area on site was really cool and so convenient. We ended up booking an excursion while we were there, and it was fantastic as well. Big thanks to Oscar (front desk), Wendy (concierge), Joe and all the bell boys that helped make this trip over the top wonderful. WE would strongly recommend you check it out.
I have to have to recommend the Iberostar star in Riviera Maya. The staff is amazing! Mucho Gracias to Javi for water polo and just everything! To Miguel for amazing dance lessons and service. To Jimmy for being mi amigo and water polo y karaoke! Also Joselin again water polo y so much fun!!! Best star friends ever!!! We love you and can't wait to see you again 😘
The Best Resort
We were treated so wonderful. Everyone there helped make our vacation the BEST. We enjoyed the food, beach, pool and events. We enjoyed the different options of resteraunts, shopping was awesome and the staff was top notch. Thank you
Our stay was more than we expected. Our Bell Boy JOE was over the top helpful. He would take us where we needed and would pick us up, gave us great service all around. He made our stay even better. Everyone was so friendly. The rooms are clean, the food is amazing, the drinks are endless. We enjoyed the excursions which were also unforgettable. We will be planning next year on our way home.